Problem With Outlook 2007

[BIGGRIMTIM]

I have a customer who is having a problem with dragging an attachment from Outlook to his desktop. He has a decent system with 6GB of ram Win 7 X64 running Office 2007. The problem is that it takes a minute or so for it to copy over, where it used to be almost instant. Any help is appreciated.

 

[pebbly]

is there any chance it is being scanned by an av software?

 

[BIGGRIMTIM]

No that defiantly is not the problem. I was wondering if maybe the HDD is failing? I need to go back over and take a better look at the machine. Thanks though.

 

[pebbly]

you're welcome is the hdd smart enabled if so that will tell you if it is failing

 

[BIGGRIMTIM]

It should be, but I am at my day job and won't be able to check till later. I will reply back later.

 

[Dwarf]

How big is the attachment? If it is a large one, it will take time, especially if it has to be downloaded from your email providers server.

 

[BIGGRIMTIM]

Just standard word and PDF's. That's what is confusing me. They are not big at all.

 

[Dwarf]

What attachment size are we looking at?

 

[BIGGRIMTIM]

I don't have access to the machine at the moment. I will have to get back to you on that.