problem

[parinho7]

i don't know what else to do my head is going to blow
i appreciate your help
here is a final attempt if you can make something of this, i am about to give up

 

[parinho7]

as you can see in the first pic my printer isn't at the device manager, the only thing related is the USB printing support

 

[richc46]

Use system restore, go back to a point before you started. Watch this clip and try.

Keep printer disconnected from computer until told to connect.

I think that your first attept left some remnants of the driver, and it could not install. So use System Restore to a point prior to your first try

Install a printer

 

[parinho7]

i used system restore and i did the process again, the installation was successful but now i have 2 printers at Devices and Printers that are not working the good thing is that it seems that the system can see my printer now and i have a pending document.

 

[richc46]

Boot the computer

 

[parinho7]

still nothing
i get "could not start print job"
and i have two printers marked with a "!"

 

[richc46]

Go to printers and devices. Delete one of the printers. Then right click on the other and troubleshoot.

 

[parinho7]

problem solved many thanks

 

[richc46]

I am as happy as you. Hope all the print jobs are about good news. Take care my friend.

Thanks for the rep very nice of you.