Problems installing wireless adaptor software on new computer

[hartinj]

Hello everyone,

I just bought a new Alienware computer from Dell which comes with Windows 7 Home Premium pre-installed on it. I am trying to install the BT Voyager Wireless Adapter software from my old BT Voyager 1055 USB 2.0 Adapter, which worked fine with my previous computer, but whenever I try to do so I get an error message saying 'error opening utility/setup.exe'. How do I solve this problem?

Thanks in advance.

Jonathan

 

[zigzag3143]

Hello everyone,

I just bought a new Alienware computer from Dell which comes with Windows 7 Home Premium pre-installed on it. I am trying to install the BT Voyager Wireless Adapter software from my old BT Voyager 1055 USB 2.0 Adapter, which worked fine with my previous computer, but whenever I try to do so I get an error message saying 'error opening utility/setup.exe'. How do I solve this problem?

Thanks in advance.

Jonathan

Is setup the driver file for the USB adapter? If not you need to install a driver for it. None win 7 drivers can be used if installed in compatibility mode.

(to do that>rightclick the installer>properties>compatibility>choose OS)

 

[Prof Kerfuffle]

Are you on a 64-bit OS because it may not be compatible, what is the model for the adapter?

 

[hartinj]

The OS is 64 bit. The adapter is a BT Voyager 1055 USB 2.0 Adapter.

 

[hartinj]

I just tried running the Setup Application for the driver manually, but a box popped up saying 'Please add VID PID' (?) and another box then pops up saying 'device driver software was not installed correctly'

 

[Prof Kerfuffle]

Run it under Vista SP2 compatibly mode then run the installer using the driver off BT.com | BT Voyager ADSL site download the vista driver, it is apparently 64-bit vista compatible. It is known to have problems but you could try it.

 

[hartinj]

I just tried installing the Vista driver but up popped a box stating 'this driver only supports Windows Vista' and the installation then cancelled itself automatically.

 

[Prof Kerfuffle]

I just tried installing the Vista driver but up popped a box stating 'this driver only supports Windows Vista' and the installation then cancelled itself automatically.

In compatibility mode?

 

[sygnus21]

The OS is 64 bit. The adapter is a BT Voyager 1055 USB 2.0 Adapter.

Have you looked for a 64-bit driver?

Looking at this site - BT.com | BT Voyager ADSL# I don't see one for 7, but even more troubling is that I don't see one for 64-bit.

You could try compatibility mode but I'm not sure that will work. You may need to replace the thing.

Good luck.

 

[hartinj]

Yes

 

[LiquidSnak]

In compatibility mode?

Have you looked for a 64-bit driver?

Yes

Yes to which question?

 

[Prof Kerfuffle]

Yes

You still have not told us if you have tried in Compatibility mode yet, have you?

 

[hartinj]

Yes I tried running it in compatibility mode, alas without success, and the vista drivers won't installed on my system as it runs Windows 7. I haven't been able to find a windows 7 64 bit driver for this particular wireless device.

 

[sygnus21]

I haven't been able to find a windows 7 64 bit driver for this particular wireless device.

Unfortuantely you may need to replace the device. These things happen, especially when using old/outdated hardware.

Sorry.

 

[Prof Kerfuffle]

I haven't been able to find a windows 7 64 bit driver for this particular wireless device.

Unfortuantely you may need to replace the device. These things happen, especially when using old/outdated hardware.

Sorry.

As he said old hardware is not designed to run with modern 64-bit operating systems but I recommend belkin wireless N adapters

 

[LiquidSnak]

I've had good luck with both Belkin and D link adapters.