Hi all,
After 3 reliable years, my computer has become very unreliable.
There are 2 times when the BSODs occur:
- Whenever I try to shut down or restart the computer, A BSOD will occur at the *final* shutdown screen ("Shutting Down"). The BSOD message is "Internal Power Error". When I try to enter the computer into sleep mode, the screen turns black but hangs indefinitely. In this circumstance, sleep mode does not occur, nor does a BSOD occur.
- BSODs also occur randomly when I'm using the computer. The heavier the resource usage, the higher the likelyhood of a BSOD. They do not occur when the computer is idle.
Cause:
The problems started last week when AVG (antivirus) quarantined & deleted some threats. I do not recall the files or locations they were in.
Computer:
Compaq C762NR laptop, 3 years old
Windows 7 32 bit retail, installed 2 years ago
Original OS was Vista 32 bit
OS has never been reinstalled
Prior to these problems:
The computer used to run cool (except under momentary high resource usage) & was very reliable with BSODs being a very rare occurance (and they would not repeat).
Now
The computer is usually warm to the touch, and the fan runs more often & is noticeably louder.
2 of the roughly 20 crashes have forced Windows to run "Startup Repair" (successfully). After each occurence I noticed my normally blue taskbar occasionally turn grey and had the style of the Windows 95 taskbar. It is not doing this currently.
I have attached the system files as instructed, Thank you for your time!
After 3 reliable years, my computer has become very unreliable.
There are 2 times when the BSODs occur:
- Whenever I try to shut down or restart the computer, A BSOD will occur at the *final* shutdown screen ("Shutting Down"). The BSOD message is "Internal Power Error". When I try to enter the computer into sleep mode, the screen turns black but hangs indefinitely. In this circumstance, sleep mode does not occur, nor does a BSOD occur.
- BSODs also occur randomly when I'm using the computer. The heavier the resource usage, the higher the likelyhood of a BSOD. They do not occur when the computer is idle.
Cause:
The problems started last week when AVG (antivirus) quarantined & deleted some threats. I do not recall the files or locations they were in.
Computer:
Compaq C762NR laptop, 3 years old
Windows 7 32 bit retail, installed 2 years ago
Original OS was Vista 32 bit
OS has never been reinstalled
Prior to these problems:
The computer used to run cool (except under momentary high resource usage) & was very reliable with BSODs being a very rare occurance (and they would not repeat).
Now
The computer is usually warm to the touch, and the fan runs more often & is noticeably louder.
2 of the roughly 20 crashes have forced Windows to run "Startup Repair" (successfully). After each occurence I noticed my normally blue taskbar occasionally turn grey and had the style of the Windows 95 taskbar. It is not doing this currently.
I have attached the system files as instructed, Thank you for your time!
My Computer
- Computer Manufacturer/Model Number
- Compaq C762NR Laptop
- OS
- MS Windows 7 Home Premium 32-bit SP1
- CPU
- Intel Pentium Dual CPU T2370 1.73 GHz
- Motherboard
- Hewlett-Packard 30D9 (CPU)
- Memory
- 3.00 GB Dual-Channel DDR2 @ 266MHz (4-4-4-12)
- Graphics Card(s)
- VA2431 Series (1920x1080@60Hz), Generic PnP Monitor (1280x80
- Sound Card
- Conexant High Definition SmartAudio 221
- Monitor(s) Displays
- 15.6" 1200 x 800, 24" 1920 x 1080
- Hard Drives
- 156GB Hitachi Hitachi HTS542516K9SA00 (SATA)
Disk drive
Device Kind USB storage
Device Name Disk drive
Vendor WD
Comment WD Ext HDD 1021 USB Device
Location USB Mass Storage Device
- Other Info
- Optical Drives
TSSTcorp CDDVDW TS-L632H ATA Device
MagicISO Virtual DVD-ROM0000
I'm so grateful for your help; I thought I would have to pay a computer repair shop $95 to fix this (They claimed it was a hardware issue but refused to tell me specifically what. That made me suspicious enough not to bite)