problems with skype

[kimig1]

Recently bought new computer with Win 7. Lots of things don't/ didn't work properly or at all, but I'm gradually getting sorted. Big problem at the moment is Skype. Call quality is poor - either they can't hear me or I can't hear them, and the sound disintegrates into distortion. Tried installing latest Skype version - made no difference.
My internet connection is wireless, and where I live it is often very slow, or indeed down altogether, which may be an issue.
Sound is on motherboard and Device Manager calls it "High Definition Sound device." Also have a combined C-Media headset, which has always previously worked well.
I am an ex-pat & desperate to talk to family and friends. nyone help, please?

 

[CrazeeAFGuy]

Recently bought new computer with Win 7. Lots of things don't/ didn't work properly or at all, but I'm gradually getting sorted. Big problem at the moment is Skype. Call quality is poor - either they can't hear me or I can't hear them, and the sound disintegrates into distortion. Tried installing latest Skype version - made no difference.
My internet connection is wireless, and where I live it is often very slow, or indeed down altogether, which may be an issue.
Sound is on motherboard and Device Manager calls it "High Definition Sound device." Also have a combined C-Media headset, which has always previously worked well.
I am an ex-pat & desperate to talk to family and friends. nyone help, please?

If it's stating just High Definition Sound Device, you need to update the audio drivers for your integrated sound card.

 

[kimig1]

Device Manager calls the on-board sound High definition device, and there is nothing anywhere to indicate exactly what the device is really called. Tried updating, but Win 7 says I have the latest drivers. Is there a generic driver I could use?

This machine was bought on ebay, manufactured by a private small business, which evidently used the cheapest components available. The seller will not give me any information (I am currently pursuing a claim for compensation because of the poor quality) and I do not know how to find it

 

[CrazeeAFGuy]

Device Manager calls the on-board sound High definition device, and there is nothing anywhere to indicate exactly what the device is really called. Tried updating, but Win 7 says I have the latest drivers. Is there a generic driver I could use?

This machine was bought on ebay, manufactured by a private small business, which evidently used the cheapest components available. The seller will not give me any information (I am currently pursuing a claim for compensation because of the poor quality) and I do not know how to find it

When you open the cast are you able to see what kind of motherboard ( brand/part number)? If you can get that information, we may be able to help more.