Product Key Help

[BashirSabeel]

Hi, I am currently using Windows 7 after downloading it via Digital River and converting to an ISO. My product key worked on one I burnt myself. Because my explorer kept on crashing I through Id use the orginial backup disk that I ordered from Digital River, when I got onto the product key part, I entered it 3 or 4 times but it always come up product key not reconised (or something like that). So I had to reinstall the one I burnt myself and the key worked for that one. Does anyone know why this has happened? Thank you for your time

 

[theog]

Hi, I am currently using Windows 7 after downloading it via Digital River and converting to an ISO. My product key worked on one I burnt myself. Because my explorer kept on crashing I through Id use the orginial backup disk that I ordered from Digital River, when I got onto the product key part, I entered it 3 or 4 times but it always come up product key not reconised (or something like that). So I had to reinstall the one I burnt myself and the key worked for that one. Does anyone know why this has happened? Thank you for your time

Hi BashirSabeel

What Version of Win7 did you download?

What version of win7 did you get in the post?

 

[BashirSabeel]

Hi theog,

I downloaded the 64bit Professional edition and ordered the 64bit Professional disk kit (student offer). Don't understant this problem, I have also emailed Digital River about this problem but they have not got back to me yet.

 

[theog]

Hi theog,

I downloaded the 64bit Professional edition and ordered the 64bit Professional disk kit (student offer). Don't understant this problem, I have also emailed Digital River about this problem but they have not got back to me yet.

What download Pro or Pro-N?

What DVD are you using HP, HP-N,Pro,Pro-N,Ult,OR Ult-N ?

What DVD are using 32bit or 64 bit?

 

[BashirSabeel]

I downloaded Pro, dont get the DVD question, my DVD drive is a HL-DT-ST DVD-RW GSA-H60L SCSI, I dont know what the disk I recived is, it just says DVD on the front . And the DVD is a 64Bit like the download from Digital River.

 

[theog]

I downloaded Pro, dont get the DVD question, my DVD drive is a HL-DT-ST DVD-RW GSA-H60L SCSI, I dont know what the disk I recived is, it just says DVD on the front . And the DVD is a 64Bit like the download from Digital River.

A Professional Product key will NOT WORK ON A HOME PREIMUM DVD.

 

[BashirSabeel]

It is a 64 bit Professional disk? The download was 64 bit Professional download and it works for the downloaded version but not the orginal Digital River sent me.

 

[Dave76]

Sounds like Digital River sent you a bad DVD.

Contact them, explain the problem, ask them to send you a new DVD. Make sure you tell them the exact version that you have.
Type 'winver' in the start button search box, hit enter. This will show you the exact version you have installed.

 

[BashirSabeel]

OK well do that, thanks

 

[theog]

It is a 64 bit Professional disk? The download was 64 bit Professional download and it works for the downloaded version but not the orginal Digital River sent me.

Try the 32 bit DVD.

 

[BashirSabeel]

When I ordered the 64 bit online it only allowed me to download the 64 bit and not the 32 bit, so in the same case Digital River only sent me the 64bit backup disk and not the 32 bit.