Program Files (x86) showing as empty

[warmbells]

Hello,
My wife switched on her PC this morning and got an error saying that we needed to run the check disc utility. it would not run properly and when i go to Windows Explorer Program Files (x86), all the other folders show okay with their files. Is there any way I can get the Program Files (x86) folder to show its content or is there any way to recover the contents?


Thanks,
Gerald

 

[samuria]

Was there anything in there as that is only used by 32 bit program so if all your software is 64 bit it will be empty

 

[billmcct]

The MFT (master file table) has become corrupted. You need to keep trying the check dick until it runs complete to fix the MFT. If you can't get it to run then you will have to connect the drive as an external to another computer and run the check disk. If that's not possible then you'll need to boot to a boot disk such as Hirens Boot CD and then run check disk on the partition.

 

[warmbells]

Hi,
Thanks for the replies,
It ia a partition on the OS drive, I've tried to keep running check disc but it will not do it. I have remembered that I have a copy of Partition Magic and it appears to be able to Rebuild MBR and do a Surface test. Is it worthwhile giving it a try?


Gerald

 

[billmcct]

If it is on a flash drive or Cd and is bootable. I don't remember if it has the ability to run check disk or not. If you can boot to the Partition Magic, do so and see if it will run check disk on the partition. check disk wont run if the boot drive is in use.

 

[Megahertz07]

Open a CMD window as Administrator and type:
chkdsk c: /f
It will say your disk is in use and if you want to schedule to next boot = Yes.
Reboot
Check disk will begin. Pay attention on the results, specially bad blocks, bad clusters or bad sectors.

 

[iko22]

Hi,
Thanks for the replies,
It ia a partition on the OS drive, I've tried to keep running check disc but it will not do it. I have remembered that I have a copy of Partition Magic and it appears to be able to Rebuild MBR and do a Surface test. Is it worthwhile giving it a try?


Gerald

MBR and MFT arer not the same things. If you can boot the computer successfully into the welcome/login screen, then the MBR is okay.

Like the others have already said, if CHKDSK does not run, then ask yourself are you are running the program from an administrators command window. And ask yourself if you are re-booting the computer to enable the CHKDSK to proceed.

 

[warmbells]

The problem is on the D drive a partition on the main drive. Will I have to run as chkdsk d: /f

 

[samuria]

Yes run on d. You didnt answer post 2 do you have any 32 bit software or it will be empty

 

[iko22]

Yes, sorry I hadn't realised, if the issue is on the D: drive then that is the correct syntax to use:
chkdsk d: /f

 

[Megahertz07]

Schedule on both disks, C: and D:

Open a CMD window as Administrator and type:
chkdsk C: /f
It will say your disk is in use and if you want to schedule to next boot = Yes.
then type
chkdsk D: /f
It will say your disk is in use and if you want to unmount = no, schedule to next boot = Yes.
Reboot
Check disk will begin. Pay attention on the results, specially bad blocks, bad clusters or bad sectors.

 

[warmbells]

no 32 bit software and it was working okay until saturday.

 

[wither 2]

I'm kinda curious what you meant by-

"when i go to Windows Explorer Program Files (x86), all the other folders show okay with their files. Is there any way I can get the Program Files (x86) folder to show its content or is there any way to recover the contents?"

Which folders are you referring to in the first part of it? It implies that you opened the (x86) folder.

It would also be highly unusual for anyone not to have 32 bit software. Is this folder on the C: drive with the OS?

What is (was) the actual error message you're getting?

Sorry to jump in late on this one. You've been getting plenty of good help.

 

[SIW2]

There should be Windows stuff in program files (x86), at the very least - I.E, mail, windows defender, media player, photoviewer, etc.

 

[Megahertz07]

Did you do the check disk on C: and D: ?

 

[Paul Black]

Hi warmbells,

Schedule on both disks, C: and D:

Open a CMD window as Administrator and type:

chkdsk C: /f

It will say your disk is in use and if you want to schedule to next boot = Yes. Then type:

chkdsk D: /f

It will say your disk is in use and if you want to unmount = no, schedule to next boot = Yes. Reboot

Check disk will begin. Pay attention on the results, specially bad blocks, bad clusters or bad sectors.

Did you do what Megahertz07 suggested above?

 

[warmbells]

Thanks for the help. I ran chkdsk D: /f as administrator, it found an invalid character in file 7 which it repaired. On reboot when I try to look at the D drive it tels me D:\ is not accessible. Access is denied.

 

[wither 2]

I wonder if you would follow the instructions here-

Chkdsk Log Location in Windows 7, 8, 10

for Finding Chkdsk Log

Perhaps you would post a screenshot of the log.

You never did tell me which drive your OS is on.

 

[warmbells]

Hi,
The OS is on C drive. The log file text is very long and there will be a lot of screenshots, is it possible to send the text file?
looking at the log for 20/06/2019
CHKDSK is verifying files (stage 1 of 3)...
The USA check value, 0x0, at block 0x1 is incorrect.
The expected value is 0x20.
The USA check value, 0x0, at block 0x1 is incorrect.
The expected value is 0xd4.
The USA check value, 0x0, at block 0x1 is incorrect.
The expected value is 0x1b.
19712 file records processed.

it has deleted the following orphan file record segments
4,5,6,7,16,17,18,19,28,29,30,31,32,33,34,35,40,41,42,43,48,49,50,51,52,53,54,55,64,65,66,67,68,69,70,71,72,73,74,75,84,
85,86,87,88.89,90,91,92,93,94,95,96,97,98,99,100,101,102,103,104,105,106,107,108,109,10,111,112,113,114,115,116,117,
118,119,20,121,122,123,128,129,130,131,132,133,134,135,136,137,138,139,140,141,142,143,144,145,146,147,148,149,
150,151,152,153,154,155,156,157,158,159,160,161,162,163,164,165,166,167,168,169,170,171,172,173,174,175,176,177,
178,179,180,181,182,183,184,185,186,187,188,189,190,191,192,193,194,195,196,197,198,199,200,201,202,203,204,205,
206,207,208,209,210,211,212,213,214,215,216,217,218,219,220,221,222,223,224,225,226,227,232,233,234,235,236,237,
238,239,240,241,242,243,244,245,246,247,248,249,250,251,252,253,254,255,256,257,258,259,260,261,262,263,264,265,
266,267,268,269,270,271,272,273,274,275,276,277,278,279,280,281,282,283,284,285,286,287,288,289,290,291,292,293,
294,295,296,297,298,299,300,301,302,303,304,305,306,307,308,309,310,311,312,313,314,315,332,333,334,335,336,337,
338,339,340,341,342,343,344,345,346,347,348,349,350,351,352,353,354,355,356,357,358,359,360,361,362,363,364,365,
366,367,368,369,370,371,372,373,374,375,376,377,378,379,380,381,382,383,384,385,386,387,392,393,394,395,396,397,
398,399,400,401,402,403,404,405,406,407,414,415,416,417,418,419,420,421,422,423,424,425,426,427,444,445,446,447,
452,453,454,455,


CHKDSK is verifying indexes (stage 2 of 3)...
Read failure with status 0xc000009c at offset 0x81d77000 for 0x30
00 bytes.
The file name index present bit in file 0x5 should not be set.
Fixing incorrect information in file record segment 5.
Read failure with status 0xc000009c at offset 0x81d77000 for 0x10
00 bytes.
File record segment 240 is unreadable.
Read failure with status 0xc000009c at offset 0x81d77000 for 0x10
00 bytes.


could access D



The following day ran again
checking file system on D:
The type of the file system is NTFS.
Volume label is Apps.


One of your disks needs to be checked for consistency. You
may cancel the disk check, but it is strongly recommended
that you continue.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 3)...
Attribute record of type 0x80 and instance tag 0x3 is cross linke
d
starting at 0x0 for possibly 0x2 clusters.
Some clusters occupied by attribute of type 0x80 and instance tag
0x3
in file 0x7 is already in use.
Deleting corrupt attribute record (128, "")
from file record segment 7.
The USA check value, 0x0, at block 0x1 is incorrect.
The expected value is 0x20.
The USA check value, 0x0, at block 0x1 is incorrect.
The expected value is 0xd4.
The USA check value, 0x0, at block 0x1 is incorrect.
The expected value is 0x1b.
19712 file records processed.

File verification completed.
Deleting orphan file record segment 86.
Deleting orphan file record segment 87.
3 large file records processed.

0 bad file records processed.

0 EA records processed.

0 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
The USA check value, 0x0, at block 0x1 is incorrect.
The expected value is 0x20.
The USA check value, 0x0, at block 0x1 is incorrect.
The expected value is 0xd4.
The USA check value, 0x0, at block 0x1 is incorrect.
The expected value is 0x1b.
21350 index entries processed.

Index verification completed.
CHKDSK is scanning unindexed files for reconnect to their origina
l directory.
1 unindexed files scanned.

Recovering orphaned file bootsqm.dat (48) into directory file 5.
0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
The USA check value, 0x0, at block 0x1 is incorrect.
The expected value is 0x20.
The USA check value, 0x0, at block 0x1 is incorrect.
The expected value is 0xd4.
The USA check value, 0x0, at block 0x1 is incorrect.
The expected value is 0x1b.
19712 file SDs/SIDs processed.

Security descriptor verification completed.
Inserting data attribute into file 7.
821 data files processed.

CHKDSK is verifying Usn Journal...
3104 USN bytes processed.

Usn Journal verification completed.
Cluster zero is missing from the data attribute in boot file.
Correcting errors in the Boot File.
Windows has made corrections to the file system.


After that I could not access D


Gerald

 

[Megahertz07]

Many problems on drive C: You should save your data on an external disk ASAP.

Open Disk management (C:\Windows\System32\diskmgmt.msc), expand the window and take a snapshot of the whole window.
Save the file and attache it here. Use the paper clip on the Quick Reply window. Browse to the file - upload.