Programs Closing due to APPCRASH

[Bhultin]

Recently my computer has been force closing applications like Photoshop and Windows Explorer. It usually happens when I right click in Explorer or try to open anything in Photoshop. When it happens, a dialogue box comes up that says "Windows Explorer has stopped working" or "Adobe Photoshop has stopped working." Under the details it displays this information:


Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7600.16768
Application Timestamp: 4d688122
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.30729.6161
Fault Module Timestamp: 4dace4e7
Exception Code: c000041d
Exception Offset: 000000000001e509
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 05b2
Additional Information 2: 05b20fa2d541a091532d57b7f3c37154
Additional Information 3: 9586
Additional Information 4: 958691e052d93d3f1e4bacf3a434f42c

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt



How should I go about solving this issue? I have also ran my Norton Scan and come up with no spyware or viruses.


Thank you,
Bhultin

 

[writhziden]

Initial troubleshooting steps for Explorer related issues:

• Check Windows for corruption. Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html to provide us with the sfcdetails.txt file if errors occur.
  
  
• I am glad to see you ran a virus scan; the problem you describe is often associated with viruses/malware on the system. You should also download and install Malwarebytes, update it, do not start the free trial, and then run a full scan.
  
  
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html and see if a startup or service item is causing conflicts. When you disable startup and services items, make sure you hide all non-Microsoft services first. Leave only your Norton software set to start in both startup and services.
  
  
• Check your Administrative logs for errors and warnings:
  1. Click Start Menu
  2. Type eventvwr into Search programs and files (do not hit enter)
  3. Right click eventvwr.exe and click Run as administrator
  4. Expand Custom Views
  5. Click Administrative Events
  
  
• Provide us with more information by following the http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html which will give us your system and application logs and any errors within those logs. Those instructions are helpful with more than just blue screen crashes.