progressive and recurring BSOD errors (volmgrx, fvevol, msrpc).sys

[Arc]

Acronis True Image.

Either update it to the latest version or uninstall it.

Also free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept then restart.

Let us know the result. It is important. Things depend on the situation, highly.

Edit: Well, better you uninstall Acronis. As I said earlier, things depend on it.
_____________________________________

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

[U][COLOR=Red][B]BugCheck 7A[/B][/COLOR][/U], {fffff6fc40007270, ffffffffc000000e, 2ff0ec860, fffff88000e4e630}

*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
*** WARNING: Unable to verify timestamp for tdrpm273.sys
*** ERROR: Module load completed but symbols could not be loaded for tdrpm273.sys
GetPointerFromAddress: unable to read from fffff80003acb278
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption

Followup: memory_corruption

---------

 

[Jinian]

alright thanks. I think I will disable true acronis from starting up and updating it first rather than uninstalling it. Since I do use it for my monthly image backups.

I'll let you know if I keep getting BSODs but why does it show a corrupted memory in your report?

 

[Arc]

Jinian, we need to see the situation after uninstalling Acronis.

Initially I also thought that updating will be good; but seeing the degree of corruption I cannot see any other good way other than totally uninstalling it.

Try to understand it, mate. The uninstallation is a MUST. Because, if any sort of these F4 or 7A bugchecks occur even after uninstalling Acronis, you have to replace your discs, irrespective of the test results.

Disabling or otherwise will not serve our purpose at all.

 

[Jinian]

Ok, It will uninstall it completely then. But why did you initally give me the option to update it to the latest version though?

In regards to the times I would need an image backup, can I at least install it only at that time to make that image backup and then uninstall true acronis right afterwards?

 

[Arc]

Yes, initially I thought that update will be OK. But later it appeared that the situation is critical; and Acronis is to go to take further decisions.

Because, it is very important to see the storage behavior without Acronis installed.

Backup and restore programs can cause disk instability. But .... the degree of corruption is very high.

Dont think about images right now, because at first it is to see the situation how it goes without Acronis.

 

[Jinian]

Thanks. I have uninstalled acronis completely, let's see how it goes. I edited my msconfig startup like you instructed, The only startup programs I have now running are western digital auto backup(for my external harddrive that is always plugged into my cpu), yahoo messenger, dropbox and microsoft security essentials(antivirus). Hopefully those won't cause problems. I really hope I can use still install acronis for a image data backup and then uninstall it right afterwards like mentioned previously some time next month.

 

[Arc]

OK, let us see how it goes.

If the computer runs smooth for at least one week, then you may install an updated version of Acronis.

Otherwise it is a different story, which will not be very fortunate.

 

[Jinian]

Hi,
Thanks for all the help guys. Ever since the last post, my computer has been running fine with rarely any bsod's happening after uninstallation of acronis true image. But nowadays BSOD errors has been occuring yet again even without acronis true image installed. It didn't occur as frequent as before but does happen more moderately, and seems to happen more often during times of great activity and usage of RAM and harddrive.

Please view my bsod errors and dM log posted below. I am getting a rdboost.sys bsod error, but sometimes also get the old volmgrx as well.

 

[Arc]

Stop 0xF4 and stop 0x7A both indicate the same thing, disc hardware error.

I would suggest you to install windows in a partition of the Seagate SSD and see if it causes that BSOD or not. We cannot test the SSD in hand, so we need to take this way.

 

[Jinian]

THanks, but is there another way. I really don't want to be reinstalling all my programs again, I use countless lots.
I also have no clue how to install windows in a separate partition in my 111GB ssd drive? Would you suggest getting a new one instead, or installing it in my 1tb SATA drive?

 

[Arc]

Then install windows in a partition of the HDD.

Just disconnect the cables of the SSD, install windows on the HDD and run it for a few days.

EDIT: Your HDD is substantially filled up, too. It has more of less 181 GB free space left out of 1 TB. You may create a 100 GB partition there and install windows on it.

 

[Jinian]

I see. So you are saying the reason for the BSOD errors for sure is because of my SSD drive? Is the hardware degrading by now, I've been using it for almost 4 years now.

If I install windows in my SATA 1TB, will restoring a clone image backup of my original windows installation from the SSD drive work through acronis true image so that I can bring all my programs in without reinstalling them one by one again in the new windows installed 1tb drive?

 

[Arc]

So you are saying the reason for the BSOD errors for sure is because of my SSD drive?

I am sorry, I cannot provide a surety or certainty .... I just can say the most probable causes.

If you search for a surity, than I am not the guy for you. Specially in a remote assistance.

I will see if anybody else can provide some help for you.

 

[Jinian]

Well yeah I would like to be certain first before I try anything. Uninstalling windows and then reinstalling in a different hardrive while throwing away my ssd is a big step considering the fact that I'd have to reinstall a dozen of programs as well. However, if restoring a clone image of the backup of the ssd drive and SATA drive will work in transferring the new reinstallation then all that work isn't that big of a deal and I'll gladly do it even if it is just a test run since I won't need to reinstall each of my programs one by one anyways.

I will wait until you refer me to an expert who can really nail down a certain diagnosis of what is really happening. Thanks.

 

[essenbe]

Jinian, reinstalling Windows is no big deal if you prepare for it. But, Arc and nobody else can tell you for certain what the problem is. In the Computer world there are very few things that are for certain. You have to be willing to try it to find out. That being said, knowing Arc's knowledge and reputation, if he told me that was the best course for me to follow, I would do it without hesitation.

 

[Jinian]

Yes, initially I thought that update will be OK. But later it appeared that the situation is critical; and Acronis is to go to take further decisions.

Because, it is very important to see the storage behavior without Acronis installed.

Backup and restore programs can cause disk instability. But .... the degree of corruption is very high.

Dont think about images right now, because at first it is to see the situation how it goes without Acronis.

I just remembered Arc quoting this. I'm not quite sure which you wanted to point out when you said the degree of corruption is very high, do you mean using acronis true image to create image disk and data disk backups can actually corrupt your data? Or are you referring to my cpu harddisk having a high chance of corruption due to using acronis true image?

I am going to buy a new SSD next week and then try out what you recommend, but Instead of reinstalling windows, I am going to recover an acronis true image disk backup on that SSD that will recover my computer in the exact same state it is now with all my programs already installed(much like a system restore). What do you think of the chances of somehow passing the same BSOD problem over if I did it this way vs a complete reinstallation? It is more or less a hardware problem right

 

[essenbe]

Jinian, from the beginning of this thread you have seen no reason to do the things you have been asked. You were asked to run memtest86+ for 8 consecutive passes. You decided to run it once for 2 passes and later for 3 passes, then saw no reason to run it at all. You were asked to test your external hard drive because it had shown a fail. You saw no reason to do that. You were asked to uninstall Acronis, which you obviously have not done. You were asked to do a clean install, which you do not want to do.

You have an OS which is causing BSODs. Why anyone would want to image a defective OS onto a new drive is beyond me. My best suggestion to you would be to take your computer to a local shop and pay them to do the same things you have been asked to do here. Unfortunately, we are not able to help those who, for whatever reason, do no want to follow our suggestions. I do hope you get your problems resolved.

 

[Jinian]

I wouldn't jump to conclusions that easily. The only true thing you have stated was not running 8 consecutive memtests, but regardless of that I have followed every single step that Arc has suggested, and my first batch of issues were fixed upon uninstallation of Acronis True image. There may have been a problem with my external harddrive causing the BSODS, which is why I never leave it plugged on ever since, but I have no idea how to test it out if it really is faulty? Nowadays my current bsod problem is beyond my external harddrive or acronis true image installation, since I no longer have those in my computer, so I am left to do a clean install, which I DID MENTION, I would do next week. I am asking these questions now, in preparation for what I am going to do, sorry but I am no cpu expert.

I have very good reason to image backup my OS, since that would be more productive if I were able to restore that in the new SSD drive I am going to buy and prevent me from having to reinstall all my programs again. It was never proven that the OS is defective like you said, it could very well be just a dying SSD hard drive, however what I don't know is if recovering an image backup created from "not a defective OS" but a "defective harddrive" and restoring it into a brand new harddrive would cause problems to reoccur again, which is why I am asking.

 

[essenbe]

Jinian, Almost everything that has been suggested you have found a reason not to do. Just like right now. You were requested to do a clean install, but you want to restore an image with a program you were asked to uninstall and not use. You say from a Not Defective OS.

[COLOR=#ff0000]3687 errors : !Ntfs (fffff8800132a001-fffff8800132afff)[/COLOR]

And

when I ran the sfc /scannow afterwards it still gave me the same "corrupted files were found but could not be repaired" message.

Says you do, in fact, have defective OS.

Or this

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
 
Use !analyze -v to get detailed debugging information.
 
[U][COLOR=red][B]BugCheck 7A[/B][/COLOR][/U], {fffff6fc40007270, ffffffffc000000e, 2ff0ec860, fffff88000e4e630}
 
*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
*** WARNING: Unable to verify timestamp for tdrpm273.sys
*** ERROR: Module load completed but symbols could not be loaded for tdrpm273.sys
GetPointerFromAddress: unable to read from fffff80003acb278
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
[COLOR=red]Probably caused by : memory_corruption[/COLOR]
 
Followup: memory_corruption

But you don't want to run memtest86+ the proper way.

Arc, has tried to help you, but you refuse to accept what he has said and he has stopped posting in this thread. I have come in to try to help you but you want to find ways around what I say. That makes 3 BSOD
Team members you have been through and still don't want to do what we tell you needs to be done. You have a corrupted, defective Operating System and the only way you will fix it is a clean install. http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

You also need to run memtest86+ to make sure the corrupted system files were not caused in part by corrupted memory.

Please Run Memtest86+

   Information

Please download from this site only http://www.memtest.org/ in the middle of the page are the Download links, you can download the ISO.zip or the Auto USB Flash Drive installer.zip

Extract the Zip file. If you chose the ISO image, burn it to a CD using Windows Disk Image Burner or any Image burner you may have. If you downloaded the Auto USB installer, extract it, insert your USB 2.0 Flash Drive and take note of the drive letter. Run the installer, select the Flash Drive Letter, check the format box and press next. It will install memtest86+ to a flash drive. You can use either V4.20 or V5.01. Boot from your selected media. If you use V5.01 it will tell you to press certain buttons at the start, please press no buttons. The test will begin on it's own and continue to run until you stop it. It needs to run for 8 complete passes or until you receive an error. If you receive an error, stop the test. Even 1 error is a fail. Each pass tests a different part of the ram and each of the 10 tests in each pass tests something different. It takes a minimum of 8 passes to completely test the ram, more passes are better. It is quite a long test and will take several hours depending on how much ram you have. Due to the time length it is best to run overnight. If you have any questions, please do not hesitate to ask​

There is nothing more that needs to be added to this thread.​

 

[Jinian]

Thanks, that clear things up.
I will have a brand new SSD drive this saturday and will test it out. But I won't be imaging the faulty hard drive on defective OS anymore, I am moving to Windows 8 this time, and reinstalling all programs. I will also try updating to the newest version of acronis true image and see how it works with Windows 8.