Quadcore I7 Laptop Battery Doesn't Show Time and Wears Out Quickly

[paulyjames]

Laptop is sager np2740.


i7-4770HQ

8GB RAM

Samsung 850 Evo Series 250GB

Intel® Iris™ Pro Graphics 5200

Intel Dual Band AC7260


When i first got the laptop many months ago, it was pretty fast. Battery was pretty good as well not charged. Now... not only is the battery much worst, sometimes i see it would go from say 15% ... then few minutes later my laptop would shut off completely. This never happened before because 15% still would be 30 minutes or so left. Then i have the you have 10% and then 7% battery left so I then go and charge it quickly.


Not only that, but now it never shows how many hours are remaining whether charged or uncharged. It would show back then say 80% and say 3 hours remaining etc. Even when its 20% battery, it would show 40 minute left. Now it doesn't show any minutes left and the battery wears out very quickly.


Can someone tell me what i can do to check if anything? Also i never removed my laptop from the sager np 2740 because you need a screwdriver to remove it unlike my other laptops which you can just take the old battery out.


The only thing i can say is back when i got the laptop, i didnt play poker at all but since i been playing again, i been using it heavily with lot of programs.


I got this laptop mainly b/c its 14.1 and very fast i7 quad core. And not only do i have battery problems... the laptop now is much much slower than when i first got it. I had posted 2 logs of it earlier in my other thread but i didnt get reply back. I like to know however why my battery is like this now.


Got it from xoticpc.

 

[gregrocker]

Hi Pauly -

I'm not that familar with Sager but is there a battery software that's preinstalled by them in addition to the Win7 Power Options? Look through your All-Programs list at every listing to see if you can find it, open and look at all the settings to see if there's anything that could help you. If in doubt post back a screenshot of the available settings so we can help you choose. Screenshots and Files - Upload and Post in Seven Forums - Windows 7 Forums

If not in the Win7 Power Options, choose a Balanced Plan with Default settings. Power Plan Settings - Change

Run for awhile to see the difference, but if the problem persists I would check online with Sager to see if there is a battery recall or notice which is not uncommon. Laptop batteries can last for as little as a year, and rarely last for more than 3 years unless they come with a setting that extends battery life like my Lenovo that keeps it charged only to 60% when its plugged in.

In addition to getting control of the battery using every available setting in software or Win7 Power Options, sluggish performance can be due to bloatware or accumulated programs starting on Win7's back. I'd establish a Clean Boot right off which can regain a lot of performance, then work gradually through the other steps to Clean Up Factory Bloatware.

If that isn't enough go over the PC thoroughly following the Troubleshooting Steps for Windows 7.

And if this is the original factory install, you may be overdue for a Clean Reinstall Windows 7 which is almost always better than getting a new PC considering that they come with all the larded-on bloatware which causes users to never even experience Win7's native perfect performance. So there is the chance to go from worst to the very best with our help, as have over a million others without a single complaint.

Sager NP2740 Review

 

[paulyjames]

I went to cmd and checked and got this...


Windows 7 energy efficiency problems were found


12 Errors

10 Warnings

33 Informational

See C:\Windows\system32\energy-report.html for more details.


I dont know where is the energy report...

 

[paulyjames]

My power options are basically balanced or high performance. My settings are the same when i first got laptop, it had zero issues many months ago.


However i did break the ethernet port in my laptop as i jammed my charger into the wrong slot though that should not be related at all? I do know that i didn't have this problem even when this happened... this battery issue and the laggyness of my laptop alll started happening when i downloaded a bunch of big files...

 

[paulyjames]

Hey... when i got the laptop i didn't do any factory reset b/c there was no bloatware according to sager when i got it. Well obviously it definitely had some bloatware but even if it did, it wasn't bad at all when i first got it...

 

[gregrocker]

Pauly, are you going to start on the steps I gave you? If you'll report back results as you go we can work interactively on them to try to find your problems. You haven't answered a single question I asked or reported back on any of the steps yet I gave you except cleaning up bloatware which steps will optimize your PC in any case.

As to the energy report which you ran on your own, it gives you an address so you can browse to that folder to read the results. If you want to copy and post it back here for us to look over for you, then paste it in the code box using the icon above for #.

 

[paulyjames]

Greg would u suggest me just do a clean format then no matter what? Right now my battery has a red X to it and says consider replacing your battery.


I think whatever i do hear, i still have to format it since its very slow would u agree on this?


This is just very frustrating.

 

[gregrocker]

Sure, doing a Clean Reinstall Windows 7 is always better than getting a new PC, especially if you never had one on there to begin with. You'll experience Win7 performance for the first time!

What's important though is that you slow down and read the steps so that you understand them and don't miss any. If you stick with the steps, tools and methods given, then you'll get and keep a perfect install for as long as you do.

 

[paulyjames]

Pauly, are you going to start on the steps I gave you? If you'll report back results as you go we can work interactively on them to try to find your problems. You haven't answered a single question I asked or reported back on any of the steps yet I gave you except cleaning up bloatware which steps will optimize your PC in any case.

As to the energy report which you ran on your own, it gives you an address so you can browse to that folder to read the results. If you want to copy and post it back here for us to look over for you, then paste it in the code box using the icon above for #.

am i suppose to type that in start menu? If so, it shows error nothing found...

file:///C:/Windows/System32/energy-report.html

 

[gregrocker]

How about in Start Menu click on Computer, then C, then Windows, then System 32, then energy-report.html?

 

[paulyjames]

Sure, doing a Clean Reinstall Windows 7 is always better than getting a new PC, especially if you never had one on there to begin with. You'll experience Win7 performance for the first time!

What's important though is that you slow down and read the steps so that you understand them and don't miss any. If you stick with the steps, tools and methods given, then you'll get and keep a perfect install for as long as you do.

I spoke to sager support. They said if they notice my computer is slow, it must be because of a virus since i downloaded a lot of thigns recently. However the battery issue they said wouldnt make sense though.


Right now however i dont have the red x on the battery... Basically they say wait till i getr a response from them then we decide what to do. I also cant send it back to them b/c im out of the usa at the time...


Do you think clean reinstall woudl fix this battery issue though? Also how do i show my battery cycle what prgoram do i download...

 

[paulyjames]

Power Efficiency Diagnostics Report

Computer Name DANNY-PC
Scan Time 2015-02-21T00:31:48Z
Scan Duration 60 seconds
System Manufacturer Notebook
System Product Name W740SU
BIOS Date 05/22/2014
BIOS Version 4.6.5
OS Build 7601
Platform Role PlatformRoleMobile
Plugged In false
Process Count 115
Thread Count 1505
Report GUID {d65437b9-816f-4d37-95e0-b614842538c9}
Analysis Results

Errors

Power Policyisplay timeout disabled (On Battery)
The display is not configured to turn off after a period of inactivity.
Power Policyim timeout is disabled (On Battery)
The display is not configured to automatically dim after a period of inactivity.
Power Policy:Sleep timeout is disabled (On Battery)
The computer is not configured to automatically sleep after a period of inactivity.
Power Policyisplay timeout disabled (Plugged In)
The display is not configured to turn off after a period of inactivity.
Power Policyim timeout is disabled (Plugged In)
The display is not configured to automatically dim after a period of inactivity.
Power Policy:Sleep timeout is disabled (Plugged In)
The computer is not configured to automatically sleep after a period of inactivity.
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Root Hub
Host Controller ID PCI\VEN_8086&DEV_8C26
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_8086&PID_8C26
Port Path
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Composite Device
Host Controller ID PCI\VEN_8086&DEV_8C26
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_04CA&PID_0027
Port Path 1,1
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name Generic USB Hub
Host Controller ID PCI\VEN_8086&DEV_8C26
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_8087&PID_8000
Port Path 1
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Composite Device
Host Controller ID PCI\VEN_8086&DEV_8C26
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_046D&PID_C52F
Port Path 1,2
CPU Utilizationrocessor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%) 32.26
Platform Power Management CapabilitiesCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Warnings

Platform Timer Resolutionlatform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units) 25000
Maximum Timer Period (100ns units) 156001
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 40000
Requesting Process ID 6368
Requesting Process Path \Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 40000
Requesting Process ID 1480
Requesting Process Path \Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 40000
Requesting Process ID 1244
Requesting Process Path \Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name System
PID 4
Average Utilization (%) 22.82
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 22.60
\SystemRoot\system32\DRIVERS\igdkmd64.sys 0.08
\SystemRoot\System32\drivers\dxgmms1.sys 0.07
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name chrome.exe
PID 2960
Average Utilization (%) 3.21
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 2.40
\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\40.0.2214.115\libglesv2.dll 0.28
\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\40.0.2214.115\chrome_child.dll 0.12
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name chrome.exe
PID 1480
Average Utilization (%) 1.76
Module Average Module Utilization (%)
\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\40.0.2214.115\chrome_child.dll 1.16
\SystemRoot\system32\ntoskrnl.exe 0.27
\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll 0.25
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name chrome.exe
PID 6368
Average Utilization (%) 0.75
Module Average Module Utilization (%)
\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\40.0.2214.115\chrome_child.dll 0.67
\SystemRoot\system32\ntoskrnl.exe 0.03
0.02
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name chrome.exe
PID 1244
Average Utilization (%) 0.70
Module Average Module Utilization (%)
\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\40.0.2214.115\chrome.dll 0.36
\SystemRoot\system32\ntoskrnl.exe 0.24
\SystemRoot\System32\win32k.sys 0.02
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name WmiPrvSE.exe
PID 3896
Average Utilization (%) 0.31
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.18
\SystemRoot\system32\drivers\fltmgr.sys 0.04
\SystemRoot\System32\Drivers\Ntfs.sys 0.01
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name AvastSvc.exe
PID 1372
Average Utilization (%) 0.27
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.09
\Device\HarddiskVolume2\Program Files\AVAST Software\Avast\aswPatchMgt.dll 0.06
\Device\HarddiskVolume2\Program Files\AVAST Software\Avast\defs\15022001\algo.dll 0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name dwm.exe
PID 1572
Average Utilization (%) 0.24
Module Average Module Utilization (%)
\Device\HarddiskVolume2\Windows\System32\dwmcore.dll 0.11
\Device\HarddiskVolume2\Windows\System32\igd10iumd64.dll 0.03
\SystemRoot\system32\ntoskrnl.exe 0.01
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name chrome.exe
PID 2716
Average Utilization (%) 0.21
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.08
0.06
\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\40.0.2214.115\chrome_child.dll 0.05
Information

Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 40000
Requesting Process ID 6368
Requesting Process Path \Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack \Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume2\Windows\SysWOW64\winmm.dll
\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\40.0.2214.115\chrome_child.dll
\Device\HarddiskVolume2\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 40000
Requesting Process ID 1480
Requesting Process Path \Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack \Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume2\Windows\SysWOW64\winmm.dll
\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\40.0.2214.115\chrome_child.dll
\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe
\Device\HarddiskVolume2\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 1244
Requesting Process Path \Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack \Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume2\Windows\SysWOW64\winmm.dll
\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\40.0.2214.115\chrome.dll
\Device\HarddiskVolume2\Program Files (x86)\Google\Chrome\Application\chrome.exe
\Device\HarddiskVolume2\Windows\SysWOW64\kernel32.dll
\Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
Power Policy:Active Power Plan
The current power plan in use
Plan Name OEM Balanced
Plan GUID {381b4222-f694-41f0-9685-ff5bb260df2e}
Power Policyower Plan Personality (On Battery)
The personality of the current power plan when the system is on battery power.
Personality Balanced
Power Policy:Video Quality (On Battery)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Balance Video Quality and Power Savings
Power Policyower Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality Balanced
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Optimize for Video Quality
System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Battery:Battery Information
Battery ID 0001NotebookBAT
Manufacturer Notebook
Serial Number 0001
Chemistry LION
Long Term 1
Design Capacity 53280
Last Full Charge 50960
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported false
S2 Sleep Supported false
S3 Sleep Supported true
S4 Sleep Supported true
Platform Power Management Capabilities:Adaptive Display Brightness is supported.
This computer enables Windows to automatically control the brightness of the integrated display.
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 0
Idle (C) State Count 2
Performance (P) State Count 16
Throttle (T) State Count 0
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 1
Idle (C) State Count 2
Performance (P) State Count 16
Throttle (T) State Count 0
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 2
Idle (C) State Count 2
Performance (P) State Count 16
Throttle (T) State Count 0
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 3
Idle (C) State Count 2
Performance (P) State Count 16
Throttle (T) State Count 0
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 4
Idle (C) State Count 2
Performance (P) State Count 16
Throttle (T) State Count 0
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 5
Idle (C) State Count 2
Performance (P) State Count 16
Throttle (T) State Count 0
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 6
Idle (C) State Count 2
Performance (P) State Count 16
Throttle (T) State Count 0
Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 7
Idle (C) State Count 2
Performance (P) State Count 16
Throttle (T) State Count 0

 

[gregrocker]

You seem to have a problem with following instructions, like when I specify exactly how to paste the power report in reply box.

The power report shows you haven't even set a Power Plan which was the first step I gave you and apparently ignored. So instead of generating a power report which no one suggested here, why don't you start now with the steps I gave you, don't skip any, ask back any questions needed to get them done, then report back results as you go.

If you won't work with me then I can't help you further. You already know you need to replace your battery, so you could probably do that but it will wear out again fast because you don't have a Balanced Power plan in effect.