Radeon HD5570 stoped working

[webbchr]

I've been having problems with drivers causing crashes so I uninstalled my Radeon HD 5570 and I downloaded the ATI Catalyst™ 10.7 Suite for Windows 7 (64 bit). I installed this and restarted my computer. The instalations said it was sucessful but when I try to play a game from the windows build in games or set up a screen saver it says I need a newer video card or one thats compatable with direct3D. The video card did work before I uninstalled it and downloaded the updated driver.
How can I get it working again?

my specs are:
Windows 7 64bit
SAPPHIRE 100293L Radeon HD 5570 1GB 128-bit DDR3
Western Digital Caviar Green WD10EARS 1TB
ASUS M4A785TD-V EVO AM3 AMD 785G HDMI ATX AMD Motherboard
OCZ StealthXStream OCZ700SXS 700W ATX12V / EPS12V SLI Ready CrossFire Ready
AMD Phenom II X2 555 Black Edition Callisto 3.2GHz 2 x 512KB L2 Cache 6MB L3 Cache Socket AM3 80W Dual-Core Desktop Processor - C3 Revision HDZ555WFGMBOX
OCZ Reaper HPC Edition 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Low Voltage Desktop Memory Model OCZ3RPR1600C8LV4GK

 

[Wallonn7]

I've been having problems with drivers causing crashes so I uninstalled my Radeon HD 5570 and I downloaded the ATI Catalyst™ 10.7 Suite for Windows 7 (64 bit). I installed this and restarted my computer. The instalations said it was sucessful but when I try to play a game from the windows build in games or set up a screen saver it says I need a newer video card or one thats compatable with direct3D. The video card did work before I uninstalled it and downloaded the updated driver.
How can I get it working again?

my specs are:
Windows 7 64bit
SAPPHIRE 100293L Radeon HD 5570 1GB 128-bit DDR3
Western Digital Caviar Green WD10EARS 1TB
ASUS M4A785TD-V EVO AM3 AMD 785G HDMI ATX AMD Motherboard
OCZ StealthXStream OCZ700SXS 700W ATX12V / EPS12V SLI Ready CrossFire Ready
AMD Phenom II X2 555 Black Edition Callisto 3.2GHz 2 x 512KB L2 Cache 6MB L3 Cache Socket AM3 80W Dual-Core Desktop Processor - C3 Revision HDZ555WFGMBOX
OCZ Reaper HPC Edition 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Low Voltage Desktop Memory Model OCZ3RPR1600C8LV4GK

Hi buddy.
First, go to Control Panel - System and Security - System. Your Windows Experience Index is gray or blue?! If it is gray, click on "re-run the assessment." If blue, completely uninstall the ATI Catalyst Software Suite. Reboot Windows. Let the native video driver is installed. Reinstall the ACSS. Reboot Windows. Rerun the Windows Experience Index.
Let us know the results.

"PLEASE REP ANYONE WHO HELPS YOU"

 

[webbchr]

what is the native video driver? Does that mean to install the CD that came with the HD5570 and then download the updated driver package?

 

[Wallonn7]

what is the native video driver? Does that mean to install the CD that came with the HD5570 and then download the updated driver package?

Native video driver = Windows video driver.
Excuse me for not being clear enough.
Then http://game.amd.com/us-en/drivers_catalyst.aspx

"PLEASE REP ANYONE WHO HELPS YOU"

 

[webbchr]

the windows experience index was blue so i uninstalled ACSS, rebooted, installed ACSS and rebooted. The native driver was in. I tried this process twice but it still wont work for the screen saver or games.

 

[Wallonn7]

the windows experience index was blue so i uninstalled ACSS, rebooted, installed ACSS and rebooted. The native driver was in. I tried this process twice but it still wont work for the screen saver or games.

Which version of the ACSS you were using before 10.7?! Try installing again and see if the problem is solved.
Let us know the results!

"PLEASE REP ANYONE WHO HELPS YOU"

 

[webbchr]

It was 10.3 before. I've reinstalled it several more times with no luck.

 

[Wallonn7]

Go to Guru3D - Driver Sweeper and download it.
How to use ?
There are two methods to use Driver Sweeper.
Both methods achieve the same results. This method is always able to clean all files.
This method will delete remaining files upon reboot (if deleting failed). You can clean your drivers this way:

• Use the official uninstaller(s) of the driver(s) you want to uninstall.
• Reboot your PC in Safe Mode.
• Run Driver Sweeper and select what to clean.
• Analyse lists all the entries possible to remove, cleaning removes the entries selected.
• More drivers can be selected for the same cleaning process.

Let us know the results!!

"PLEASE REP ANYONE WHO HELPS YOU"

 

[webbchr]

Its still not quite working.

I used the driver sweeper.

When I tried to download and run ACSS after the driver sweeper and reboot it let me finish it but it had an error message that said "driver install: the driver does not specify a hardware identifier".

 

[Wallonn7]

Its still not quite working.

I used the driver sweeper.

When I tried to download and run ACSS after the driver sweeper and reboot it let me finish it but it had an error message that said "driver install: the driver does not specify a hardware identifier".

I begin to suspect something ... Run the Windows command prompt as administrator and type
"sfc /scannow" without the quotes.
Let us know the results!

"PLEASE REP ANYONE WHO HELPS YOU"

 

[webbchr]

I am unable to run the scan without it crashing. I've tried several times and in safe mode as well.

 

[Wallonn7]

I am unable to run the scan without it crashing. I've tried several times and in safe mode as well.

Then it is as I suspected. It's time to format your system. I am sorry for that.
Remember to backup your personal files. And if your HDD is not partitioned now, partition it at the time of Windows installation - let something around 200GB for Windows and other gigabytes for temporary files, like movies, series, etc..
Please come back and let us know the results!

"PLEASE REP ANYONE WHO HELPS YOU"

 

[webbchr]

Im not sure how to all of this. Can you please clarify or direct me to a step by step of how to do this properly?

 

[Wallonn7]

Im not sure how to all of this. Can you please clarify or direct me to a step by step of how to do this properly?

Here's a good read on the subject: http://www.sevenforums.com/installa...ck-reference-list-installing-windows-7-a.html

"PLEASE REP ANYONE WHO HELPS YOU"

 

[webbchr]

I reformatted and partitioned my hard drive. Then I installed the driver only online download for my video card without first installing the cd that came with the card. Now the video card is recognized. No problems so far. Hopefully the crashes wont happen anymore either.

thanks for the help.

 

[Wallonn7]

I reformatted and partitioned my hard drive. Then I installed the driver only online download for my video card without first installing the cd that came with the card. Now the video card is recognized. No problems so far. Hopefully the crashes wont happen anymore either.

thanks for the help.

Glad to hear that everything looks good! Anyway, I ask you to come back and give us news about such stability, right?!
You're welcome and we are always here for that!

"PLEASE REP ANYONE WHO HELPS YOU"

 

[webbchr]

I am unable to run the scan without it crashing. I've tried several times and in safe mode as well.

Then it is as I suspected. It's time to format your system. I am sorry for that.
Remember to backup your personal files. And if your HDD is not partitioned now, partition it at the time of Windows installation - let something around 200GB for Windows and other gigabytes for temporary files, like movies, series, etc..
Please come back and let us know the results!

"PLEASE REP ANYONE WHO HELPS YOU"

So I partitioned my hard drive with 200 of a 1tb hd to windows. I am now beginning to wonder why I put so much space on the windows partition. Also, is there a way to make the libraries from "my computer" to directly access a partition other than c drive? Or do i always have to select the other partition every time I want to access music or movies?

 

[brianzion]

hi
i use Video Card :ATI Radeon HD 5500 Series and had no probs yet. on my old nvidia card i did ,and i found that if i un- installed the software for the nvidia (driver and desktop stuff) then shut down and open the case remove card and replace it back in the pci slot and reboot machine let windows find the driver online and then go to the cards update driver site it always sorted out any probs have you tried this with the Radeon HD 5570?