Random Application Error - Event 1000

[schmon]

Hi All,

I have been having an issue with Windows 7 and a program called 'Jetcam' These errors appear to occur randomly and can happen 15 to 20 times in one day, others days it's fine. Here is some text from event viewer:

[FONT=&quot]Faulting application name: JETCAMII.EXE, version: 16.23.2.0, time stamp: 0x4f71e668[/FONT]
[FONT=&quot]Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000[/FONT]
[FONT=&quot]Exception code: 0xc000001d[/FONT]
[FONT=&quot]Fault offset: 0x0fa8fcb1[/FONT]
[FONT=&quot]Faulting process id: 0xe6c[/FONT]
[FONT=&quot]Faulting application start time: 0x01cd0de674c6b696[/FONT]
[FONT=&quot]Faulting application path: C:\WINJC\JETCAMII.EXE[/FONT]
[FONT=&quot]Faulting module path: unknown[/FONT]
[FONT=&quot]Report Id: 46620e8d-79f8-11e1-8948-1c6f659ff346[/FONT]




Event viewer will occasionally show the message above as well as the one below:

[FONT=&quot]Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program JETCAM Expert for Windows - CAD/CAM Software because of this error.[/FONT]

[FONT=&quot]Program: JETCAM Expert for Windows - CAD/CAM Software[/FONT]
[FONT=&quot]File: [/FONT]

[FONT=&quot]The error value is listed in the Additional Data section.[/FONT]
[FONT=&quot]User Action[/FONT]
[FONT=&quot]1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.[/FONT]
[FONT=&quot]2. If the file still cannot be accessed and[/FONT]
[FONT=&quot] - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.[/FONT]
[FONT=&quot] - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.[/FONT]
[FONT=&quot]3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.[/FONT]
[FONT=&quot]4. If the problem persists, restore the file from a backup copy.[/FONT]
[FONT=&quot]5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.[/FONT]

[FONT=&quot]Additional Data[/FONT]
[FONT=&quot]Error value: 00000000[/FONT]
[FONT=&quot]Disk type: 0[/FONT]


This has been going on for about 3 months. I have formatted my PC 3 times, installed a new graphics card, removed my RAID array, run memtest etc. Nothing seems to have worked. A colleague of mine got a new latop a couple of weeks a ago and had the same problem. I managed to grab the dump file (attached) and run the perfmon report (also attached). So the attached files are from a:

Toshiba Tecra i5-2520M @ 2.5GHz
Radeon HD 6460M
8gb Ram

I have been pulling my hair out with this, any help would be greatly appreciated.

Cheers.

 

[zigzag3143]

Nothing attached, and have you run a malwarebytes scan?

Please download the free version of Malwarebytes.
Update it immediately.
Do a full system scan
Let us know the results at the end.

Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!

 

[schmon]

Here is the Malwarebytes Log:

Malwarebytes Anti-Malware (Trial) 1.61.0.1400
www.malwarebytes.org

Database version: v2012.04.12.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Phil :: PHIL-LAPTOP [administrator]

Protection: Enabled

12/04/2012 2:56:58 PM
mbam-log-2012-04-12 (14-56-58).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 364971
Time elapsed: 35 minute(s),

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

 

[schmon]

I've just finished a hard drive scan and that didn't pick any errors up. Check disk was ok as well. I don't know how to look at the dump file. Is there something that I should be looking for in there?

 

[zigzag3143]

I've just finished a hard drive scan and that didn't pick any errors up. Check disk was ok as well. I don't know how to look at the dump file. Is there something that I should be looking for in there?

Are you just looking to stop the error? Or are the BSOD's causing problems.

 

[schmon]

I don't actually get the blue screen, I get the error message and windows closes the program which cause me to lose all of my work. I would like to know what causes the error and if there is fix. Thanks for your reply. Any ideas?

 

[zigzag3143]

I don't actually get the blue screen, I get the error message and windows closes the program which cause me to lose all of my work. I would like to know what causes the error and if there is fix. Thanks for your reply. Any ideas?

Got it sorry. Please upload your event viewer logs

Please provide us with your Event Viewer administrative logs by following these steps:


Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file here.

 

[schmon]

Got it sorry. Please upload your event viewer logs

Please provide us with your Event Viewer administrative logs by following these steps:


Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file here.




Ok, we we go. Please see attached for the event viewer log.

Cheers.

 

[schmon]

Anybody?

 

[zigzag3143]

Anybody?

System corruption please run a system file check

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://support.microsoft.com/kb/929833

 

[schmon]

Anybody?

System corruption please run a system file check

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

I've run the system file checker, but I don't think it found anything.

 

[zigzag3143]

Anybody?

System corruption please run a system file check

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

I've run the system file checker, but I don't think it found anything.

Well that is sort of good news.

I would try a repair install.