Solved Random BSOD and restart. ntkrnlmp.exe

Lau

New member
Local time
10:25 AM
Messages
3
Location
Denmark
Hi,

- Windows 7 x64
- Original OS was Windows 7 x64
- OEM

- Hardware age is 18-19 months
- OS age is about 18-19 months

It's a Asus UL30VT, and i restarts suddenly. It has happened 3 or 4 times in the past days. I have tried to see what the problem could be, but i have no clue? Perhaps my drivers?

Any help would be very much appreciated.

/Lau
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
Computer Manufacturer/Model Number
Asus UL30VT
OS
Windows 7 Home Premium 64bit
Your Broadcom Bluetooth 2.1 + EDR USB Device is disabled. Please enable it and update the drivers.

Please uninstall Daemon Tools as it's sptd.sys driver is known to cause BSOD's on some Win7 systems. Once uninstalled, please use this free tool to ensure that the sptd.sys driver is completely removed from your system: DuplexSecure - FAQ - Remove 64 bit sptd.sys

Update the ATK0101 HotKey Utility for your system. The current driver dates from 2007
Update the ASUS NB Probe program for your system. The current driver dates from 2005
Update your webcam drivers as they date from 2008

A small overclock is noted on the system (39 mHz) - if this is due to throttling/Turbo software either in the BIOS or in windows, please disable it to see if that stops the BSOD's.

If all of the above doesn't fix the BSOD's, please post back and we'll ask you to run Driver Verifier on all 3rd party drivers.

BSOD BUGCHECK SUMMARY
Code:
[FONT=lucida console]
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\011212-22354-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Jan 12 07:58:01.642 2012 (UTC - 5:00)
System Uptime: 0 days 14:43:42.671
Probably caused by : ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`034cbb65 fffff880`0a6ba380 00000000`00000000
BiosVersion = 211    
BiosReleaseDate = 07/14/2010
CPUID:        "Genuine Intel(R) CPU           U7300  @ 1.30GHz"
MaxSpeed:     1300
CurrentSpeed: 1339
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
  [/FONT]
 

My Computer My Computer

At a glance

Win7 x64 + x86Intel i7 920, other Intel chips, and the Atom...12 gB; 4 gB Lenovo; 1 gB Samsung netbookATI 4870
Computer Manufacturer/Model Number
Home built (x64), Lenovo x61s Tablet, Samsung Netbook
OS
Win7 x64 + x86
CPU
Intel i7 920, other Intel chips, and the Atom in the netbook
Motherboard
Asus P6T Deluxe
Memory
12 gB; 4 gB Lenovo; 1 gB Samsung netbook
Graphics Card(s)
ATI 4870
Sound Card
Yes, I have one of these
Monitor(s) Displays
32" Sharp Aquos TV
Screen Resolution
800x600 - I have vision issues
Hard Drives
4 - 150 gB Velociraptors in RAID 5
Promise controller
PSU
1000 watt (can't recall the brand)
Case
Antec 300
Cooling
Big honking cooler that was rated highly at Toms Hardware
Keyboard
Microsoft Natural
Mouse
Logitech Trackman
Internet Speed
Cable
Other Info
GeekSquad UPS
CyberPower UPS
DLink DNS-323 NAS (2 tB)
Netgear wireless router as an access point
Netgear wired router FSV-318
Home network consists of
4 desktop computers (2 Vista, 2 Win7)
1 netbook (Win7)
4 laptop computers (XP, 2-Vista, Win7)
Wii and XBox 360
Hi,

Thanks for the reply.

I have tried to do all the things you have asked me to do, but today it restarted again.
I was just using Chrome searching the internet when it happened.

Got this message:

Problem signature:
Problem Event Name: BlueScreen
OS-version: 6.1.7601.2.1.0.768.3
Locale ID: 1030

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80003444841
BCP3: FFFFF880009A9998
BCP4: FFFFF880009A91F0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Don't know however this will help?

//Lau
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
Computer Manufacturer/Model Number
Asus UL30VT
OS
Windows 7 Home Premium 64bit
Please run Driver Verifier according to these instructions:
From this link: Driver Verifier Settings
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Special Pool", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Code:
Delete these registry keys to stop Driver Verifier from loading (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel

More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
 

My Computer My Computer

At a glance

Win7 x64 + x86Intel i7 920, other Intel chips, and the Atom...12 gB; 4 gB Lenovo; 1 gB Samsung netbookATI 4870
Computer Manufacturer/Model Number
Home built (x64), Lenovo x61s Tablet, Samsung Netbook
OS
Win7 x64 + x86
CPU
Intel i7 920, other Intel chips, and the Atom in the netbook
Motherboard
Asus P6T Deluxe
Memory
12 gB; 4 gB Lenovo; 1 gB Samsung netbook
Graphics Card(s)
ATI 4870
Sound Card
Yes, I have one of these
Monitor(s) Displays
32" Sharp Aquos TV
Screen Resolution
800x600 - I have vision issues
Hard Drives
4 - 150 gB Velociraptors in RAID 5
Promise controller
PSU
1000 watt (can't recall the brand)
Case
Antec 300
Cooling
Big honking cooler that was rated highly at Toms Hardware
Keyboard
Microsoft Natural
Mouse
Logitech Trackman
Internet Speed
Cable
Other Info
GeekSquad UPS
CyberPower UPS
DLink DNS-323 NAS (2 tB)
Netgear wireless router as an access point
Netgear wired router FSV-318
Home network consists of
4 desktop computers (2 Vista, 2 Win7)
1 netbook (Win7)
4 laptop computers (XP, 2-Vista, Win7)
Wii and XBox 360
Thanks for fast reply.

I have tried to run Driver Verifier 6 times now.

My computer starts normally (very slow), but after 3-4 minutes it just freezes. No BSOD or any information.
The only thing i can do after this is to restart the computer with the Powerbutton.

Do you have a next step, og should i try to make a fresh W7 install?

/Lau
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
Computer Manufacturer/Model Number
Asus UL30VT
OS
Windows 7 Home Premium 64bit

My Computer My Computer

At a glance

Win7 x64 + x86Intel i7 920, other Intel chips, and the Atom...12 gB; 4 gB Lenovo; 1 gB Samsung netbookATI 4870
Computer Manufacturer/Model Number
Home built (x64), Lenovo x61s Tablet, Samsung Netbook
OS
Win7 x64 + x86
CPU
Intel i7 920, other Intel chips, and the Atom in the netbook
Motherboard
Asus P6T Deluxe
Memory
12 gB; 4 gB Lenovo; 1 gB Samsung netbook
Graphics Card(s)
ATI 4870
Sound Card
Yes, I have one of these
Monitor(s) Displays
32" Sharp Aquos TV
Screen Resolution
800x600 - I have vision issues
Hard Drives
4 - 150 gB Velociraptors in RAID 5
Promise controller
PSU
1000 watt (can't recall the brand)
Case
Antec 300
Cooling
Big honking cooler that was rated highly at Toms Hardware
Keyboard
Microsoft Natural
Mouse
Logitech Trackman
Internet Speed
Cable
Other Info
GeekSquad UPS
CyberPower UPS
DLink DNS-323 NAS (2 tB)
Netgear wireless router as an access point
Netgear wired router FSV-318
Home network consists of
4 desktop computers (2 Vista, 2 Win7)
1 netbook (Win7)
4 laptop computers (XP, 2-Vista, Win7)
Wii and XBox 360
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