Solved Random BSOD and System Hangs

[ChrisStayner21]

Hello All,

I have a system in the production area where I work that randomly BSODs and hangs while the employess on that production line are using it. I never see it. Because of this, I'm not really sure how it happens and what exactly they are doing when it does happen.

OS: Windows 7 Home Premium x86
RAM: 4GB
CPU: Intel Pentium G840

From what I have seen through looking at the minidump files myself using BlueScreenView, most of them are caused by bugcheck 0x7E which is SYSTEM_THREAD_EXCEPTION_NOT_HANDELED.

When it doesnt blue screen, it will just sit there and hang. It is so badly locked up that not even the mouse will move and it does not respond to keyboard input. The employess on the line say that sometimes it will hang, then start responding again. Other times it will hang indefinitely and they will have to do a hard reset to get the computer to function again.

The hangs dont happen if they just let the computer sit. The hangs tend to happen when they print a set of our documents we internally use to test our cartridges to one printer, then try and print another set to another printer.

The software they mostly use is Adobe Reader and Office 2007 Enterprise. We are a laser printer catridge remanufacturing company so we have many printer drivers installed on each computer. This is the only system I am seeing this issue with.

I am not really certain how to go about finding the root cause of this issue and what I can do to resolve it. I will upload all the data the SF Diagnostics app gathered to help give you as much info as possible.

 

[Thedoctor44]

Your Intel Management Interface driver.
Update it here.

http://downloadcenter.intel.com/

1: kd> [COLOR="Green"]lmvm TeeDriver[/COLOR]
start    end        module name
916fa000 91711000   TeeDriver T (no symbols)           
    Loaded symbol image file: TeeDriver.sys
    Image path: \SystemRoot\system32\DRIVERS\TeeDriver.sys
    Image name: TeeDriver.sys
    Timestamp:        [COLOR="Red"]Mon Feb 25 20:24:57 2013[/COLOR] (512BC899)
    CheckSum:         0001D4FA
    ImageSize:        00017000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

[COLOR="Red"]MANUALLY_INITIATED_CRASH[/COLOR] (e2)
The user manually initiated this crash dump.

This is a very strong indication of a virus.

Use Kaspersky's TDSSKiller Anti Rootkit utility

Anti-rootkit utility TDSSKiller

Avira is causing issues.

Unable to load image \SystemRoot\system32\DRIVERS\avipbb.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avipbb.sys
*** ERROR: Module load completed but symbols could not be loaded for avipbb.sys
 [COLOR="Red"]avipbb+0xda4a[/COLOR]

I recommend you remove it and replace it with MSE and Malwarebytes.

   Tip

Make sure you don't enable the free trial of malwarebytes pro, deselect the option when asked.

I noticed a lot of dump requests for the Intel Storage Technology Driver.

8e1261dc  916a213a dump_iaStorA+0x7513a
8e1261e0  9188e398 dump_iaStorA+0x261398
8e1261e4  91884340 dump_iaStorA+0x257340
8e1261e8  91884340 dump_iaStorA+0x257340
8e1261ec  9188e300 dump_iaStorA+0x261300
8e1261f0  8e12620c
8e1261f4  9169f88c dump_iaStorA+0x7288c
8e1261f8  9188e398 dump_iaStorA+0x261398
8e1261fc  91884340 dump_iaStorA+0x257340
8e126200  91884340 dump_iaStorA+0x257340
8e126204  9188e300 dump_iaStorA+0x261300
8e126208  9188e300 dump_iaStorA+0x261300

1. Right click on "my computer" icon and click "manage" on the context menu.
2. It will open the "computer management" window.
3. Select "Device Manager" in the left pane, It will list all the existing devices up.
4. Expand "Disc Drives" by clicking on the triangle in front of it.
5. Select one item under it, right click, uninstall.
6. Continue the process for all items under "Disc Drives"
7. Now restart the computer. At restart, windows will auto configure the appropriate system driver, msahci.sys.

Your Intel display driver could do with an update.

0: kd> [COLOR="Green"]lmvm igdkmd32[/COLOR]
start    end        module name
9241f000 927c9000   igdkmd32   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys
    Image name: igdkmd32.sys
    Timestamp:        [COLOR="red"]Thu Oct 31 18:26:06 2013[/COLOR] (5272A0BE)
    CheckSum:         003A46A9
    ImageSize:        003AA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[ChrisStayner21]

Thank you for you response. The user iniated crash dump is something I did, I forgot to mention that one. Its a way of getting out of a system hang without doing a hard reset. Ill try your suggestions tomorrow and see if it helps.

EDIT:

I decided to just blow everything away and go from a fresh install of Windows 7. I decided that applying all those steps would take a whole lot longer than just starting from scratch again. So far, it seems to be working well. So Ill mark this solved for now.

 

[Thedoctor44]

Sometimes I find that idea a good choice, not always practical but a lot of the time it can tie up loose ends

Any more issues after let me know