Solved Random BSOD and trouble upgrading to new Win 8

[edwinder]

Here is my story:

I have been happily using my computer for a couple of years, Starting off with Windows 7 then upgrading to Win8, then 8.1.

Last week, Windows 8.1 decided not to load properly and hung with just a black screen - I checked out other forums and decided to try and re-install the OS. What I didn't realise at the time was that the copy of WIndows 8 I have is upgrade only.

Anyway, after trying a couple of different things, here I am with a new Hard Drive and a new motherboard. I have loaded Windows 7 from original purchase, but it seems to be having all kinds of problems with drivers and loading other software. Not to mention frequent BSOD. I need a solid install of Windows 7, so I can then upgrade again to Windows 8, and 8.1 (I cannot use this version of Win 7 as it is loaded on another machine here too).

I have performed the dm log collector procedure and attached the files. I really don't know what to do next - I can't afford to keep buying new stuff and seeing if it is the problem. Can someone please confirm what I need to do/replace and I will be extremely grateful.

Thanks very much

 

[edwinder]

An update.

PC went into sleep mode, then crashed when woken up. Reboot stated that there was no longer a hard drive attached. I tried plugging the drive into other SATA 3 ports but it now does not register it at all.

I have registered a query with the drive manufacturer (Kingston) to see what can be done. I have other SSD drives that I can install the OS on, so would still like to know if I have a problem with other bits of my system. I will now obviously need to do (another) fresh install of Windows 7. I don't really want to get into that though until I can resolve the other problems.

Thanks Again

 

[Thedoctor44]

Version	6.1.7600 Build [COLOR="red"]7600[/COLOR]

Make sure you have Service Pack 1 installed on your computer.

Learn how to install Windows 7 Service Pack 1 (SP1)

If you don't install it your system will remain vulnerable to threats.

[COLOR="red"]ASRockXTU[/COLOR]		TheBeast\Ed	HKU\S-1-5-21-2065159884-3988136148-1923294329-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
[COLOR="Red"]zASRockInstantBoot[/COLOR]		TheBeast\Ed	HKU\S-1-5-21-2065159884-3988136148-1923294329-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

I class this as bloatware so I recommend you remove such software.

BugCheck 1A, {[COLOR="red"]41287[/COLOR], [COLOR="Green"]3bc5950[/COLOR], 0, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+42c75 )

Illegal page fault has occurred.

Base Address:           00000000`00000000
End Address:            00000000`7ffe0000
Region Size:            00000000`7ffe0000
VA Type:                UserRange
VAD Address:            0x7800000031002f
Commit Charge:          0x100000002
Protection:             0x7fee3f5ff88 []
Memory Usage:           [COLOR="red"]Private[/COLOR]
No Change:              yes
More info:              !vad 0x0

We can't see that much with Minidumps but we'll see what else we can find.

BugCheck 1000007E, {[COLOR="red"]ffffffffc0000005[/COLOR], fffff80002e8d105, fffff880027cbd98, fffff880027cb5f0}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : [COLOR="red"]nvlddmkm.sys[/COLOR] ( nvlddmkm+12e790 )

0: kd> [COLOR="Green"]!error ffffffffc0000005[/COLOR]
Error code: (NTSTATUS) 0xc0000005 (3221225477) - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

An access violation has occurred, this means the CPU has tried to access memory that it cannot physically address.

0: kd> [COLOR="Green"]!pte f7fffa80`18ed7130[/COLOR]
                                           VA f7fffa8018ed7130
PXE at FFFFF6FB7DBEDFA8    PPE at FFFFF6FB7DBF5000    PDE at FFFFF6FB7EA00638    PTE at FFFFF6FD400C76B8
Unable to get PXE FFFFF6FB7DBEDFA8
[COLOR="Red"]WARNING: noncanonical VA, accesses will fault [/COLOR]!

There it is.

8: kd> [COLOR="Green"]lmvm nvlddmkm[/COLOR]
start             end                 module name
fffff880`104cb000 fffff880`1112f000   nvlddmkm   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        [COLOR="red"]Tue May 20 00:08:44 2014[/COLOR] (537A8EFC)
    CheckSum:         00C1EA41
    ImageSize:        00C64000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

I suggest following these instructions and rolling back your display driver.

http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html?filter

I would go back to late 2013.

 

[edwinder]

SO I could solve this problem just by installing a earlier version of the graphics driver?

COuld you explain to me what the other flags are e.g. Illegal Page Fault, The CPU trying to access memory it cannot address (does this mean some of memory is broken? I did do a MemChk, and it came back without fault).

I have to reinstall the OS again anyway because of the problem I explained in my second post, so I'll try to update to SP1 ASAP, and then have a look for the drivers.

Thanks in advance.

 

[Thedoctor44]

Well the illegal page fault is caused by an attempt to access a memory address that hasn't been loaded into physical memory, this can be caused by many things.

The access violation doesn't mean that CPU is faulty, it means that (normally driver related) that something tried to access a memory address that it wasn't allowed.

In this case it was your Nvidia driver.

 

[edwinder]

Good morning.

I started the procedure again this morning. Installed Win7 from Original DVD. First thing I did after that was to install the LAN driver that came with my motherboard, then Google Chrome.

Then I logged into this forum and followed the instructions to update to SP1 (I went down the route of automatic update as there were many options on the download site for SP1 and I have no clue as to which one I need). Straight away after setting the automatic update running - BSOD.

Could this be something like my power supply being on the blink? I read that it can be a cause of problems. I'm really grasping at straws now. Should I just continue with the install and updates, or should I try to find the right full download from Microsoft?

Thanks again.

 

[Thedoctor44]

A failing power supply may well be the cause, unfortunately we cannot test it, same as the motherboard.
Sometimes there's only so much we can do until you'll have to bite the bullet and start replacing parts.

Upload the dump file, I'll see if there are any leads.

 

[edwinder]

I really appreciate this, thanks so much

 

[edwinder]

Another quick update.

While I was waiting for you to reply, my computer did another BSOD and then went to the start-up repair facility. It said that it could not be repaired and to shut down.

 

[Thedoctor44]

I'm on my mobile at the moment so I can't look at your dump files.
I'll take a look later on.


Right, looking at your dump files this is what I see.

Unloaded modules:
fffff880`02a1d000 fffff880`02a25000   [COLOR="Red"]AsrCDDrv.sys[/COLOR]
fffff880`04f30000 fffff880`04f5a000   [COLOR="blue"]cdrom.sys[/COLOR]
fffff880`0191a000 fffff880`01944000   [COLOR="Blue"]cdrom.sys[/COLOR]
fffff880`018e2000 fffff880`018f0000   crashdmp.sys
fffff880`018f0000 fffff880`018fc000   dump_pciidex
fffff880`018fc000 fffff880`01907000   dump_msahci.
fffff880`01907000 fffff880`0191a000   dump_dumpfve

Your ASrock CD driver is causing issues
http://www.carrona.org/drivers/search.php?id=AsrCDDrv.sys

Remove all ASrock software.

I can't see any anti virus programs?
Have you installed any?

Apart from that I can't see much else.

Lets switch to Kernel Memory dumps so I can see if anything else is causing issues.

Follow these instructions on how to change to Kernel Memory Dumps.

http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

Once changed wait for another BSOD, then upload the new dump file to a file sharing website like OneDrive.
The new dump file will be located in C:/Windows/memory.dmp.

Don't zip it up as it corrupts the dump file by compressing it.

 

[edwinder]

Hi,

I need to use the CD that came with the motherboard to install the LAN driver at least, or I can't connect to the internet. Unless I try to find one somewhere else on a different computer an then try and load it up via USB or something.

I didn't have anything loaded when I posted the latest dump files - only the LAN driver, and I was trying to do auto updates for SP1.

I have now loaded Avast home security.

It doesn't seem to make any difference anyway as I just tried to start in safe mode with networking enabled - with no CD's inserted or anything else attached and I got BSOD. I tried safe mode only and uninstalled the LAN driver and installed one I got from the broadcom website specifically for my chipset. I uninstalled the driver for the CD drive through device manager and scanned the internet for a new one through device manager.

Updating to SP1 through autoupdater consistently fails.


I've set the dump files to collect kernal memory dumps (although it seemed to already be set to that), so as soon as I get a BSOD i'll post the link to it.

An hour later and here we are: https://dl.dropboxusercontent.com/u/4198049/MEMORY.DMP

I am now going to try doing the SP1 manually

Didn't work - it suggested I try the update standalone packge, which then failed and suggested I go to the Microsoft website which suggested I re-install the Windows 7 as an upgrade. I went through all of that and got a BSOD with the header being something like "IRQL_NOT_LESS_OR_EQUAL_TO", got that twice, then the installer got to the point where it needed to restart the computer. When it did - massive failure: STOP: c000021a {Fatal system error}
The verification of a knownDLL failed. System process terminated unexpectedly with a status of 0xc000012f(0x00105dc0 0x00000000)
The system has been shut down

I restarted the computer and now I have the choice to boot from Windows Setup or Windows 7. Windows setup results in the same fatal system error, and windows 7 in safe node told me the process had failed and was reverting to the old version.

I think my computer is truly f**ked.

 

[edwinder]

I have an update.

I sent the computer off to get repaired as I know you guys can't do hardware checks. Apparently there was nothing wrong with my original motherboard and I had no need to change it.

When I did change it from an Asus board to an AsRock board, that's where the trouble really started. The AsRock board had 1 or 2 faulty RAM slots which was the cause of all the trouble (as I'm filling all 8).

I took out the new board, re-installed the Asus. Followed your sage advice about Windows 7 SP1 and using a graphics driver from 2013. Everything seems to be back to silky smooth normal.

I really want to say thanks for all your help during this period. I won't say this is solved just yet as I may run into problems in the near future, but it really does look as if I'm now in the clear.

 

[Thedoctor44]

That's good news

Keep me updated.