Random BSOD and various problems - hardware issues?

[Kukaracha]

Hello everyone,

I recently built a new computer, which worked fine for some time (a couple of days I think), then started having a few problems:

• BSOD at start, after login (most common)
• slower performance
• firefox crashes
• graphic crashes (the screen freezes on a distorted image)
• odd noise when playing a specific video (the intro of Rome 2 Total war) that came from somewhere inside of the case...

Here are my specs:

Case: Fractal Design Define R4 Pearl Black
CPU: Intel Core i5-3570k (3.4 GHz)
GPU : VTX3D Radeon HD 7950 OC X-Edition, 3 Go
MB: MSI Z77A-G45
Memory:it Kit Dual Channel DDR3 Crucial Ballistix Sport, 2 x 4 Go, PC3-12800, CAS 9
SSD: SSD Samsung Série 840 EVO, 250 Go, SATA III
HDD: Western Digital Caviar Blue, 1 To
PWR: Super Flower Golden Green, 550W
Heatsink: Noctua NH-U14S

Memtest hasn't found anything after 8 passes, drive check came out with no responses, same with my antivirus (Avira). Note that most crashes happen on start.


I do have a suspect: the GPU came with a default that didn't allow me to firmly fix it to the case. The connection is a little twisted outwards and it sort of half-hangs into the air. I disconnected it and put it back, and now things are worse and my problems more diverse - I originally had only BSODs.
You will find crash dump reports down below.

Do you think this could be a hardware issue? Could I ask the manufacturer for a replacement?

Thank you in advance for your help.

 

[Golden]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 135, {ffffffffc0000005, fffff880035a6f60, fffff8800480c140, fffff8a00015a120}

*** WARNING: Unable to verify timestamp for avipbb.sys
*** ERROR: Module load completed but symbols could not be loaded for avipbb.sys
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : [COLOR="Red"]avipbb.sys[/COLOR] ( avipbb+c1a1 )

Followup: MachineOwner
---------

From your own analysis, Avira seems to be the cause of the problem. Uninstall it and replace with MSE.

I suggest you upload the actually .dmp files so I can interrogate them better. Use this:

1. Download this .BAT file to your desktop

Download


2. Right-click the .BAT file and 'Run as Administrator'
3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

 

[Kukaracha]

Hi, sorry, I hadn't seen that first thread with the posting instructions!

Here is my analysis. Experienced two freezes this morning on start, no blue screen, just a messed up window.

 

[Kukaracha]

Anyone? I will uninstall Avira tonight, but I also heard that Steam could sometimes cause similar issues.

Though the diversity of the reports around system drivers really made me think about a hardware issue. That and the fact that things somewhat changed (for the worse) when unplugged and plugged back my GPU.

 

[Golden]

Please confirm that Avira is uninstalled, then when it BSODs again, post the latest dmp file

 

[Kukaracha]

Hi again,

My computer has sort of passed away.

I removed the GPU, things were better, but BSOD again.
I uninstalled Avira and Steam, BSOD right away.
Since then, I systematically get one on start, with the error reference 0x000000C4
(0x000000000000005, 0x000000000000000, 0xFFFFFA8006736750, 0x000000000000000).

I thought that there might be a problem with my RAM, I removed one chip, nothing, put it back and removed the other, nada.

This whole thing is pretty weird too: things were significantly better after I took out my GPU, then after uninstalling Steam and Avira everything just died overnight.

I have no idea what to do. I can't even access safe mode.

 

[Golden]

Are you able to perform a Starup Repair?

http://www.sevenforums.com/tutorials/681-startup-repair.html

 

[Kukaracha]

Nope, I tried that already and it Windows says it is unable to repair my computer.

Is my only solution to reinstall Windows? Is there a way to know for sure whether it's a hardware problem or not?

 

[Golden]

Try StartUp Repair 3 times, one after another please.

 

[Kukaracha]

Hi Golden,

I tried, to no avail. It runs for about ten seconds then says that Windows could not repair the computer.

 

[Golden]

So, just to confirm you cannot boot at all now, not even to Safe Mode?

 

[Kukaracha]

I actually can enter safe mode. I thought I couldn't because it crashes halfway through the splash screen, but I can. Sorry!
I guess something was wrong with my drivers...?

Edit : I attached the latest dump files.

 

[Golden]

Run a Startup Repair 3 times to see whether repairs can be made to get back into normal boot mode.

http://www.sevenforums.com/tutorials/681-startup-repair.html

 

[Kukaracha]

Hi, sorry for disappearing but I was quite busy and my computer started working again. I really have no idea why, I didn't do anything.
Not a single crash in three days, and it's been working for four days. I can't do a Startup Repair as the system doesn't detect any errors (but I believe I did try for at least three times in a row). I reinstalled Avira, and will reinstall Steam if everything is find. I do find my computer a little slow though, in regards to its specs.

There was a Windows Update though, I'm guessing it's because I went back to previous settings (which didn't help with the crashes). Here are the latest dump files. I haven't had a BSOD these last five days, only one or two screen freezes.

Thank you again for your time.

 

[Golden]

Did this BSOD happen since the system was stable for those 5 days? If not, lets wait for the next BSOD.

 

[Kukaracha]

Nope, just one or two weird screen freezes that look like this : https://communities.intel.com/servlet/JiveServlet/showImage/2-193795-232233/Intel+Nuc.jpg (only more abstract).

Will wait and report back if I get a BSOD again - in the meantime, do you have any links where I could learn more about Windows 7 optimizations and the like? I'd be nice to understand more about what I'm currently doing.

Until then, I will hope and burn candles till the next summer solstice.

 

[Layback Bear]

Kukaracha while you are waiting could you read and use this method for posting screen shots.
The method you use leaves tracking cookies.

By Brink:
http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html