Solved Random BSOD at different times

[ddg5006]

This isn't actually my computer so I can't give any more details on what is happenig when the copmputer BSOD.

I am having trouble getting the minidump files though, no matter how many time I choose the minidump button it won't copy them. Also I have looked where they should normally copy to after the BSOD but they are not there. Included is the files from both diagnostics tools hosted here.

Any info would be greatly appreciated, guys.

Thanks in advance for your help.

 

[Arc]

The zips you uploaded does not contain any crash dump.

Follow it: http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup tool before you upload another zip.

 

[ddg5006]

I explained in my post that I have been unable to get the dumps, I haven't run any cleaning tools and I have all the settings for it to dump the files. I am unable to find them where they would be stored. Any ideas?

 

[ddg5006]

Do none of those files help diagnose the problem ?

 

[Arc]

Do none of those files help diagnose the problem ?

Debugging a BSOD without knowing the specific things are all guessworks, and the other files does not add anything without the crash dumps. With a crash dump, those files are highly helpful.

Can you take a camera snap of the BSOD screen and let us see it? The bugcheck code and the parameters might give some idea about the issue.

 

[ddg5006]

So i looked back and these are the blue screens that I have saved pics of from when the computer would crash

 

[Arc]

You are somehow lucky here. Your issue is determined even without seeing the crash dumps.

If there are simultaneous stop 0xF4 and stop 0x7A, it is nothing but a storage environment related issue.

At the same time, you are sort of unlucky that you have a RAID setup running.

Initially, you try to check for any possible firmware updates for your SSD, which is OWC Mercury Electra 6G. I am not very aware of this one, but this page may be helpful for you: OWC Mercury SSD Firmware Updater For Windows or Intel Macs Running Windows

At the same time, post a screenshot of both the SSD and HDD using CrystalDiskInfo - Software - Crystal Dew World

 

[ddg5006]

ok, so i should check for FW update for my ssd. Sounds easy enough. I'll report back with the requested info.

 

[Arc]

Lol ... not requested, but suggested.

 

[ddg5006]

Crystal

 

[Arc]

Its all good. Now the FW update status.

 

[ddg5006]

Ok i'm working on that now. The drive deff needs a fw update, I determined that using the crystal viewer program you suggested and the info off the owc site, I am currently troubleshooting why the fw update tool doesn't detect the drive.

 

[Arc]

Ok i'm working on that now. The drive deff needs a fw update, I determined that using the crystal viewer program you suggested and the info off the owc site, I am currently troubleshooting why the fw update tool doesn't detect the drive.

Is the tool a bootable one? If so, it is for DOS, and DOS detects IDE sotrage controller only; whereas yours is SCSI/RAID.

In that case, you have to boot into the BIOS, change the storage controller mode to SATA/IDE, update the FW, and then again boot into the BIOS and set the storage controller back to SCSI/RAID.

 

[ddg5006]

Ok i'm working on that now. The drive deff needs a fw update, I determined that using the crystal viewer program you suggested and the info off the owc site, I am currently troubleshooting why the fw update tool doesn't detect the drive.

Is the tool a bootable one? If so, it is for DOS, and DOS detects IDE sotrage controller only; whereas yours is SCSI/RAID.

In that case, you have to boot into the BIOS, change the storage controller mode to SATA/IDE, update the FW, and then again boot into the BIOS and set the storage controller back to SCSI/RAID.

No it is a windows utility.

 

[ddg5006]

well i spoke with owc and they aren't sure why i can't see the drive in the fw utility, they setup an rma and we are going to send the drive back and see what happens. I'll post back and we can continue troubleshooting after. Hopefully that resolves the issue. Thanks for all your help !

 

[ddg5006]

Ok, so looks like this one may be solved, I got the drive back form OWC and they confirmed that there was a problem with the controller card. They replaced the drive and I have installed a fresh copy of WIN7 x64 ultimate. It is running very smooth. I'll post back if anything