Random BSOD, auto-restart, multiple errors

[ALJames24]

Hi I started getting these BSOD errors around March of this year. It happens when I leave the computer idle for a while and then come back to start using it. The auto restarts started happening recently. The BSOD errors sometimes happen when playing games or watching videos or than that it's completely random. I know that overheating is not a problem since I get the errors even on a cold start. I have not overclocked anything and tried multiple memory tests, disk checks, updated drivers and even removing all programs with windows restore. None of these worked.

One thing I noticed is that when I first bought my computer I could hear the fan running at a faster speed and sometimes it would speed up even more. Now the fan is just running normally and quietly all the time.

I'll be happy to provide any other information you guys need. Thanks in advance.

 

[koolkat77]

Welcome

The .nfo file is corrupted

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here

McAfee is a frequent cause of BSOD-s, consider uninstalling it with the McAfee Removal Tool and replace with Microsoft Security Essentials at least to test.

• How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)
• McAfee Removal Tool - McAfee Uninstaller

Recommended antivirus program for Windows 7 based on stability compared to others:-

• Microsoft Security Essentials - Free Antivirus for Windows
• Microsoft Security Essentials Download | Free Spyware Protection
• Malwarebytes - The Free version
• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

:warn: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Make scans with the following:

-Kaspersky TDSSKiller

• Anti-rootkit utility TDSSKiller

-ESET online scanner

• Free Online Virus Scanner | ESET

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• Click on the rb:
• Type CMD on Search
• Left click and Run as Administrator
• Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Upload a screenshot of your hard disk using crystal disk info and Summary tab using Speccy:

• Speccy - System Information - Free Download
• CrystalDiskInfo - Software - Crystal Dew World
• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Make a hard drive test:

• Hard Drive Diagnostic Procedure

Post back results

Then follow http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html step by step, you're having lot of 124 crashes

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.

*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
​

If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.

*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
​

*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
​

3. Test the next stick of RAM (stick #2) in the next motherboard slot.

*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
​

*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
​

4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.

:info: Errors are sometimes found after 8 passes.
:tip: Do this test overnight, before going to bed.

 

[ALJames24]

Thank you for the quick reply. I have attached the msinfo32.nfo as you requested. McAfee is already uninstalled. That screenshot was from a while back. Since AVG wasn't on the list of recommended antivirus programs that you provided, I uninstalled it and replaced it with Microsoft Security Essentials. After a scan with that it found a couple of threats which I ended up removing. The Kaspersky TDSSKiller didn't find anything wrong but the ESET online scanner found 3 problems and has fixed those as well. I also ran the System File Checker and it did not find any problems. As for the other instructions I will have to run those overnight and I will post the results as soon as possible. Thank you again for all the help.

 

[ALJames24]

Here are the screenshots for Speccy and CrystalDiskInfo.

 

[koolkat77]

Please uninstall DAEMON Tools. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7. Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

As an alternative, many people recommend the use of Total Mounter or Magic ISO

Let us know if there are more BSOD-s.

 

[ALJames24]

Sorry for the late reply. I had to go out and buy some CDs for the memory test. I ran it overnight for 8 passes and it came out with 0 errors. As for the HDD diagnostic I am not sure what the manufacturer is or where to download the files. My hard drive is ST375052 8AS SATA Disk Device. I am still getting multiple BSODs.

 

[koolkat77]

Please upload the newer files.

Does your computer BSOD in Safe Mode?

 

[ALJames24]

I've never tried in safe mode. I'll try asap.

 

[koolkat77]

Your hard drive is Seatools? Yes/No?
Hard drive test both short and long with:

• SeaTools for Windows

Also the DOS version of:

• SeaTools for DOS
• SeaTools for DOS tutorial

 

[koolkat77]

When did you last perform a clean install on this system? I would suggest you to a clean install and see how things go from there:
http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

How old is this computer? Warranty status?