Solved Random BSOD - Driver Power State Failure

A

alexstent

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Hello,

A few minutes after logon, applications become non responsive. Then the screen will totally freeze, meaning a hard restart is the only option. Occasionally, I also get a driver power state failure BSOD instead of the screen freezing up (not sure what this means). Laptop runs fine in safe mode and have been attempting to determine which service/application/hardware is causing the problem using msconfig, but to no avail. Please help!
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Samsung Series 5 Ultra
OS
Windows 7 Home Premium 64bit
CPU
Intel core i5-3317U 1.7GHz
Motherboard
Intel series 7 Chipset
Memory
6GB
Graphics Card(s)
Intel HD Graphics 4000
Hard Drives
Hitachi HTS545050A7E380
SanDisk SSD i100 24GB
Antivirus
AVG
Browser
Chrome
Welcome to Seven Forums :) .

Several critical files are missing from the zip you uploaded, please rerun the SFDT until it completes
generating & collecting all the files.
MSINFO32 is empty due to the WMI service not being active.
Please confirm you have these services running and active:
Security Center, IP Helper, Windows Management Instrumentation.
:orb:> Services.msc > hit enter.
View attachment 286395

From I could gather with what was uploaded, several courses of action is needed for now:

Code: 
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800af9e060, Physical Device Object of the stack
Arg3: fffff80004c2e748, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8005b37010, The blocked IRP
Code: 
>[ 16, 2]   0 e1 fffffa800af9e060 00000000 00000000-00000000    [COLOR=Red][U][B]pending[/B][/U][/COLOR]
           \Driver\usbhub
            Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0 e1 fffffa80098a2e10 00000000 00000000-00000000    [COLOR=Red][U][B]pending[/B][/U][/COLOR]
          Unable to load image \SystemRoot\system32\DRIVERS\iBtFltCoex.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iBtFltCoex.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR=Blue][U][B]iBtFltCoex.sys[/B][/U][/COLOR]
 \Driver\ibtfltcoex
            Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0 e1 fffffa800c985cf0 00000000 fffff880079693d0-00000000 Success Error Cancel pending
          Unable to load image \SystemRoot\system32\DRIVERS\btmhsf.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [COLOR=Blue][U][B]btmhsf.sys[/B][/U][/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for btmhsf.sys
 \Driver\btmhsf    bthport!DevicePowerUpComplete
            Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0 e1 fffffa800ae33ac0 00000000 00000000-00000000    [COLOR=Red][U][B]pending[/B][/U][/COLOR]
           \Driver\[COLOR=Blue][U][B]BTHUSB[/B][/U][/COLOR]
Code: 
BaseBoardManufacturer = SAMSUNG ELECTRONICS CO., LTD.
BaseBoardProduct = [U][B]530U3C/530U4C[/B][/U] [COLOR=Blue][U][B]<?[/B][/U][/COLOR]
Which one is it?


Code: 
0: kd> lmvm [COLOR=Blue][U][B]btmhsf[/B][/U][/COLOR]
start             end                 module name
fffff880`02890000 fffff880`0294b000   btmhsf   T (no symbols)           
    Loaded symbol image file: btmhsf.sys
    Image path: \SystemRoot\system32\DRIVERS\btmhsf.sys
    Image name: btmhsf.sys
    Timestamp:        [COLOR=Red][U][B]Wed Nov 30 09:10:31 2011[/B][/U][/COLOR] (4ED5D6E7)
Code: 
lmvm [COLOR=Blue][U][B]iBtFltCoex[/B][/U][/COLOR]
start             end                 module name
fffff880`07934000 fffff880`07949000   iBtFltCoex T (no symbols)           
    Loaded symbol image file: iBtFltCoex.sys
    Image path: \SystemRoot\system32\DRIVERS\iBtFltCoex.sys
    Image name: iBtFltCoex.sys
    Timestamp:        [COLOR=Red][U][B]Tue Feb 14 22:38:54 2012[/B][/U][/COLOR] (4F3AC65E)
Update the Bluetooth drivers from your OEM webpage.



Code: 
>[ 16, 2]   0 e0 fffffa800cee1060 00000000 fffff88004c3dfd4-fffffa800b138bc0 Success Error Cancel 
           \Driver\usbccgp    ks!CKsDevice::CompleteDevicePowerIrp
            Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0  1 fffffa800b138040 00000000 00000000-00000000    pending
           \Driver\[COLOR=Red][U][B]usbvideo[/B][/U][/COLOR]
            Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0 e1 fffffa800b138570 00000000 00000000-00000000    pending
           \Driver\[COLOR=Red][U][B]ksthunk[/B][/U][/COLOR]
Please check for file integrity:



This is important!
Did you try to liveKD into the system, or did you knowingly initiated the earliest crashes?
Code: 
BugCheck [U][B]DEADDEAD[/B][/U], {f00004b, 125025b, 12a60000, 0}
Code: 
lmvm NETwNs64
start             end                 module name
fffff880`036b6000 fffff880`041ec000   NETwNs64 T (no symbols)           
    Loaded symbol image file: NETwNs64.sys
    Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys
    Image name: NETwNs64.sys
    Timestamp:        [COLOR=Red][U][B]Fri Dec 02 08:50:55 2011[/B][/U][/COLOR] (4ED8754F)
Update this driver as well.



Another reason I need the rest of the files:

Code: 
Event[34987]:
  Log Name: System
  Source: iaStor
  Date: 2013-09-08T15:09:38.532
  Event ID: 5
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Alex-laptop
  Description: 
A parity error was detected on \Device\Ide\iaStor0.

Event[34988]:
  Log Name: System
  Source: iaStor
  Date: 2013-09-08T15:09:39.562
  Event ID: 9
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Alex-laptop
  Description: 
The device, \Device\Ide\iaStor0, did not respond within the timeout period.
Code: 
Event[21456]:
  Log Name: System
  Source: Disk
  Date: 2013-08-26T19:30:58.996
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Alex-laptop
  Description: 
An error was detected on device \Device\[COLOR=Red][U][B]Harddisk1\DR1[/B][/U][/COLOR] during a paging operation.

Event[5159]:
  Log Name: System
  Source: Disk
  Date: 2013-05-31T01:32:29.445
  Event ID: 51
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Alex-laptop
  Description: 
An error was detected on device \Device\[COLOR=Red][U][B]Harddisk2\DR3[/B][/U][/COLOR] during a paging operation.
Code: 
Event[34881]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2013-09-08T15:02:34.559
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Alex-laptop
  Description: 
ACPI thermal zone ACPI\ThermalZone\TZ00 has been enumerated.             
_PSV = 0K             
_TC1 = 0             
_TC2 = 0             
_TSP = 0ms             
_AC0 = 360K             
_AC1 = 328K             
_AC2 = 273K             
_AC3 = 273K             
_AC4 = 273K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_[COLOR=Red][U][B]CRT = 379K  [/B][/U][/COLOR]           
_HOT = 0K             
_PSL - see event data.

Event[34882]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2013-09-08T15:02:34.559
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Alex-laptop
  Description: 
ACPI thermal zone ACPI\ThermalZone\TZ01 has been enumerated.             
_PSV = 368K             
_TC1 = 1             
_TC2 = 5             
_TSP = 1000ms             
_AC0 = 0K             
_AC1 = 0K             
_AC2 = 0K             
_AC3 = 0K             
_AC4 = 0K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_[COLOR=Red][U][B]CRT = 379K   [/B][/U][/COLOR]          
_HOT = 0K             
_PSL - see event data.
 

My Computer

Computer type
PC/Desktop
OS
Windows 10
CPU
Intel Core i5 3570K
Motherboard
Asus P8Z77V-PRO
Memory
16GB 1600Mhz G.Skill
Graphics Card(s)
Gigabyte GTX 970 G1-Gaming
PSU
Seasonic 1000W Platinum
Case
Fractal Design Define R4
Cooling
Noctua NH-D14
Hi,

Thanks for your quick reply. I decided to send to Samsung as the laptop was still in warranty and I couldn't see how it would be a software issue. Sure enough there was a fault with the motherboard, which they are replacing.

Cheers
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Samsung Series 5 Ultra
OS
Windows 7 Home Premium 64bit
CPU
Intel core i5-3317U 1.7GHz
Motherboard
Intel series 7 Chipset
Memory
6GB
Graphics Card(s)
Intel HD Graphics 4000
Hard Drives
Hitachi HTS545050A7E380
SanDisk SSD i100 24GB
Antivirus
AVG
Browser
Chrome
Good luck and enjoy your stay :) .
 

My Computer

Computer type
PC/Desktop
OS
Windows 10
CPU
Intel Core i5 3570K
Motherboard
Asus P8Z77V-PRO
Memory
16GB 1600Mhz G.Skill
Graphics Card(s)
Gigabyte GTX 970 G1-Gaming
PSU
Seasonic 1000W Platinum
Case
Fractal Design Define R4
Cooling
Noctua NH-D14
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