Solved Random BSOD error 0x00000001 APC_Index_Mismatch

[Steve]

I have a BSOD. It occurs for the most part when the computer is not being actively used. Random timing. Says it is APC_Index_Mismatch.

I tried driver verification and was pointed at iastor.sys during boot sequence before windows if loaded; Drive_IRQL_Not_ less_or_equal, Stop 0x000000D1; Updated Intel drivers and it changed to IASTORA.sys .

Dual boot system
HDD and SSD both have same problem; SSD is clone of HDD and is default boot.

Thanks for the help,
Steve

 

[Arc]

Hello Steve.

[COLOR=Red]fffff880`0eed7398  fffff880`01392db0*** WARNING: Unable to verify timestamp for SYMEFA64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEFA64.SYS[/COLOR]
 SYMEFA64+0xabdb0
fffff880`0eed73a0  fffff8a0`1fd98300
fffff880`0eed73a8  fffffa80`0e150b50
fffff880`0eed73b0  00000000`00000001
fffff880`0eed73b8  00000000`00000000
fffff880`0eed73c0  fffff880`03b64180
fffff880`0eed73c8  00000000`00000000
fffff880`0eed73d0  fffff880`01392db0 [COLOR=Red]SYMEFA64+0xabdb0[/COLOR]
fffff880`0eed73d8  00000000`00000000
fffff880`0eed73e0  00000000`00000000
fffff880`0eed73e8  fffff880`00000003
fffff880`0eed73f0  fffff880`0eed7ca0 <[B][COLOR=Blue]Unloaded_EX64.SYS>+0xb6ca0[/COLOR][/B]
fffff880`0eed73f8  fffff880`00040001
fffff880`0eed7400  00000000`0000000b
[COLOR=Red]fffff880`0eed7408  fffff880`012d5c00*** WARNING: Unable to verify timestamp for SYMDS64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMDS64.SYS[/COLOR]
 SYMDS64+0x6cc00
fffff880`0eed7410  fffff880`01392db0 [COLOR=Red]SYMEFA64+0xabdb0[/COLOR]
fffff880`0eed7418  fffff880`012d9473 [COLOR=Red]SYMDS64+0x70473[/COLOR]
fffff880`0eed7420  fffff880`0eed8000 <[COLOR=Blue][B]Unloaded_EX64.SYS>+0xb7000[/B][/COLOR]
fffff880`0eed7428  fffff880`0eecf000 <[COLOR=Blue][B]Unloaded_EX64.SYS>+0xae000[/B][/COLOR]
fffff880`0eed7430  00000003`00000002
fffff880`0eed7438  fffffa80`0c82f000
fffff880`0eed7440  fffffa80`00000000
fffff880`0eed7448  fffff880`013cca04 [COLOR=Red]SYMEFA64+0xe5a04[/COLOR]
fffff880`0eed7450  00000000`c0000158
fffff880`0eed7458  fffff880`013b5790 [COLOR=Red]SYMEFA64+0xce790[/COLOR]
fffff880`0eed7460  fffff880`013b5790 [COLOR=Red]SYMEFA64+0xce790[/COLOR]
fffff880`0eed7468  fffffa80`073170c8
fffff880`0eed7470  fffffa80`073170c8

Descriptions here:
Driver Reference Table - SYMEFA64.SYS
Driver Reference Table - EX64.SYS

From another crash dump:

fffff880`1fc50408  fffff880`0131bc00[COLOR=Red]Unable to load image \SystemRoot\system32\drivers\NISx64\1402000.013\SYMDS64.SYS, Win32 error 0n2[/COLOR]
*** [COLOR=Red]WARNING: Unable to verify timestamp for SYMDS64.SYS[/COLOR]
*** [COLOR=Red]ERROR: Module load completed but symbols could not be loaded for SYMDS64.SYS
 SYMDS64+0x6cc00[/COLOR]
fffff880`1fc50410  fffff880`018e8db0 [COLOR=Blue]SYMEFA64+0xabdb0[/COLOR]
fffff880`1fc50418  fffff880`0131f473 [COLOR=Red]SYMDS64+0x70473[/COLOR]

Description here:
Driver Reference Table - SYMDS64.SYS

Uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download, install and update those, and then run full system scans with both of them, one by one.

Let us know the results.

 

[Steve]

Went to use the removal tool to remove Norton and the were some references to Norton Utilities 14 in the registry that prevented it from running. USed Norton support to remove all. They re-installed Norton Internet Security and I am running the system to see if the BSOD re-occurs. Still an open ticket. Will update here when I get more info.

 

[Steve]

still running without any more BSOD after Norton removal tool and a re-install of Norton Internet security. Thanks, If I get a re-occurance I will post back.

 

[Arc]

Good news that its working good for you