Solved Random BSOD error 0x0000003B ntoskrnl.exe

[Anima]

Hello

I am having random BSOD issues, just recently i download blue screen view
and at the top of the list it has ntoskrnl.exe that seemed to be causing the issue.

I will upload the minidump file if that makes things easier, besides that i don't know much else to report on, help is appreciated.

Thanks

 

[koolkat77]

Yes it does make things easier, go ahead and post it
http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[Anima]

it keeps saying the file is invalid , what am i doing wrong

 

[koolkat77]

Which file?

 

[Anima]

The dump file i am trying to upload

 

[Arc]

Let us know what you have done.

First, have you clicked the "Grab All" button?
If so, have you got a folder saved on your desktop?
If so, have you zipped it?

Upload the zip, following the instructions: http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[Anima]

Ah there we go , it seems i was zipping in the wrong format.

 

[Arc]

Well, you are having a BugCheck 3B.

........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

[COLOR=Red][B]BugCheck 3B[/B][/COLOR], {c0000005, fffff800033f79bc, fffff8801238c570, 0}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
[COLOR=Red][B]Probably caused by : Pool_Corruption[/B][/COLOR] ( nt!ExDeferredFreePool+100 )

Followup: Pool_corruption
---------

The probable causes of Stop 3B are System service, Device driver, graphics driver, memory.

So, in this situation, we are suggesting you to enable Driver Verifier.
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Then report us back, with the crash dumps, if there are any.

One more thing, Please upload your msinfo32.nfo file. To get this:

• Click on the Start
  
• Type msinfo32 into the Search programs and files box
• When it opens, go to File, Save
• Save as msinfo32.nfo and save in a place you will remember
• Let it finish the process of gathering and saving the system info
• Right click the .nfo file, click send to compressed (zipped) folder
• Upload the .zip file here.

(instruction by koolkat77)

 

[Anima]

Urgent!

Hey mate, i enabled the driver verifier and right after the restart i received another blue screen and now i can't get into my computer at all! :shock:

I'm on a laptop at the moment. Is something like this common, a warning may have been nice.

The BSOD happens as windows is loading with the logo etc.

It comes up as 0x000000c9.

Please help, thanks.

 

[Arc]

It is DRIVER_VERIFIER_IOMANAGER_VIOLATION, Stop 0xC9.

Caused solely by driver verifier.

Boot into safe mode, and disable Driver Verifier.

Then boot normally, collect the dump, and upload that for us.

 

[Anthony]

Can we have the other files Please?

 

[Anima]

Sorry for freaking out earlier, i just realized what was going on

Here are the 2 files.

 

[Arc]

Anima, have you got rid of driver verifier ?

 

[Anthony]

Needs Updating:
BIOS: Version 0402 8/13/2010 ASUS - Motherboards- ASUS Rampage III Formula
Realtek High Definition Audio: Realtek
Marvell 91xx SATA 6G Controller: Marvell drivers
Renesas Electronics USB 3.0 Host Controller: RENESAS/NEC Drivers & Firmwares

Uninstall / Install Programs:
Uninstall: DAEMON Tools Lite (known to crash Windows)
Uninstall kaspersky and install Microsoft Security Essentials - Free Antivirus for Windows

Test and report back!!

Thanks

 

[Anima]

Rid of? i disabled it if thats what you mean.

 

[Anima]

i will try those out and report back, thanks mate!

 

[Anima]

Sorry to be a bother but would you be able to specify which one i need to download,
the station-drivers website looks especially confusing.

Just so i don't end up installing the wrong thing and creating more problems.

Thanks

 

[Anthony]

Marvell= bottom box top one: Drivers Version 1.2.0.1027 + MRU Version 4.1.0.2013 Xp/Vista/7/8 New

USB 3.0 Host Controller= top box first one

Don't worry if its not the right one it will not install, You want the drivers not the firmwares

 

[Anima]

Okay, i did everything except for the BIOS update because it comes as a ROM file and i have no idea what to do with that, i researched a little and the process sounded risky.

What shall i do now?

Also what should i use as a replacement for Daemon Tools?

 

[Arc]

Okay, i did everything except for the BIOS update because it comes as a ROM file and i have no idea what to do with that, i researched a little and the process sounded risky.

What shall i do now?

Also what should i use as a replacement for Daemon Tools?

OK, you may leave the BIOS at it is for now.

Is there any more crashes after following Anthony's instruction? If yes, upload those crash dumps. If no, observe how the system is working.

As a replacement of DaemonTools, use MagicDisc. It does not use stpd.sys.