Random BSOD, error 0x109

G

GreyGhost

New member
Local time
1:34 AM
Messages
4
Just got a new laptop about a month ago and ive been getting random BSOD quite frequently. At first it appeared I solved the problem by using driver verifier to find that a driver by daemon tools was causing the problem. But just recently they have started up again and I don't know whats the problem is.

I have run memtestx86 to test for bad ram but its come back fine.

My laptop is an Acer Aspier 5755G with an Intel Core i5 second gen processor and 4GB of DDR3 ram. Im running Windows Home Premium 64bit which was already installed on it at purchase.

Ive included the .zip file containing whats needed to analyze the BSOD mini dump files, as asked by that "How to post BSOD thread".

Thanks in advance for any help at all.
 

My Computer

OS
Windows 7 Home Premium 64bit
Hi -

There were 2 dump files in the attached zip file, but WERCON shows 24 BSODs -- that began within ~36 hours after the initial boot-up on 7 Aug -
Code: 
[FONT=lucida console]Original Install Date:     7/08/2011, 9:29:32 a.m.[/FONT]

Code: 
[FONT=lucida console]08/10/2011 2:47 a.m.  WER   Fault bucket , type 0
Event Name: [COLOR=red]BlueScreen[/COLOR]
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\100811-21933-01.dmp
C:\Users\Jordan\AppData\Local\Temp\  WER  -50123-0.sysdata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\  WER  \ReportArchive\Kernel_0_0_cab_0ced07ec

Analysis symbol: 
Rechecking for solution: 0
Report Id: 100811-21933-01
Report Status: 2[/FONT]
[FONT=lucida console]05/10/2011 3:12 a.m.  WER   Fault bucket , type 0
Event Name: [COLOR=red]BlueScreen[/COLOR]
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\100511-40139-01.dmp
C:\Users\Jordan\AppData\Local\Temp\  WER  -44288-0.sysdata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\  WER  \ReportArchive\Kernel_0_0_cab_0d26a2c3

Analysis symbol: 
Rechecking for solution: 0
Report Id: 100511-40139-01
Report Status: 0[/FONT]
[FONT=lucida console]01/10/2011 12:49 a.m  WER   Fault bucket , type 0
Event Name: [COLOR=red]BlueScreen[/COLOR]
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\100111-18798-01.dmp
C:\Users\Jordan\AppData\Local\Temp\  WER  -38001-0.sysdata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\  WER  \ReportArchive\Kernel_0_0_cab_0ca8cdf8

Analysis symbol: 
Rechecking for solution: 0
Report Id: 100111-18798-01
Report Status: 2[/FONT]
[FONT=lucida console]29/09/2011 3:12 a.m.  WER   Fault bucket , type 0
Event Name: [COLOR=red]BlueScreen[/COLOR]
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\092911-24070-01.dmp
C:\Users\Jordan\AppData\Local\Temp\  WER  -49155-0.sysdata.xml
C:\Users\Jordan\AppData\Local\Temp\  WER  384E.tmp.  WER  InternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\  WER  \ReportQueue\Kernel_0_0_cab_0c9d388c

Analysis symbol: 
Rechecking for solution: 0
Report Id: 092911-24070-01
Report Status: 6[/FONT]
[FONT=lucida console]29/09/2011 3:20 a.m.  WER   Fault bucket , type 0
Event Name: [COLOR=red]BlueScreen[/COLOR]
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\092911-14008-01.dmp
C:\Users\Jordan\AppData\Local\Temp\  WER  -40170-0.sysdata.xml

These files may be available here:
C:\Users\Jordan\AppData\Local\Microsoft\Windows\  WER  \ReportArchive\Kernel_0_0_cab_0488c551

Analysis symbol: 
Rechecking for solution: 0
Report Id: 092911-14008-01
Report Status: 2[/FONT]
[FONT=lucida console]28/09/2011 8:46 p.m.  WER   Fault bucket , type 0
Event Name: [COLOR=red]BlueScreen[/COLOR]
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\092911-19422-01.dmp
C:\Users\Jordan\AppData\Local\Temp\  WER  -45817-0.sysdata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\  WER  \ReportArchive\Kernel_0_0_cab_0cc191d3

Analysis symbol: 
Rechecking for solution: 0
Report Id: 092911-19422-01
Report Status: 2[/FONT]
[FONT=lucida console]06/09/2011 10:04 p.m  WER   Fault bucket , type 0
Event Name: [COLOR=red]BlueScreen[/COLOR]
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\090711-24133-01.dmp
C:\Users\Jordan\AppData\Local\Temp\  WER  -40123-0.sysdata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\  WER  \ReportArchive\Kernel_0_0_cab_0d3544eb

Analysis symbol: 
Rechecking for solution: 0
Report Id: 090711-24133-01
Report Status: 0[/FONT]
[FONT=lucida console]02/09/2011 8:56 a.m.  WER   Fault bucket , type 0
Event Name: [COLOR=red]BlueScreen[/COLOR]
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\090211-18002-01.dmp
C:\Users\Jordan\AppData\Local\Temp\  WER  -44257-0.sysdata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\  WER  \ReportArchive\Kernel_0_0_cab_0d2d0ebf

Analysis symbol: 
Rechecking for solution: 0
Report Id: 090211-18002-01
Report Status: 2[/FONT]
[FONT=lucida console]01/09/2011 1:01 a.m.  WER   Fault bucket , type 0
Event Name: [COLOR=red]BlueScreen[/COLOR]
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\090111-24242-01.dmp
C:\Users\Jordan\AppData\Local\Temp\  WER  -48017-0.sysdata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\  WER  \ReportArchive\Kernel_0_0_cab_0d6dca8e

Analysis symbol: 
Rechecking for solution: 0
Report Id: 090111-24242-01
Report Status: 0[/FONT]
[FONT=lucida console]01/09/2011 3:42 a.m.  WER   Fault bucket , type 0
Event Name: [COLOR=red]BlueScreen[/COLOR]
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\090111-19281-01.dmp
C:\Users\Jordan\AppData\Local\Temp\  WER  -34351-0.sysdata.xml

These files may be available here:
C:\Users\Jordan\AppData\Local\Microsoft\Windows\  WER  \ReportArchive\Kernel_0_0_cab_01cccc43

Analysis symbol: 
Rechecking for solution: 0
Report Id: 090111-19281-01
Report Status: 2[/FONT]
[FONT=lucida console]01/09/2011 2:43 a.m.  WER   Fault bucket , type 0
Event Name: [COLOR=red]BlueScreen[/COLOR]
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\090111-31418-01.dmp
C:\Users\Jordan\AppData\Local\Temp\  WER  -36707-0.sysdata.xml

These files may be available here:
C:\Users\Jordan\AppData\Local\Microsoft\Windows\  WER  \ReportArchive\Kernel_0_0_cab_041cc3cb

Analysis symbol: 
Rechecking for solution: 0
Report Id: 090111-31418-01
Report Status: 2[/FONT]
[FONT=lucida console]24/08/2011 4:42 a.m.  WER   Fault bucket , type 0
Event Name: [COLOR=red]BlueScreen[/COLOR]
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\082411-13603-01.dmp
C:\Users\Jordan\AppData\Local\Temp\  WER  -25677-0.sysdata.xml

These files may be available here:
C:\Users\Jordan\AppData\Local\Microsoft\Windows\  WER  \ReportArchive\Kernel_0_0_cab_04370a6b

Analysis symbol: 
Rechecking for solution: 0
Report Id: 082411-13603-01
Report Status: 2[/FONT]
[FONT=lucida console]23/08/2011 10:06 p.m  WER   Fault bucket , type 0
Event Name: [COLOR=red]BlueScreen[/COLOR]
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\082411-19281-01.dmp
C:\Users\Jordan\AppData\Local\Temp\  WER  -44990-0.sysdata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\  WER  \ReportArchive\Kernel_0_0_cab_0d1547b9

Analysis symbol: 
Rechecking for solution: 0
Report Id: 082411-19281-01
Report Status: 0[/FONT]
[FONT=lucida console]21/08/2011 8:43 p.m.  WER   Fault bucket , type 0
Event Name: [COLOR=red]BlueScreen[/COLOR]
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\082211-22791-01.dmp
C:\Users\Jordan\AppData\Local\Temp\  WER  -50965-0.sysdata.xml
C:\Users\Jordan\AppData\Local\Temp\  WER  5B0A.tmp.  WER  InternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\  WER  \ReportQueue\Kernel_0_0_cab_0ca15bf4

Analysis symbol: 
Rechecking for solution: 0
Report Id: 082211-22791-01
Report Status: 4[/FONT]
[FONT=lucida console]20/08/2011 11:36 p.m  WER   Fault bucket , type 0
Event Name: [COLOR=red]BlueScreen[/COLOR]
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\080811-21169-01.dmp
C:\Users\Jordan\AppData\Local\Temp\  WER  -43961-0.sysdata.xml
C:\Users\Jordan\AppData\Local\Temp\  WER  89E7.tmp.  WER  InternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\  WER  \ReportQueue\Kernel_0_0_cab_0afd8a06

Analysis symbol: 
Rechecking for solution: 0
Report Id: 080811-21169-01
Report Status: 0[/FONT]
[FONT=lucida console]20/08/2011 11:36 p.m  WER   Fault bucket , type 0
Event Name: [COLOR=red]BlueScreen[/COLOR]
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\081811-25584-01.dmp
C:\Users\Jordan\AppData\Local\Temp\  WER  -55661-0.sysdata.xml
C:\Users\Jordan\AppData\Local\Temp\  WER  582D.tmp.  WER  InternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\  WER  \ReportQueue\Kernel_0_0_cab_0d0e58f8

Analysis symbol: 
Rechecking for solution: 0
Report Id: 081811-25584-01
Report Status: 0[/FONT]
[FONT=lucida console]19/08/2011 10:56 a.m  WER   Fault bucket X64_0x109, type 0
Event Name: [COLOR=red]BlueScreen[/COLOR]
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\081911-19734-01.dmp
C:\Users\Jordan\AppData\Local\Temp\  WER  -47081-0.sysdata.xml
C:\Users\Jordan\AppData\Local\Temp\  WER  1E97.tmp.  WER  InternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\  WER  \ReportArchive\Kernel_0_0_cab_0cf53d8c

Analysis symbol: X64_0x109
Rechecking for solution: 0
Report Id: 081911-19734-01
Report Status: 0[/FONT]
[FONT=lucida console]19/08/2011 8:40 a.m.  WER   Fault bucket X64_0x109, type 0
Event Name: [COLOR=red]BlueScreen[/COLOR]
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\081911-30700-01.dmp
C:\Users\Jordan\AppData\Local\Temp\  WER  -54163-0.sysdata.xml
C:\Users\Jordan\AppData\Local\Temp\  WER  6E4C.tmp.  WER  InternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\  WER  \ReportArchive\Kernel_0_0_cab_0c65a275

Analysis symbol: X64_0x109
Rechecking for solution: 0
Report Id: 081911-30700-01
Report Status: 0[/FONT]
[FONT=lucida console]18/08/2011 9:04 a.m.  WER   Fault bucket , type 0
Event Name: [COLOR=red]BlueScreen[/COLOR]
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\081811-25584-01.dmp
C:\Users\Jordan\AppData\Local\Temp\  WER  -55661-0.sysdata.xml
C:\Users\Jordan\AppData\Local\Temp\  WER  582D.tmp.  WER  InternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\  WER  \ReportQueue\Kernel_0_0_cab_0d0e58f8

Analysis symbol: 
Rechecking for solution: 0
Report Id: 081811-25584-01
Report Status: 6[/FONT]
[FONT=lucida console]15/08/2011 3:41 a.m.  WER   Fault bucket , type 0
Event Name: [COLOR=red]BlueScreen[/COLOR]
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\081511-22042-01.dmp
C:\Users\Jordan\AppData\Local\Temp\  WER  -451950-0.sysdata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\  WER  \ReportArchive\Kernel_0_0_cab_07185dd8

Analysis symbol: 
Rechecking for solution: 0
Report Id: 081511-22042-01
Report Status: 0[/FONT]
[FONT=lucida console]12/08/2011 10:58 p.m  WER   Fault bucket X64_0x109, type 0
Event Name: [COLOR=red]BlueScreen[/COLOR]
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\081311-18439-01.dmp
C:\Users\Jordan\AppData\Local\Temp\  WER  -54038-0.sysdata.xml
C:\Users\Jordan\AppData\Local\Temp\  WER  227D.tmp.  WER  InternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\  WER  \ReportArchive\Kernel_0_0_cab_0cf9386e

Analysis symbol: X64_0x109
Rechecking for solution: 0
Report Id: 081311-18439-01
Report Status: 0[/FONT]
[FONT=lucida console]12/08/2011 11:59 a.m  WER   Fault bucket X64_0x109, type 0
Event Name: [COLOR=red]BlueScreen[/COLOR]
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\081211-22292-01.dmp
C:\Users\Jordan\AppData\Local\Temp\  WER  -48173-0.sysdata.xml
C:\Users\Jordan\AppData\Local\Temp\  WER  C7A2.tmp.  WER  InternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\  WER  \ReportArchive\Kernel_0_0_cab_0de4df27

Analysis symbol: X64_0x109
Rechecking for solution: 0
Report Id: 081211-22292-01
Report Status: 0[/FONT]
[FONT=lucida console]10/08/2011 12:02 a.m  WER   Fault bucket X64_0x109, type 0
Event Name: [COLOR=red]BlueScreen[/COLOR]
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\081011-17862-01.dmp
C:\Users\Jordan\AppData\Local\Temp\  WER  -49093-0.sysdata.xml
C:\Users\Jordan\AppData\Local\Temp\  WER  FE3B.tmp.  WER  InternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\  WER  \ReportArchive\Kernel_0_0_cab_0d2114d7

Analysis symbol: X64_0x109
Rechecking for solution: 0
Report Id: 081011-17862-01
Report Status: 0[/FONT]
[FONT=lucida console]08/08/2011 12:09 a.m  WER   Fault bucket , type 0
Event Name: [COLOR=red]BlueScreen[/COLOR]
Response: Not available
Cab Id: 0

Problem signature:
P1: 
P2: 
P3: 
P4: 
P5: 
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Windows\Minidump\080811-21169-01.dmp
C:\Users\Jordan\AppData\Local\Temp\  WER  -43961-0.sysdata.xml
C:\Users\Jordan\AppData\Local\Temp\  WER  89E7.tmp.  WER  InternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\  WER  \ReportQueue\Kernel_0_0_cab_0afd8a06

Analysis symbol: 
Rechecking for solution: 0
Report Id: 080811-21169-01
Report Status: 6[/FONT]


Just curious, please - are there other dump files? c:\windows\minidump

The 2 dumps had no markings to indicate they were VERIFIER_ENABLED.

Bugcheck = 0x109 = kernel corruption. Something has modified kernel code. Only Windows Updates are permitted to do so. At least 5 other BSODs from early-mid August had 0x109 bugchecks as well.

Often its failing RAM or other underlying hardware problem affecting RAMs ability to properly hold kernel code. I see you did run memtest86+. On the software side - a rogue driver, but Driver Verifier should have picked that up by now.

You mentioned Daemon Tools causing earlier problems. Now I see Daemon is gone, but replaced by Elby. I would suggest ditching it for now and see if BSODs cease.

You can also try Driver Verifier again - let it run 36 hours minimum - http://www.sysnative.com/0x1/Driver_Verifier.htm

However, in all honesty, you have a 1 month old system that had problems from day one. I highly suggest that you return it and demand another in its place. If this does turn out to be hardware failure, you will be absolutely miserable and frustrated while dealing with customer service/ system support in the months to come.


It is of course is your call.


Windbg Logs - http://sysnative.com/bsod2011/jcgriff2/_99-dbug...html


Regards. . .

jcgriff2


`


BSOD SUMMARY
Code: 
[FONT=lucida console]Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\100811-21933-01.dmp][/FONT]
[FONT=lucida console]Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506[/FONT]
[FONT=lucida console]Debug session time: Fri Oct  7 22:45:34.433 2011 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 3:36:03.479[/FONT]
[FONT=lucida console]Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x109[/FONT]
[FONT=lucida console]DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT[/FONT]
[FONT=lucida console]PROCESS_NAME:  System[/FONT]
[FONT=lucida console]Bugcheck code 00000109[/FONT]
[FONT=lucida console]Arguments a3a039d8`9be1b70e b3b7465e`ee5e8664 fffff800`033ffb80 00000000`00000001[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
[FONT=lucida console]Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\100511-40139-01.dmp][/FONT]
[FONT=lucida console]Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506[/FONT]
[FONT=lucida console]Debug session time: Tue Oct  4 23:08:26.353 2011 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 0:04:18.399[/FONT]
[FONT=lucida console]Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x109[/FONT]
[FONT=lucida console]DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT[/FONT]
[FONT=lucida console]PROCESS_NAME:  System[/FONT]
[FONT=lucida console]Bugcheck code 00000109[/FONT]
[FONT=lucida console]Arguments a3a039d8`95fc94f6 b3b7465e`e879645c fffff800`0310fde0 00000000`00000001[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
 
 
[FONT=lucida console]by [COLOR=navy]jcgriff2     [/COLOR][/FONT]
 
[FONT=lucida console][COLOR=navy] J. C. Griffith, Microsoft MVP[/COLOR]   [/FONT]
 
[FONT=lucida console]   [URL="https://mvp.support.microsoft.com/profile/Griffith"][COLOR=#000055][U]https://mvp.support.microsoft.com/profile/Griffith[/U][/COLOR][/URL]   [/FONT]
 
 
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My Computer

OS
Windows 7 - Vista
Thank you very much for that detailed reply, I appreciate the time you have taken to help me out.

Yes there were more mini dump files in c:\windows\minidump folder, however they are cleared ever so often when tuneup does system maintenance.

And yea I have had these BSODs since I got it suggesting theres some major problem with it to begin with. I think ill take your advice and return it to be replaced with another. I have a 2 year warranty on it so I have nothing to lose.
 

My Computer

OS
Windows 7 Home Premium 64bit
That's fine. Please remember to uninstall Elby 1st - and any other similar virtual devices.

Regards. . .

jcgriff2

`
 

My Computer

OS
Windows 7 - Vista
Hey jcgriff2

I took my laptop in to where I purchased it today, hoping to exchange it for a new one. Unfortunately at this stage I cant do that. Under Acers rules I can only do that in the first 2 weeks of purchase.

Instead I was told to ring Acer customer support and see if they can help me, I was told to reset the computer to factory settings and see if it BSOD'd again. If it does im to ring back and take it from there.

By the looks of it im probably gonna have to send it away to them to be fixed, and if it cant be fixed it will be replaced with a new one.

Hassle :/
 

My Computer

OS
Windows 7 Home Premium 64bit
Sorry to hear they won't give you a new system.

I would suggest that when dealing with customer service that you send them a link to this thread. They can't deny the problems began immediately after 1st boot.

Regards. . .

jcgriff2

`
 

My Computer

OS
Windows 7 - Vista
Thank you I will. Ill be including a copy of this thread with my latpop when I send it away today.
 

My Computer

OS
Windows 7 Home Premium 64bit
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