Solved Random BSOD error (no specification as to why)

[oaisaacs]

Hi there, I recently bought a Dell Inspiron and it suddenly crashes (BSOD). I have no idea why, uploaded are the dump files and various other material using the SF Diag Tool v4. I used Windows Diagnostics also but still didn't know what the problem was.

Thank you for your time.

 

[Arc]

Welcome aboard, oaisaacs

There is a bugcheckD1 caused by NETIO.sys.

I would suggest you to upgrade Realtek PCIe EF family controller at Realtek and Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card at Downloads | Broadcom.

let us know what happened

 

[oaisaacs]

Thanks you for the warm welcome

I downloaded the drivers for the realtek hardware, but I can't seem to locate the updated drivers for the dell minicard, where should I be looking sorry?

 

[oaisaacs]

and i crashed again

 

[Arc]

and i crashed again

oaisaacs, I would request you to enable driver verifier, and after enabling driver verifier, you post the first ever dump for us.

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

 

[oaisaacs]

ok will do. by dump, you mean the blue screen error code?

EDIT: sorry, you mean the dump file, no problem. the verifier is running now and as soon as I can i'll post the dump file

 

[oaisaacs]

the verifier checked all the drivers except the microsoft ones. no blue screen. I'm super confused now. If i crash again ill report it.

 

[Arc]

the verifier checked all the drivers except the microsoft ones. no blue screen. I'm super confused now. If i crash again ill report it.

That is what is required It will point out the particular third party driver responsible behind those crashes.

 

[oaisaacs]

I thought it had checked all the drivers, so i turned the program off because it didnt crash. Later on after that i did get a blue screen watching a video, here's the dump.

 

[Arc]

It indicated the same as the previous.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {28, 2, 0, fffff8800170fb2d}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : NETIO.SYS ( NETIO!RtlCopyBufferToMdl+1d )

Followup: MachineOwner
---------

As NETIO.sys is available via windows update, I suggested to upgrade the third party network drivers, and suggested to driver verifier to monitor the third party drivers.

As it is crashing, you get driver verifier activated and repeat the functions those are causing BSODs.

 

[oaisaacs]

I see. I downloaded the drivers for the realtek hardware, but i couldn't find the drivers for broadcom on their site that you linked, so I asked for a little more direction.

Plus, when I run the verifier it slows my computer down, but i'll try it all again and report back when I have something

 

[Arc]

For that specific driver, you may try to upgrade the software.

 

[oaisaacs]

how can i tell what driver is causing the slowdown?

 

[Arc]

how can i tell what driver is causing the slowdown?

For your case, it is the network driver.

 

[oaisaacs]

bsod have stopped. thank's for your help

 

[Arc]

Good news
You are most welcome!