Random BSOD, Error: SYSTEM_SERVICE_EXCEPTION

[Kalexander72]

Hi everyone,

Only has this PC for a few months and i have been plagued with Random BSOD's or crashes, I have spent hours on google looking for a solution but i still have not managed fix it, so i really hope you guys can help.

I have been using Who Crashed and this is the most common error -

[FONT=Segoe UI, Arial]On Thu 10/04/2014 20:39:00 GMT your computer crashed
crash dump file: C:\Windows\Minidump\041014-20826-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]nvlddmkm.sys[/FONT] (nvlddmkm+0x28364E)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88004A8864E, 0xFFFFF88006BCE560, 0x0)
Error: [FONT=Segoe UI, Arial]SYSTEM_SERVICE_EXCEPTION[/FONT]
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: [FONT=Segoe UI, Arial]NVIDIA Windows Kernel Mode Driver, Version 334.89 [/FONT]
company: [FONT=Segoe UI, Arial]NVIDIA Corporation[/FONT]
description: NVIDIA Windows Kernel Mode Driver, Version 334.89
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 334.89 , NVIDIA Corporation).
Google query: [FONT=Segoe UI, Arial]NVIDIA Corporation SYSTEM_SERVICE_EXCEPTION[/FONT][/FONT]

Thanks in advance.

 

[Thedoctor44]

Please create a restore point by following these instructions before changing any drivers.

http://www.sevenforums.com/tutorials/697-system-restore-point-create.html

You are having issues with your graphics driver. Can you please roll back the driver to the latest stable release, the best version is 314.22 but it's not available for every graphics card.
If not then please roll back to versions in April 2013.

Follow these instructions on how to uninstall graphics driver and re-install them.

http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html#post2740806

*******************************************************************************
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*                        Bugcheck Analysis                                    *
*                                                                             *
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Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88004a8864e, fffff88006bce560, 0}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
[COLOR="Red"]Probably caused by : nvlddmkm.sys[/COLOR] ( nvlddmkm+28364e )

fffff880`06bcdc98 fffff800`02c80de9 : 00000000`0000003b 00000000`c0000005 fffff880`04a8864e fffff880`06bce560 : nt!KeBugCheckEx
fffff880`06bcdca0 fffff800`02c8073c : fffff880`06bcdee0 fffff880`04050e6d fffff880`04059ac4 fffff880`06bcf830 : nt!KiBugCheckDispatch+0x69
fffff880`06bcdde0 fffff800`02ca6fad : fffff960`00361984 fffff960`003276fc fffff960`00070000 fffff880`06bcecf8 : nt!KiSystemServiceHandler+0x7c
fffff880`06bcde20 fffff800`02cae620 : fffff800`02dd1118 fffff880`06bcde98 fffff880`06bcecf8 fffff800`02c12000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`06bcde50 fffff800`02cbb6cf : fffff880`06bcecf8 fffff880`06bce560 fffff880`00000000 00000000`00000004 : nt!RtlDispatchException+0x410
fffff880`06bce530 fffff800`02c80ec2 : fffff880`06bcecf8 fffff880`06bceff8 fffff880`06bceda0 fffff880`06bcefb0 : nt!KiDispatchException+0x16f
fffff880`06bcebc0 fffff800`02c7fa3a : 00000000`00000000 fffff880`06bceff8 fffff880`00000000 fffff880`ffffffff : nt!KiExceptionDispatch+0xc2
fffff880`06bceda0 fffff880`04a8864e : fffff880`06bceff8 fffff880`06bcefb0 fffffa80`081e8000 fffff880`06bcf000 : [COLOR="SeaGreen"]nt!KiPageFault+0x23a[/COLOR] (TrapFrame @ fffff880`06bceda0)
fffff880`06bcef30 fffff880`06bceff8 : fffff880`06bcefb0 fffffa80`081e8000 fffff880`06bcf000 00000000`00060021 : [COLOR="red"]nvlddmkm+0x28364e[/COLOR]

nvlddmkm.sys is causing a page fault which is caused by a process (mainly drivers) when they try to access memory that has not been paged to physical memory.

Post back the results.

 

[Kalexander72]

Hi,

I have followed your instructions and installed that driver, unfortunately it has not fixed the problem, this is the latest report from Who Crashed -

[FONT=Segoe UI, Arial]On Fri 11/04/2014 12:43:53 GMT your computer crashed
crash dump file: C:\Windows\Minidump\041114-22682-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]nvlddmkm.sys[/FONT] (nvlddmkm+0x6C944)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF8800494A944, 0x0, 0xFFFFFFFFFFFFFFFF)
Error: [FONT=Segoe UI, Arial]KMODE_EXCEPTION_NOT_HANDLED[/FONT]
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: [FONT=Segoe UI, Arial]NVIDIA Windows Kernel Mode Driver, Version 314.22 [/FONT]
company: [FONT=Segoe UI, Arial]NVIDIA Corporation[/FONT]
description: NVIDIA Windows Kernel Mode Driver, Version 314.22
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 314.22 , NVIDIA Corporation).
Google query: [FONT=Segoe UI, Arial]NVIDIA Corporation KMODE_EXCEPTION_NOT_HANDLED[/FONT][/FONT]

 

[Thedoctor44]

Can you follow these instructions on how to download and run Furmark.

http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

It will stress test your GPU and if it crashes at all when testing it is a strong indication it's faulty.

 

[Kalexander72]

Ok, i have downloaded and used the software, following the instructions in the thread, ran it for about an hour, it seems to be staying at 99% but the highest temp it has reached is 81, and I've had no crashes or artifacts.

So i suppose that's both good and bad, What should i do from here?

 

[Thedoctor44]

Right, well that means your graphics card is stable.
We can try enabling Driver Verifier by following these instructions.
Make sure you DON'T enable any drivers that are categorized under Unknown, Macrovision and Microsoft Cooperation

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

I also recommend creating a restore point by following these instructions because there have been cases where your system becomes unstable which causes the system to crash on boot even in safe mode so this is a good option.

http://www.sevenforums.com/tutorials/697-system-restore-point-create.html

If your system does crash on boot up make sure you try safe mode first.

 

[Kalexander72]

Ok, ive done that and have had no BSOD so far, ill leave it the suggested 24 hours then ill post an update, thanks for all the help so far.

 

[Thedoctor44]

Opps sorry. Edited.

 

[Kalexander72]

OK, so its been roughly the 24 hours since starting the driver verifier and unfortunate there doesn't seem to be any difference, just the same BSOD's.

Also the screen has started occasionally flashing black, sometimes lasting a few seconds.

 

[Kalexander72]

After googling the problem some more, someone suggested installing SP1, the BSOD's seem less frequent now but are still happening. any suggestion on what I should try next?

 

[Thedoctor44]

Can you upload the new dump files,.
I'll see if anything has changed.

 

[Kalexander72]

Here you go, thanks for all the help so far.

 

[Thedoctor44]

There are no new dump files.

 

[Kalexander72]

Have they failed to upload? ill try again

 

[Thedoctor44]

You are getting memory management bugchecks, please run memtest86 by following these instructions.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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[COLOR="Red"]MEMORY_MANAGEMENT (1a)[/COLOR]
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000041287, The subtype of the bugcheck.
Arg2: 0000000000000030
Arg3: 0000000000000000
Arg4: 0000000000000000

 

[Kalexander72]

Sorry its taking so long to get back with the results, having a little trouble, it doesn't let me boot from USB, trying to fix that now.

 

[Thedoctor44]

What does it say?
I should be able to help with that.

 

[Kalexander72]

It doesn't give me any errors, the USB is selectable in the BIOS, but when i choose it, it just boots up as normal, or it will flash to the original motherboard screen then back into the BIOS boot select.

 

[Thedoctor44]

Try changing the boot order so USB is first then CD or your HDD.

If that fails then a BIOS update should fix the issue.

 

[Kalexander72]

Already tried changing the boot order, ill try to update my BIOS now.

Edit. None of the BIOS files from my motherboard manufacturers website are working, apparently they are incompatible with the version of windows i am running, and i cannot see any option for a 64 bit OS.
And using the @BIOS tool is causing a BSOD Error: [FONT=Segoe UI, Arial]SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION[/FONT]