Random BSOD, Error: SYSTEM_SERVICE_EXCEPTION

I'm not quite sure what you're trying to do.
To update your BIOS you put the file (I can't fully remember the file type) onto a USB flash drive and then boot into the BIOS, in the BIOS there should be an option somewhere saying 'Flash' or 'Flash BIOS'. You then click that.
It can't create a bugcheck because windows hasn't loaded yet.

Can you upload the dump files if you have them because the bugcheck you have got involves a driver writing to special pool that the driver doesn't have access to.
 

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Last edited:

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
unknown
OS
Windows 7 64bit
CPU
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
Motherboard
GIGABYTE H61M-USB3V
Memory
RAM: 8546484224 total
Graphics Card(s)
Nvidia Geoforce GTX 660
Hard Drives
Western Digital Black - 3.5 inch 1TB Desktop SATA Hard Drive
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Is there a later version?
Well the BIOS you have dates back to the 18/03/2013 which could do with an update.
 

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The only other one i can find is the beta BIOS, should i try that?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
unknown
OS
Windows 7 64bit
CPU
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
Motherboard
GIGABYTE H61M-USB3V
Memory
RAM: 8546484224 total
Graphics Card(s)
Nvidia Geoforce GTX 660
Hard Drives
Western Digital Black - 3.5 inch 1TB Desktop SATA Hard Drive
Antivirus
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Browser
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I think I missed something,

Your Gigabyte Easy Saver - mobo power utility driver is causing issues.
Please remove it completely as these utilities are known to cause BSODs.

Code:
Unable to load image \??\C:\Windows\gdrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for gdrv.sys
*** ERROR: Module load completed but symbols could not be loaded for gdrv.sys
Probably caused by : gdrv.sys ( gdrv+30c7 )

For the sake of debugging I'll do a bit more but you don't have to take this in.

The Gigabyte Easy Saver - mobo power utility driver is causing pool corruption.

Code:
[COLOR="Red"]SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION (c1)[/COLOR]
Special pool has detected memory corruption.  Typically the current thread's
stack backtrace will reveal the guilty party.
Arguments:
Arg1: [COLOR="SeaGreen"]fffff98016d0cff0[/COLOR], address trying to free
Arg2: fffff98016d0cffc, address where bits are corrupted
Arg3: 00000000008b000c, (reserved)
Arg4: 0000000000000024, caller is freeing an address where bytes after the end of the allocation have been overwritten

Now we should explore the corrupted pool.

Code:
GetPointerFromAddress: unable to read from fffff80002efd100
Pool page fffff98016d0cff0 region is Unknown
GetUlongFromAddress: unable to read from fffff80002e6ba38
fffff98016d0c000 is not a valid small pool allocation, checking large pool...
unable to get pool big page table - either wrong symbols or pool tagging is disabled
fffff98016d0c000 is freed (or corrupt) pool
Bad previous allocation size @fffff98016d0c000, last size was 0

***
*** An error (or corruption) in the pool was detected;
*** Pool Region unknown (0xFFFFF98016D0C000)
***
*** Use !poolval fffff98016d0c000 for more details.
***

As you can clearly see it's corrupted so let's explore things further.

Code:
Pool page fffff98016d0c000 region is Unknown

Validating Pool headers for pool page: fffff98016d0c000

Pool page [ fffff98016d0c000 ] is __inVALID.

Analyzing linked list...
[ fffff98016d0c000 ]: invalid previous size [ 0xc ] should be [ 0x0 ]

Using the !poolval command we can't see that much useful information so we should look at the pool header.

Code:
   +0x000 PreviousSize     : [COLOR="Red"]0y00001100 (0xc)[/COLOR]
   +0x000 PoolIndex        : 0y00000000 (0)
   +0x000 BlockSize        : 0y10001011 (0x8b)
   +0x000 PoolType         : [COLOR="SeaGreen"]0y00000000 (0)[/COLOR]
   +0x000 Ulong1           : 0x8b000c
   +0x004 PoolTag          : 0x20206f49
   +0x008 ProcessBilled    : (null) 
   +0x008 AllocatorBackTraceIndex : 0
   +0x00a PoolTagHash      : 0

The previous size is wrong because it should be 0. The reason it should be zero is because 0 = Non-paged pool and 1 = paged pool.

Basically paged pool is where memory is allowed to be paged out onto disk so it frees up the memory until it is needed, when it is needed it can page it back in for use.

Now somethings are so important that they have to stay in the memory at all times and this is called non-paged memory.
An example of things that should be in non-paged memory are device drivers.
 

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This may sound stupid but how do i uninstall it?
I cant find it in remove programs or in the gigabyte folder in program files
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
unknown
OS
Windows 7 64bit
CPU
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
Motherboard
GIGABYTE H61M-USB3V
Memory
RAM: 8546484224 total
Graphics Card(s)
Nvidia Geoforce GTX 660
Hard Drives
Western Digital Black - 3.5 inch 1TB Desktop SATA Hard Drive
Antivirus
None
Browser
Firefox
Sometimes programs are bunched together so if there are any other programs from Gigabyte that are unnecessary then please remove them.
 

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OK, I've uninstalled what i could find.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
unknown
OS
Windows 7 64bit
CPU
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
Motherboard
GIGABYTE H61M-USB3V
Memory
RAM: 8546484224 total
Graphics Card(s)
Nvidia Geoforce GTX 660
Hard Drives
Western Digital Black - 3.5 inch 1TB Desktop SATA Hard Drive
Antivirus
None
Browser
Firefox
[FONT=Segoe UI, Arial]Just had a new BSOD

On Tue 22/04/2014 14:55:08 GMT your computer crashed

crash dump file: C:\Windows\Minidump\042214-21372-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT] (nt+0x75BC0)
Bugcheck code: 0xC5 (0xFFFFF8A00AE4DD88, 0x2, 0x1, 0xFFFFF80002DF6147)
Error: [FONT=Segoe UI, Arial]DRIVER_CORRUPTED_EXPOOL[/FONT]
file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
Bug check description: This indicates that the system attempted to access invalid memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
[/FONT]
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
unknown
OS
Windows 7 64bit
CPU
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
Motherboard
GIGABYTE H61M-USB3V
Memory
RAM: 8546484224 total
Graphics Card(s)
Nvidia Geoforce GTX 660
Hard Drives
Western Digital Black - 3.5 inch 1TB Desktop SATA Hard Drive
Antivirus
None
Browser
Firefox
Here's the dump files, and i have enabled it like you asked.
 

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Computer type
PC/Desktop
Computer Manufacturer/Model Number
unknown
OS
Windows 7 64bit
CPU
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
Motherboard
GIGABYTE H61M-USB3V
Memory
RAM: 8546484224 total
Graphics Card(s)
Nvidia Geoforce GTX 660
Hard Drives
Western Digital Black - 3.5 inch 1TB Desktop SATA Hard Drive
Antivirus
None
Browser
Firefox
Had a couple of crashes since starting this verifier, here a updated dump.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
unknown
OS
Windows 7 64bit
CPU
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
Motherboard
GIGABYTE H61M-USB3V
Memory
RAM: 8546484224 total
Graphics Card(s)
Nvidia Geoforce GTX 660
Hard Drives
Western Digital Black - 3.5 inch 1TB Desktop SATA Hard Drive
Antivirus
None
Browser
Firefox
Can you please take a screenshot of your programs installed via control panel.
It's a long shot but Driver Verifier isn't picking up the driver responsible.

Code:
fffff880`09fadc18 fffff800`02cc1169 : 00000000`0000000a fffff8a0`0ae4dd88 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`09fadc20 fffff800`02cbfde0 : 00001f80`0010000f 0053002b`002b0010 00000202`0018002b fffff800`02e519d0 : nt!KiBugCheckDispatch+0x69
fffff880`09fadd60 fffff800`02df6147 : 00000000`00000000 fffffa80`0668a500 00000000`00000001 00000000`00000004 : [COLOR="Red"]nt!KiPageFault+0x260[/COLOR] (TrapFrame @ fffff880`09fadd60)
fffff880`09fadef0 fffff800`03000172 : 00000000`00000000 fffff880`010a4540 fffff8a0`0af94608 fffffa80`00000000 : [COLOR="red"]nt!ExAllocatePoolWithTag+0x537[/COLOR] <- This is where the Kernel has allocated a pool of memory for a driver.
fffff880`09fadfe0 fffff880`010aae0a : fffffa80`07f88010 fffff880`09fa0000 fffff880`09fae138 00000000`00000000 : nt! ?? ::NNGAKEGL::`string'+0x1d626
fffff880`09fae020 fffff880`010ab3e1 : fffffa80`086ad108 00000000`00000007 fffff880`09fae340 fffff880`010b6efc : fltmgr!TargetedIOCtrlGenerateECP+0x7a
fffff880`09fae090 fffff880`010de1e1 : 00000000`00000007 fffffa80`08517900 fffff880`09fae238 fffff880`09fae228 : fltmgr!FltCreateFileEx2+0xd1
fffff880`09fae1a0 fffff800`03051945 : fffffa80`07a3b901 00000000`00000001 fffff880`09fae468 fffffa80`08517900 : [COLOR="red"]fileinfo!FIPfInterfaceOpen+0x409[/COLOR] <- This is the driver getting blamed, a 3rd party program is probably the cause.
fffff880`09fae320 fffff800`0312091e : fffff8a0`0af04c08 ffffffff`fffdb610 fffff880`09fae580 00000002`00000000 : nt!PfpOpenHandleCreate+0x115
fffff880`09fae3f0 fffff800`03120e77 : 00000000`00000002 fffff8a0`0be261d0 fffff880`09fae580 00000000`0000002c : nt!PfSnGetSectionObject+0x12e
fffff880`09fae4e0 fffff800`0312128d : fffff880`09fae600 00000000`00000000 00000000`00000000 00000000`00000000 : nt!PfSnPrefetchSections+0x247
fffff880`09fae5d0 fffff800`031216cf : 00000172`365a239d fffffa80`07c083e0 fffff8a0`0af86000 00000000`00000000 : nt!PfSnPrefetchScenario+0x16d
fffff880`09fae840 fffff800`030213df : 00000000`00000000 00000000`09140401 fffffa80`07a1f180 00000000`00000018 : nt!PfSnBeginAppLaunch+0x35f
fffff880`09fae910 fffff800`02faf6ec : fffffa80`07a3b9e0 fffffa80`07a1f180 00000000`14050800 00000000`00000000 : nt! ?? ::NNGAKEGL::`string'+0x4bf40
fffff880`09fae940 fffff800`02cb2a15 : fffff800`02e3ce80 00000000`00000000 fffff800`02faf5a4 fffffa80`07a3b9e0 : nt!PspUserThreadStartup+0x148
fffff880`09fae9a0 fffff800`02cb2997 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartUserThread+0x16
fffff880`09faeae0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartUserThreadReturn

Code:
TRAP_FRAME:  fffff88009fadd60 -- (.trap 0xfffff88009fadd60)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
[COLOR="SeaGreen"]rax=fffff8a00ae4dd80[/COLOR] rbx=0000000000000000 rcx=fffffa8007cc51f0
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002df6147 rsp=fffff88009fadef0 rbp=0000000000001000
[COLOR="red"] r8=0000000000000000[/COLOR]  r9=fffff80002e519d0 r10=fffff80002e51588
r11=0000000000000060 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
[COLOR="Red"]nt!ExAllocatePoolWithTag+0x537[/COLOR]:
fffff800`02df6147 48895808        mov     qword ptr [rax+8],rbx ds:01f1:fffff8a0`0ae4dd88=fffff8a00d020f80
 

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Computer type
PC/Desktop

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
unknown
OS
Windows 7 64bit
CPU
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
Motherboard
GIGABYTE H61M-USB3V
Memory
RAM: 8546484224 total
Graphics Card(s)
Nvidia Geoforce GTX 660
Hard Drives
Western Digital Black - 3.5 inch 1TB Desktop SATA Hard Drive
Antivirus
None
Browser
Firefox
There isn't really anything suspicious in your programs, however I would remove the 2 programs by Via Technologies.

Is the special pool option enabled?
I think we might have to wait and see if anything else comes up, I'll keep thinking.
I might have to get some help on this if something doesn't show up soon.
 

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I have removed the two programs you have suggested, and yes i did enable the special pool. I have had a couple more BSOD's so ill upload a new dump.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
unknown
OS
Windows 7 64bit
CPU
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
Motherboard
GIGABYTE H61M-USB3V
Memory
RAM: 8546484224 total
Graphics Card(s)
Nvidia Geoforce GTX 660
Hard Drives
Western Digital Black - 3.5 inch 1TB Desktop SATA Hard Drive
Antivirus
None
Browser
Firefox
I think a network driver is causing issues but it cannot be identified.

Do you know what network drivers/adapters you are using?

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff80002cba622, fffff88003370788, fffff8800336ffe0}

Probably caused by : [COLOR="Red"]NETIO.SYS [/COLOR]( NETIO!UpdateCacheLruTick+53 )

Followup: MachineOwner

If you haven't already can you please download and run SeaTools to see if your disk drive is failing.
Follow these instructions.

http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 24, {1904fb, fffff8800333f468, fffff8800333ecc0, fffff80002c32a15}

Probably caused by : [COLOR="red"]Ntfs.sys[/COLOR] ( Ntfs!NtfsDeleteScb+ff )

Followup: MachineOwner
 

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My network adapter is Realtek PCIe GBE Family Controller.

I am downloading seatools now, should i do a long generic test?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
unknown
OS
Windows 7 64bit
CPU
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
Motherboard
GIGABYTE H61M-USB3V
Memory
RAM: 8546484224 total
Graphics Card(s)
Nvidia Geoforce GTX 660
Hard Drives
Western Digital Black - 3.5 inch 1TB Desktop SATA Hard Drive
Antivirus
None
Browser
Firefox
Yes just perform the long generic test.

Post the results.

What is the exact model of your network adapter because your msinfo32.nfo file doesn't help as it says the model is RTL8167 but I can't find that model on the Realtek website.
 

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