Random BSOD, even when not near the computer.

[Maxdax222]

Hi, I recently bought a new computer, probably about 2-3 months ago, and ever since I got it I've been having problems with blue screens. They mostly occur when I'm playing games or doing something which requires a lot of power, but at other points it just randomly does it while watching youtube or the likes.

I downloaded BlueScreenView and most of the errors all seem to be caused by something different, but "ntoskrnl.exe" is always in with the errors. I've tried updating most of my drivers(the ones that I was able to) and am still having no luck, although the BSOD happens less frequently.

 

[ICIT2LOL]

Hello and welcome Maxdax mate some more system specs would be very handy as we need to know a little more about what hardware you have.

http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

 

[Maxdax222]

Hi, sorry, completely forgot to add them.

CPU - AMD FX(tm)-8320 Eight-Core Processor
Motherboard - ASUSTeK COMPUTER INC. M5A97 R2.0
RAM - 8GB
HDD - (1) ST1000DM 003-1CH162 SATA Disk Device (2) Multi Flash Reader USB Device
Sound Card - (1) NVIDIA Virtual Audio Device (Wave Extensible) (WDM) (2) NVIDIA High Definition Audio (3) Realtek High Definition Audio
Graphics - NVIDIA GeForce GTX 750 Ti
OS - Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1

 

[ICIT2LOL]

Ok Max sorry late reply I think for starters before we go playing around in the hardware side and void any warranty there are a few things that can be done .
Now if you can get into safe mode (power on and tap F8) run these


http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html< in Option 2 there are optional "fixes"

such as the command line and /f and /r but read the second tutorial before you do anything.

 

[Maxdax222]

Hi, sorry for the late reply, I've been busy.

I just ran the scannow and it came up with the following "Windows Resource Protection did not find any integrity violations" which I'm assuming means that it should be working fine? I haven't got around to doing the disk check yet but I'll try and do it at some point during the weekend, is there anything else I can check just now before I do the disk check?

 

[ICIT2LOL]

Well Max it certainly would do no harm to run these and keep them as really handy tools the ADW you need to download each time you use t the other two I keep on my taskbar along with the CCleaner etc etc


http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/

ADW download frombleeping computer delete any rubbish found with the malware scans

I'll check bacl when you have run the chkdsk

 

[derekimo]

Your Nvidia driver is what is getting flagged,

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x1a23f1

Try rolling back to this driver,

NVIDIA DRIVERS GeForce 334.89 Driver WHQL

Do a clean install of the display driver.

• Uninstall All nvidia items in Control Panel > Programs and features
  • 3D Vision Control Driver
  • 3D Vision Driver
  • Graphics Driver
  • HD Audio Driver
  • PhysX
  • nvidia Update
  (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
• Now follow Drivers - Clean Left over Files after Uninstalling
• Install the driver again. While installing, Select Custom (Advanced) install. In the next page, follow this settings:
  
  

Get rid of Daemon tools too, that can cause problems,

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause of BSOD's.

1. Uninstall Daemon Tools.
2. Download the SPTD standalone installer and follow these steps:
- Double click the executable to open it
- Click the button shown below

If the button it is grayed out, as shown in the image, there is no more SPTD installation on your system, and you can just close the window.

Here's another problem, you have an OEM install on a custom build,

Registered Owner:          Max
Registered Organization:   
Product ID:                00426-OEM-8992662-00173
Original Install Date:     17/03/2014, 19:26:36

You may want to talk to the person you bought it from, it's quite possible your OS has been hacked to bypass activation.

Please perform the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click Copy - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the tool here in your next reply.

 

[Maxdax222]

I'm currently in the process of uninstalling the Nvidia drivers, and this is what came up when I ran the tool.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G
Windows Product Key Hash: 289NoAWl2ZoVfuieux/315WkDIc=
Windows Product ID: 00426-OEM-8992662-00173
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {27A32603-984E-48D8-A92B-D61AB60E60BC}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{27A32603-984E-48D8-A92B-D61AB60E60BC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VKM6G</PKey><PID>00426-OEM-8992662-00173</PID><PIDType>2</PIDType><SID>S-1-5-21-3292196556-3881288245-3368909786</SID><SYSTEM><Manufacturer>To be filled by O.E.M.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2101</Version><SMBIOSVersion major="2" minor="7"/><Date>20131011000000.000000+000</Date></BIOS><HWID>76EF3707018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65233</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600173-02-2057-7601.0000-0762014
Installation ID: 002681769285506293781003098556651510615123189250580332
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: VKM6G
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 16/05/2014 23:51:30

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAIAAQABAAEAAAADAAAAAQABAAEAln3Y/XcWWtJGUnDu9jBq9nYVOVNClm51

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
BGRT ALASKA A M I
SSDT AMD POWERNOW
SLIC _ASUS_ Notebook

 

[derekimo]

So how well do you know the person you bought your computer from?

Who installed the OS on this computer?

 

[Maxdax222]

They were someone I knows husband, I do not know them very well. I take it that it's something to do with the operating system?

 

[derekimo]

Yeah, you have an OEM install on a retail motherboard, that can only be done using a hack or crack to bypass activation.

Due to site rules we can no longer offer help until you get a legal and valid installation.

I would definitely get in touch with them and demand a valid OS and product key, or your money back.

Your problems you are having can very well be related to the alterations made to the OS.

 

[Maxdax222]

Hi, sorry I haven't replied in so long, but I managed to get myself a proper version of Windows 8.

I reformatted and everything a few months ago and everything was running perfectly fine up until last week, when I installed Daemon Tools. The BSOD's have returned and I've tried everything in my power to delete anything and undo anything related to Daemon Tools. Is there anything else I can do?

 

[derekimo]

No problem, let's see what kind of info we can get from this,

Additional information is required.

1. Download this file to your desktop or other convenient location,


Download



2. Double click on the file to run it.

3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

 

[Maxdax222]

Just installed the link and this is the file it made.

 

[derekimo]

This driver for your network adapter seems to be the cause,

BugCheck D1, {fffffa80ff4bc9dc, 6, 0, fffff8800730092f}

Unable to load image \SystemRoot\system32\DRIVERS\au630x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for au630x64.sys
*** ERROR: Module load completed but symbols could not be loaded for au630x64.sys
Probably caused by : au630x64.sys ( au630x64+1192f )

Followup: MachineOwner

start             end                 module name
fffff880`072ef000 fffff880`073b3000   au630x64 T (no symbols)           
    Loaded symbol image file: au630x64.sys
    Image path: \SystemRoot\system32\DRIVERS\au630x64.sys
    Image name: au630x64.sys
    Timestamp:        [COLOR="Red"]Thu Mar 14 02:44:07 2013 [/COLOR](51419BE7)
    CheckSum:         000C87C1
    ImageSize:        000C4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

There is a newer version here,

Realtek

You mentioned Daemon tools, you can run this to be sure you have removed it,

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause of BSOD's.

1. Uninstall Daemon Tools.
2. Download the SPTD standalone installer and follow these steps:
- Double click the executable to open it
- Click the button shown below

If the button it is grayed out, as shown in the image, there is no more SPTD installation on your system, and you can just close the window.

I didn't see the problem driver related to it listed anywhere though.

I also notice you have no updates installed, that needs to be taken care of, keep running windows update until it doesn't offer any more important and recommended updates.

 

[Maxdax222]

I downloaded the newest version and made sure to get rid of the SPTD, and everything was working fine for about a week, and about half an hour ago I launched Planetside 2, it was running fine and then suddenly another BSOD out of nowhere. Another System_Exception_Error.

 

[Maxdax222]

Still getting the BSODs if anyone was wondering. The most recent one was INTERNAL_MEMORY_MANAGEMENT, help would be appreciated.

I also read somewhere that it could be faulty ram, how would I figure out if this was the case?

 

[derekimo]

You still need to provide the info if you want help with it,

Additional information is required.

1. Download this file to your desktop or other convenient location,


Download



2. Double click on the file to run it.

3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

If you want to test your RAM, this will help,

   Information

MemTest86+

Run a minimum of 8 passes, preferably overnight, or until errors occur using MemTest86+.

Use this tutorial to help you use MemTest86+:
RAM - Test with MemTest86+

 

[Maxdax222]

Managed to get the file, but haven't had the time to run the MemTest, I'll try and get around to it tonight.

The bluescreens seems to be picking up the rate at when they happen, I had a period where I didn't get them but due to releases of bigger games, it seems they are causing them to happen more frequently, hence why I suspected it to be the RAM.