random BSOD/freeze while using pc error code 0x000003

darkfantoom · Dec 12, 2012

hi,
i got the problem of random BSOD/freeze. when my pc reboots sometimes he reboots again at the page loading operating system. and i keep receiving the BSOD/freez after that it appears in 20-30 min. the only way to stop the freezes or BSOD's are that when my memory is half available (i got 8GB DDR3 and it only shows 3.99GB available). the things i tried already are :
-newest driver of GPU
- memtest for 24h : no error's ( also tested the module's one by one and all together )
-reassamble the pc.
-forcing windows to use the 8GB of ram (in MSconfig)
-tested my memory on GPU
does anyone know how to fix it i'm out of idea's for the fix. here are the dump files

greets

bagavan · Dec 12, 2012

The reason why your computer can access only 3.99 GB is that you have 32 bit OS.

Install 64 Bit OS and your computer will be able to access 8 GB Ram

darkfantoom · Dec 12, 2012

i have a 64Bit OS because before the bluescreen i have the full 8GB available pic as proof for it

darkfantoom · Dec 13, 2012

bagavan · Dec 14, 2012

1.Uninstall GIGABYTE Tools
2.Reinstall Nvidia drivers(latest version available).
3. Uninstall Valve Corporation(steam)
4.Run sfc/scannow
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
5.After this perform this

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {f6, 518, fffffa800769a630, fffff88008101809}

*** WARNING: Unable to verify timestamp for gdrv.sys
*** ERROR: Module load completed but symbols could not be loaded for gdrv.sys

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88004ff0d0c, fffff88009b92660, 0}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+32ad0c )

Followup: MachineOwner
---------

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800022f110c, Address of the instruction which caused the bugcheck
Arg3: fffff8800acb7cf0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!ObReferenceObjectSafe+c
fffff800`022f110c 498b02          mov     rax,qword ptr [r10]

CONTEXT:  fffff8800acb7cf0 -- (.cxr 0xfffff8800acb7cf0)
rax=fffffa800a641370 rbx=b9fffa800a8f8060 rcx=b9fffa800a8f8060
rdx=fffff8000250c900 rsi=b9fffa800a8f8480 rdi=fffffa800ada4b60
rip=fffff800022f110c rsp=fffff8800acb86c0 rbp=fffff8800acb8ca0
 r8=0000000000000000  r9=fffffa800a627b60 r10=b9fffa800a8f8030
r11=0000000000000005 r12=0000000000000000 r13=fffffa800a627e38
r14=0000000000000011 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
nt!ObReferenceObjectSafe+0xc:
fffff800`022f110c 498b02          mov     rax,qword ptr [r10] ds:002b:b9fffa80`0a8f8030=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  Steam.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002567fa6 to fffff800022f110c

STACK_TEXT:  
fffff880`0acb86c0 fffff800`02567fa6 : 00000000`00000000 fffffa80`0a641370 fffffa80`0a641370 00000000`0039d498 : nt!ObReferenceObjectSafe+0xc
fffff880`0acb86f0 fffff800`025ce886 : 00000000`00393040 fffff800`00010400 fffff880`0acb8880 00000000`00000000 : nt!ExpGetProcessInformation+0x498
fffff880`0acb8840 fffff800`025cf955 : 00000000`00393040 00000000`00000000 00000000`00000005 00000000`000003b8 : nt!ExpQuerySystemInformation+0xf14
fffff880`0acb8be0 fffff800`022d4813 : 00000000`00000001 00000000`00390000 00000000`ffe8e001 fffffa80`00008000 : nt!NtQuerySystemInformation+0x4d
fffff880`0acb8c20 00000000`7784fa1a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`178ee608 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7784fa1a


FOLLOWUP_IP: 
nt!ObReferenceObjectSafe+c
fffff800`022f110c 498b02          mov     rax,qword ptr [r10]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!ObReferenceObjectSafe+c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  503f857d

STACK_COMMAND:  .cxr 0xfffff8800acb7cf0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!ObReferenceObjectSafe+c

BUCKET_ID:  X64_0x3B_nt!ObReferenceObjectSafe+c

Followup: MachineOwner
---------

darkfantoom · Dec 14, 2012

oke i did all this just now gonne see and test if he still freezes or gives BSOD's. ill post the result. thanks for the help

bagavan · Dec 14, 2012

Keep us updated.

If it BSOD`s upload the dumps

darkfantoom · Dec 15, 2012

15 min ago i had a freez up again of my pc and after that when i want to log in i always get a BSOD. here are the dump files

bagavan · Dec 15, 2012

uninstall/update Graphics Card Smart Tuner(GIGABYTE)

darkfantoom · Dec 15, 2012

i deleted the GPU tool of gigabyte it worked for a while again but i got a crash again here's the dump file

bagavan · Dec 15, 2012

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {f6, 1c8, fffffa800bcc8b30, fffff8800776f851}

*** WARNING: Unable to verify timestamp for GPCIDrv64.sys
*** ERROR: Module load completed but symbols could not be loaded for GPCIDrv64.sys
Probably caused by : GPCIDrv64.sys ( GPCIDrv64+1851 )

Followup: MachineOwner
---------

As you can see it still blames gigabyte

bagavan · Dec 15, 2012

Before uninstalling gigabyte did you note which version of software you had?

darkfantoom · Dec 15, 2012

bagavan said:
Before uninstalling gigabyte did you note which version of software you had?

it was the latest version of gigabyte OC guru 2.

darkfantoom · Dec 15, 2012

i deleted evrything of gigabyte right now i hope i wont get anymore BSOD's

darkfantoom · Dec 15, 2012

and once again BSOD

here the dump file there aren't any gigabyte tools on my pc.

bagavan · Dec 15, 2012

Good news.

The dump blames nvidia drivers.

So just update them to the latest version or if you already have latest version reinstall them.

http://www.nvidia.com/Download/index.aspx

Usual cause: An attempt was made to touch pageable memory at a process internal request level (IRQL) that was too high. This is usually caused by drivers using improper addresses. Kernel-mode drivers are forbidden to access pageable memory at a high IRQL.

Code:

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+4706c7 )

Followup: MachineOwner
---------

5: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: ffffffff8b410ce9, memory referenced
Arg2: 0000000000000005, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff880104b46c7, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800034fa0e0
GetUlongFromAddress: unable to read from fffff800034fa198
 ffffffff8b410ce9 

CURRENT_IRQL:  5

FAULTING_IP: 
nvlddmkm+4706c7
fffff880`104b46c7 ??              ???

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TAG_NOT_DEFINED_c000000f:  FFFFF880032B7FB0

TRAP_FRAME:  fffff880032b0530 -- (.trap 0xfffff880032b0530)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=000000000000000d rbx=0000000000000000 rcx=0000000000000000
rdx=000000000000000d rsi=0000000000000000 rdi=0000000000000000
rip=fffff880104b46c7 rsp=fffff880032b06c8 rbp=fffff880032b0780
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000001
r11=000000000000000d r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nvlddmkm+0x4706c7:
fffff880`104b46c7 ??              ???
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800032c2b29 to fffff800032c35c0

STACK_TEXT:  
fffff880`032b03e8 fffff800`032c2b29 : 00000000`0000000a ffffffff`8b410ce9 00000000`00000005 00000000`00000001 : nt!KeBugCheckEx
fffff880`032b03f0 fffff800`032c17a0 : fffffa80`0ac18970 fffffa80`0998b000 fffff800`032cf9d5 fffff880`03288180 : nt!KiBugCheckDispatch+0x69
fffff880`032b0530 fffff880`104b46c7 : fffffa80`0998b000 00000000`00000001 fffffa80`099b8000 fffff880`032b0780 : nt!KiPageFault+0x260
fffff880`032b06c8 fffffa80`0998b000 : 00000000`00000001 fffffa80`099b8000 fffff880`032b0780 fffff880`101e20a6 : nvlddmkm+0x4706c7
fffff880`032b06d0 00000000`00000001 : fffffa80`099b8000 fffff880`032b0780 fffff880`101e20a6 fffffa80`0998b000 : 0xfffffa80`0998b000
fffff880`032b06d8 fffffa80`099b8000 : fffff880`032b0780 fffff880`101e20a6 fffffa80`0998b000 00000000`00000000 : 0x1
fffff880`032b06e0 fffff880`032b0780 : fffff880`101e20a6 fffffa80`0998b000 00000000`00000000 fffffa80`099b8000 : 0xfffffa80`099b8000
fffff880`032b06e8 fffff880`101e20a6 : fffffa80`0998b000 00000000`00000000 fffffa80`099b8000 00000000`00000000 : 0xfffff880`032b0780
fffff880`032b06f0 fffffa80`0998b000 : 00000000`00000000 fffffa80`099b8000 00000000`00000000 fffffa80`0672f000 : nvlddmkm+0x19e0a6
fffff880`032b06f8 00000000`00000000 : fffffa80`099b8000 00000000`00000000 fffffa80`0672f000 00000000`00000000 : 0xfffffa80`0998b000


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nvlddmkm+4706c7
fffff880`104b46c7 ??              ???

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nvlddmkm+4706c7

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  506b3099

FAILURE_BUCKET_ID:  X64_0xD1_nvlddmkm+4706c7

BUCKET_ID:  X64_0xD1_nvlddmkm+4706c7

Followup: MachineOwner
---------

darkfantoom · Dec 16, 2012

i reinstalled the driver but then it freezes up i reboot and then instead of the freeze i get a bluescreen. i tried with formatting my pc but again freeze up still dont know if i will get a BSOD again.

bagavan · Dec 16, 2012

upload the dumps of the blue screen

darkfantoom · Dec 23, 2012

i'm sorry for the late reply had alot of work. here's the dump file

random BSOD/freeze while using pc error code 0x000003

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