Random BSOD, IRQL_NOT_LESS_OR_EQUAL, stop error 0x0000001e

[paradoxresolved]

Hello all,

A few days ago my computer began experiencing random BSOD. I wish I knew was precipitated it, but I cannot. It seems random. Sometimes it happens when opening a browser. Other times it crashes on bootup. It gives me the stop error of 0x0000001e and says IRQL_NOT_LESS_OR_EQUAL. It's crashes three times while trying to post this.

Here is the 'grab all' file. Oh please don't crash while attaching it. . .

Thank you in advance.

 

[koolkat77]

Welcome to SevenForums

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

fffff880`033bd9c8  fffff880`02eba8d1Unable to load image \??\C:\windows\system32\Drivers\SYMEVENT64x86.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
 SYMEVENT64x86+0xc8d1

Norton Internet Security / SYMEVENT64x86.SYS / Source: Carrona.org

The antivirus you are currently using is known and contributing to your BSOD crashes, consider uninstalling it with the Norton Removal Tool and replace with Microsoft Security Essentials at least to test.

• Norton Removal Tool

Recommended antivirus program for Windows 7 based on stability compared to others:-

• Microsoft Security Essentials - Free Antivirus for Windows
• Malwarebytes - The Free version
• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

:warn: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Get the latest version/drivers for the Intel Rapid Storage stuff from this link, or uninstall them if you don't need it.

fffff880`033b6098  fffff880`01059106Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
1: kd> lmvm iaStor
start             end                 module name
fffff880`01020000 fffff880`01174000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
    Image name: iaStor.sys
    Timestamp:        Thu Jan 13 07:50:12 2011 (4D2E5A54)
    CheckSum:         0007188C
    ImageSize:        00154000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Let us know the results and await to receive the nfo. file.

 

[paradoxresolved]

1) I've attached the msinfo32.nfo file.

2) Removed Norton.

3) Ran MSE quick scan and found two trojans. Ran Windows Defender Offline and removed the two trojans. These are *probably* the cause of the BSOD. It's sad that Norton let them in.

I am currently in the process of running a full scan with MSE, then will do the same with Malwarebytes.

4) I checked on the drivers for the Intel Rapid Storage, but there are two series and I'm not sure how to figure out which applies to my machine. I tried running Easy Driver but it crashed with an access violation. The two series are RAID and AHCI. Which do I use? The boards they list do not match mine ("Intel Corp. Base Board Product Name").

5) Ran Scannow -> No problems.

6) Ran a disk check -> No problems.


I'm not experiencing any BSOD since removing the trojans, but I want to make sure there isn't a hardware problem. How do I know for sure?

Thanks so far! You have been incredibly helpful!

 

[koolkat77]

Thanks for the update. Are you facing any other issues? Like slow downs or lags? Let me know. No need to take hardware tests until really required to.

Run this tool and delete anything it finds:

• Anti-rootkit utility TDSSKiller

Free up the start-up, nothing except the antivirus is usually needed.

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

For monitoring the heat/celsius of the system, use Speccy or HWinfo:

• Speccy - System Information - Free Download
• CPUID - System & hardware benchmark, monitoring, reporting

 

[koolkat77]

Was your BSOD problem resolved?

 

[paradoxresolved]

Sadly, no it hasn't. I've tried all kinds of anti-virus remedies and have scanned it numerous times, but the computer still randomly shuts down (usually in the most intense moments). In fact, it seems to be getting worse. At this point, the problem is either a really robust virus or a physical malfunction. I'm going to get a Windows 7 CD, a prescription to AVG and reformat my machine - when I can scrape together the cash that is. If that fails to remedy to the problem, then I'll have to have it looked at by a specialist.

Thanks for trying to help.

 

[koolkat77]

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.

*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
​

If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.

*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
​

*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
​

3. Test the next stick of RAM (stick #2) in the next motherboard slot.

*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
​

*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
​

4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.

:info: Errors are sometimes found after 8 passes.
:tip: Do this test overnight, before going to bed.

Upload a screenshot of your hard disk using crystal disk info:

• CrystalDiskInfo - Software - Crystal Dew World
• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Make a hard drive test from the hard drive manufacturers website.

• Hard Drive Diagnostic Procedure

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

 

[paradoxresolved]

I've started the testing process. . . Thanks for the pointers.

 

[koolkat77]

No problem. Take your time and post back results.