random BSOD. memory check says hardware problem detected.

[levitt]

hello, i've got a 4 month old ASUS desktop that has random BSOD. i'm not very computer literate and could really use some help. called ASUS and all they recommended was to send the computer in for repair. was about to do it until they said all my stuff would be wiped out. would like to try this first. the computer has been doing this since day one. it'll crash during use and other times while idle. can't figure out what causing this or why.

win 7 home premium 64 came preloaded on the machine. i added a Nvidia GEForce 430 card and a 2nd hard drive. also added an external usb hard drive. i don't think any of these adds are involved since the BSOD was appearing before i added anything.

i followed the instructions to include the zip file you need. have never done anything like this so i hope it works. my head is spinning lol!

thank you
Lev

 

[zigzag3143]

hello, i've got a 4 month old ASUS desktop that has random BSOD. i'm not very computer literate and could really use some help. called ASUS and all they recommended was to send the computer in for repair. was about to do it until they said all my stuff would be wiped out. would like to try this first. the computer has been doing this since day one. it'll crash during use and other times while idle. can't figure out what causing this or why.

win 7 home premium 64 came preloaded on the machine. i added a Nvidia GEForce 430 card and a 2nd hard drive. also added an external usb hard drive. i don't think any of these adds are involved since the BSOD was appearing before i added anything.

i followed the instructions to include the zip file you need. have never done anything like this so i hope it works. my head is spinning lol!

thank you
Lev

It is usually very difficult to diagnose from a single DMP file and yours is no exception. While there is no direct evidence I strongly suspect your Symantec. I woud remove and replace with Microsoft Security essentials at least to test.

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

Virus, Spyware & Malware Protection | Microsoft Security Essentials

 

[levitt]

thanks for the input. i did install norton 360 soon after purchase, but was getting the BSOD prior. if you still think it's Norton, i can try it. forgot to include the performance report so here it is. does this shed any more light on it.

btw...was i supposed to include more files in the original post?. thought one included everything needed...or am i not understanding again.

 

[levitt]

also...i'm a little hesitant to remove norton 360 because it was expensive. if it turns out not to be the problem, would hate to have to pay again. however, if that's what i need to do to sort this out....i will

thanks

 

[karlsnooks]

First, I'd take anything ZigZag said as the gospel.

2nd, folllow his advice and then uninstall all of the additional hardware you installed.

Problem gone?

 

[zigzag3143]

also...i'm a little hesitant to remove norton 360 because it was expensive. if it turns out not to be the problem, would hate to have to pay again. however, if that's what i need to do to sort this out....i will

thanks

It appears Symantec was installed sometime in mid March. Was that when the BSOD's started?

 

[levitt]

no. the BSOD started the first day i used the PC. did add Norton very soon but BSOD's were already a problem. i remember thinking Norton 360 might solve the issue with it's "pc optimization" stuff. i noticed no increase or decrease in crashes after Norton install. same would apply to the hard drive add and graphics card add.

although it may sound stupid coming from someone who knows near nothing about computers....i can't see norton or my hard adds being the problem here. it just doesn't make sense since the issue's were present before the changes were made. especially the advise to remove the hardware (which was installed much later and after *many* BSOD occurrences).

i know you guys are really good at what you do and mean no disrespect. it seems i don't have enough info for you to nail this down. don't know what else to do at this point.

 

[zigzag3143]

no. the BSOD started the first day i used the PC. did add Norton very soon but BSOD's were already a problem. i remember thinking Norton 360 might solve the issue with it's "pc optimization" stuff. i noticed no increase or decrease in crashes after Norton install. same would apply to the hard drive add and graphics card add.

although it may sound stupid coming from someone who knows near nothing about computers....i can't see norton or my hard adds being the problem here. it just doesn't make sense since the issue's were present before the changes were made. especially the advise to remove the hardware (which was installed much later and after *many* BSOD occurrences).

i know you guys are really good at what you do and mean no disrespect. it seems i don't have enough info for you to nail this down. don't know what else to do at this point.

Understood and I agree with you. No disrespect taken. I prefer helping people who think for themselves as it usually helps in getting them fixed.

So if the BSOD's were from day one it is either hardware, or the Image the mfr put on the system.

To check the image (if you havent already) run a system file check

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Let us know the results from the report at the end.

 

[levitt]

can't tell you how happy i was to see you didn't take my comments wrong. was almost expecting a "well then go figure it out yourself smart ass" reply. thanks for not writing me off as someone who can't be helped. i just did the scan and got the message "found corrupt files and successfully repaired". i guess that's a good thing??. am guessing i should sit back and see what happens now?? (hurry up and wait =) )


thanks again.

 

[zigzag3143]

can't tell you how happy i was to see you didn't take my comments wrong. was almost expecting a "well then go figure it out yourself smart ass" reply. thanks for not writing me off as someone who can't be helped. i just did the scan and got the message "found corrupt files and successfully repaired". i guess that's a good thing??. am guessing i should sit back and see what happens now?? (hurry up and wait =) )


thanks again.

I am pretty mellow (you tend to get that way after 20,000 posts) and I really do prefer someone who is thinking.

Lets wait for the next BSOD. I am checking back daily

 

[levitt]

20k+ mellowed you out but certainly won't help your optimism.

"lets wait for the next BSOD" :banghead: (you gotta feel something like this)

too funny man! (won't even mention/jinx i've had no crashes since the file repair....fingers remain crossed)

 

[zigzag3143]

20k+ mellowed you out but certainly won't help your optimism.

"lets wait for the next BSOD" :banghead: (you gotta feel something like this)

too funny man! (won't even mention/jinx i've had no crashes since the file repair....fingers remain crossed)

20K doesnt help optimism but does help job security.

I would keep my fingers and toes crossed.

Good luck

 

[levitt]

i think you've done it Zigzag. has been days since i had a crash when i was having them almost daily before. i also noticed that Uniblue Reg Booster is no longer finding registry errors. i was running uniblue almost daily for a while and always finding errors that needed fixing. have not found a single registry error since we did the file scan/repair.

Asus wanted me to ship the pc in and be without it for 2-3 weeks. they also wanted to clear my 2t hard drives full of music and start over. i much prefer your method of using a 10 minute scan and repair LOL! brilliant!

my hat is off to you Zigzag. you're a real pro and i can't thank you enough!

appreciate you putting up with me

cheers
Lev

 

[zigzag3143]

i think you've done it Zigzag. has been days since i had a crash when i was having them almost daily before. i also noticed that Uniblue Reg Booster is no longer finding registry errors. i was running uniblue almost daily for a while and always finding errors that needed fixing. have not found a single registry error since we did the file scan/repair.

Asus wanted me to ship the pc in and be without it for 2-3 weeks. they also wanted to clear my 2t hard drives full of music and start over. i much prefer your method of using a 10 minute scan and repair LOL! brilliant!

my hat is off to you Zigzag. you're a real pro and i can't thank you enough!

appreciate you putting up with me

cheers
Lev

My pleasure Lev, and it was you that actually fixed it. I just pointed you in the right direction.

 

[levitt]

ok....might have spoken a bit to soon. woke up to find my system had crashed overnight (while idle). ran uniblue reg booster and found 3 reg errors....which it fixed. went back and ran SFC/SCANNOW but this time i got the message "found errors that could not be fixed". told me to look in the CBS log for the errors...which i did...and could make no sense of lol!.

seems like i could have multipal issues because the crashes are MUCH less frequent now. one crash in 5-6 days is by far a record.....much better then before when i'd crash almost daily.

any further advise to get over the hump would be greatly appreciated.

thank you
Lev

 

[zigzag3143]

ok....might have spoken a bit to soon. woke up to find my system had crashed overnight (while idle). ran uniblue reg booster and found 3 reg errors....which it fixed. went back and ran SFC/SCANNOW but this time i got the message "found errors that could not be fixed". told me to look in the CBS log for the errors...which i did...and could make no sense of lol!.

seems like i could have multipal issues because the crashes are MUCH less frequent now. one crash in 5-6 days is by far a record.....much better then before when i'd crash almost daily.

any further advise to get over the hump would be greatly appreciated.

thank you
Lev

Lev

Re-run SFC two more times and let us know the results

 

[levitt]

just completed 2 runs and got the same message. "found corrupt files but could not repair some of them"

brw...got another BSOD earlier today. was using the web this time when it happened.

cheers
Lev

 

[zigzag3143]

just completed 2 runs and got the same message. "found corrupt files but could not repair some of them"

brw...got another BSOD earlier today. was using the web this time when it happened.

cheers
Lev

Lev

It is looking like it is time for a repair install. Do you have the dvd?

 

[levitt]

bummer....no, my windows 7 came pre-loaded. you think asus would provide one if i ask or do i need to break out my wallet?.

cheers
Lev

 

[zigzag3143]

bummer....no, my windows 7 came pre-loaded. you think asus would provide one if i ask or do i need to break out my wallet?.

cheers
Lev

Lev

If you can boot into safe mode (F8) there should be an option to "repair my computer". I believe (but am not sure) but that functions like the dvd.

It is always good to have a backup, and an OS dvd.