Solved Random BSOD mostly ntoskrnl.exe

[krissz]

Hi!

My PC is 1 year old and since I've got it produced a lot of BSODs. It seems a random event, i got BSOD when play games, surf internet, watch movie, do file operations, and also when pc was idle. I tryed more Windows 7 versions legal and integreted warez version too. I tryed latest stable and beta drivers too.
When Ive got the pc I ran memtest86 in all slot 8 passes, and then all dimm in one slot too, so i think its not a memory problem.
I didnt overlock any hardwares.
My PC:
cpu: i3-2120
mboard: ASRock B75 Pro3
memory: 2x4GB Patriot 1333 dual channel (PSD34G13332)
gpu: Sapphire hd 7770 vapor-x
ssd: Samsung 830 Series (64GB SATA3 MZ-7PC064B/WW)
hdd: Maxtor 300GB (6L300S0)
Seagate 2000GB (ST2000DM001)
psu: Thermaltake TR2 RX W0146RE 450W

The system is on the SSD. I suspect the Seagate HDD because i had to do sometimes chkdsk, sometimes it has found faults sometimes not.

I want to change to win8.1 but before I buy it I want to know what cause the BSODs.

I have about 50 minidumps, maybe you can find something important in them.

(Sorry for my weak english, not my mother language.)

 

[koolkat77]

Welcome to the forum.

There are no outdated drivers which means it might be a hardware problem.

Follow:

Get rid of intel rapid storage.

1. Right click on "my computer" icon and click "manage" on the context menu.
2. It will open the "computer management" window.
3. Select "Device Manager" in the left pane, It will list all the existing devices up.
4. Expand "Disc Drives" by clicking on the triangle in front of it.
5. Select one item under it, right click, uninstall.
6. Continue the process for all items under "Disc Drives"
7. Now restart the computer. At restart, windows will auto configure the appropriate system driver, msahci.sys.

• Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:
  • Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase
  • Help protect your PC with Microsoft Security Essentials
  • Malwarebytes Free

   Note

:info: Do not start the trial version of MalwareBytes

• Also take a look at: Good & Free System Security Combination

• Virus Check:
  • Make scans with these tools below:
    • TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US
    • Online Virus Scanner Eset
• Application conflict:
  • Reduce the start-up items. This will help avoid software conflicts:
    • Remove Startup Programs in Windows 7
    • Clean Startup in Windows 7

• System File Checker
  • The SFC /SCANNOW Command - System File Checker scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible. If you have modified your system files as in theming explorer/system files, running sfc /scannow will revert the system files to it's default state.
    • Link to full tutorial: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
• Run Disk Check in Windows 7
  • Run this on your Hard Drive(s). This will show you how to run Check Disk or chkdsk in Windows 7 to check a selected hard disk for file system errors and bad sectors on it. With both boxes checked for all HDDs and with Automatically fix file system errors. Post back your logs for the checks after finding them using http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html
    • Link to full tutorial: http://www.sevenforums.com/tutorials/433-disk-check.html

• Use Crystal Disk Info to upload a screenshot of your Hard Drives (s).
  • Then test your Hard Drives (s) running a Hard Drive Diag.

• Check for heating issues using Speccy or HWmonitor
  • HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
  • Speccy - System Information - Free Download
    • Please upload a summary tab using Speccy. http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

• Test and Diagnose RAM issues with MEMTEST86+
  • Pay close attention to Part 3 of the tutorial "If you have errors". Take the test for at least 7-10 passes. It may take up to 22 passes to find problems.
    • Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Thu Oct 17 18:33:35.894 2013 (UTC + 6:00)
System Uptime: 0 days 0:05:12.112
BugCheck 3B, {c0000005, fffff80002e88ac5, fffff8800772b8a0, 0}
Probably caused by : ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  taskhost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Thu Oct 17 00:44:04.706 2013 (UTC + 6:00)
System Uptime: 0 days 2:12:16.534
BugCheck 1A, {41790, fffffa8002581bc0, ffff, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+35084 )
BUGCHECK_STR:  0x1a_41790
PROCESS_NAME:  WorldOfTanks.e
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Mon Oct 14 05:07:08.586 2013 (UTC + 6:00)
System Uptime: 0 days 6:36:37.398
BugCheck 19, {3, fffff8a0107708a0, fffff8a0107708a0, ffebf8a0107708a0}
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+c96 )
BUGCHECK_STR:  0x19_3
PROCESS_NAME:  WorldOfTanks.e
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Sun Oct 13 22:24:48.240 2013 (UTC + 6:00)
System Uptime: 0 days 3:05:39.068
BugCheck 1A, {41284, 2d8a9001, 68cf, fffff70001080000}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4ad3 )
BUGCHECK_STR:  0x1a_41284
PROCESS_NAME:  Maxthon.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Thu Oct 10 05:15:47.881 2013 (UTC + 6:00)
System Uptime: 0 days 5:39:29.709
BugCheck 19, {3, fffff8a0102d48a0, fffff8a0102d48a0, ff5ff8a0102d48a0}
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+c96 )
BUGCHECK_STR:  0x19_3
PROCESS_NAME:  WorldOfTanks.e
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18229.amd64fre.win7sp1_gdr.130801-1533
Debug session time: Wed Oct  2 22:16:49.769 2013 (UTC + 6:00)
System Uptime: 0 days 3:57:52.581
BugCheck 3B, {c0000005, fffff8000315070c, fffff8800892a9f0, 0}
Probably caused by : ntkrnlmp.exe ( nt!CmpDoOpen+2cc )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

 

[krissz]

Get rid of intel rapid storage.
Right click on "my computer" icon and click "manage" on the context menu.
It will open the "computer management" window.
Select "Device Manager" in the left pane, It will list all the existing devices up.
Expand "Disc Drives" by clicking on the triangle in front of it.
Select one item under it, right click, uninstall.
Continue the process for all items under "Disc Drives"
Now restart the computer. At restart, windows will auto configure the appropriate system driver, msahci.sys.

I did it but didnt help, i ve got bsod since then.

Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

I had clean intalled Windows with only MSE and i got bsods same frequency than now with clean intalled Windows with Avast. So not the Antivir program causes the problem.
I did full system scan with Kaspersky Rescue Disk and Malwarebytes, my system is not infected.

System File Checker

I ran it, no problem.

Run Disk Check in Windows 7

I ran it and it founded errors and did repairs but didnt solve my promblem, i ve got bsods since then. I think not the chkdsk problem causes the bsods but the bsods cause the chkdsk problems.

Use Crystal Disk Info to upload a screenshot of your Hard Drives (s).

View attachment 291012

Then test your Hard Drives (s) running a Hard Drive Diag.

I ran SeaTools for DOS long test for the Seagate and the Maxtor hdd and it didnt find problems.
Is there diagnostic tool for my Samsung SSD? I didnt find it.

Check for heating issues using Speccy or HWmonitor

My PC had never heating issues.
I got bsods several heating situation:
-when i was away from keyboard and the system was idle - cold
-after then i turned on the pc - very cold
-surfing on internet - average cold
-in the middle of a lot of gaming - warm
When i ran system stress tests like aida sress test and prime95 the maximum cpu temperature was 70C, the maximum gpu temperaure was 66C.
So its not heating issue.
View attachment 291013

Test and Diagnose RAM issues with MEMTEST86+

Ive run memtest for 12 hours, 9 passes 0 errors.

Additional informations:
I have the latest motherboard bios version
I have the latest firmware version on the hdds, ssd, hd7770

 

[Britton30]

Welcome to Seven Forums krissz.

Have a look in your BIOS hardware or monitor section. See what voltages you have there. Post what it shows for 3.3V, 5V, and 12V.

HW Monitor will also give the volts while in Windows.

 

[krissz]

My bios is set to default, no overlocking.

Bios:
View attachment 291101

HardwareMonitor:
View attachment 291027

I ve run prime95 blend test and it shows error:
View attachment 291028

 

[Britton30]

Did you do the tests Koolkat listed?
Your voltages are OK.

You can get a screenshot of UEFI BIOS by inserting a formatted USB stick and then going to BIOS. Press F12 to capture what you are looking at to the USB stick.

 

[krissz]

Did you do the tests Koolkat listed?

You can see what tests i did in the 3rd post of this thread. here

I couldnt test only my SSD because i didnt find test tool for it.

About the prime95 error result?

 

[Britton30]

The Prime95 error can be from too little CPU Vcore (voltage) or a RAM issue. Is the RAM operating at it's specifications? I have 2 machines that won't run Prime but work well in all other ways.
Your hardware has passed in all tests, all I could think it may be is a bad motherboard. Unfortunately there is no test we can do for that. You can give ASrock a call and speak to a tech there explaining what you've done.

You can also try a freshly downloaded BIOS and reflash it in case it is corrupted or out of date.

 

[krissz]

RAM's spec is 1.5V. I use it on auto now but it was a period i manually set it to 1.5V but didnt solve my problem. Ive never change the cpu's voltage.

I flashed the newest bios 4 days ago and didnt solve the problem, got bsod since than.

There is guarantee most of my hardware components but the problem is that sometimes i dont get bsod for a week, sometimes i get 3 in a day and i do the same things in the two periods. I dont want to send any component and give it back with comment it has no problem.

 

[Britton30]

As I stated give ASrock a call, I have in the past. Not a good experience, sorry to say, I still have a board that won't even "turn on" yet they claim they fixed it and checked it out.

 

[krissz]

Probably Ive found the problem. Ive found some test programs which show errors constantly: prime95, hci-memtest, OverClock Checking Tool.
I got out all hw components except cpu, mobo, 1 memory module and booted from portable win7 usb-key. Did the tests and i didnt get arrors. I put in hws step-by-step and tested. I didnt get error until last step i put in the other memory module. then I tested both moduls in all slots one produced errors in all slots, other didnt produce error. So one of my memory modul was the problem.
Interestengly when I tested it with memtest86+ it didnt show error during 12 hours.
Now I tested only the bad nodule and finally memtest86+ shows errors too, but after a lot of time.
hci-memtest good module:
View attachment 292173
hci-memtest bad module:
View attachment 292172

So prime95, occt and hci-memtest show the errors maximum after 2 minutes, while memtest86+ needs a lot of hour.

I will mark this post as solved.

Bye K.