Random BSOD - Mostly when working with windows explorer

twentytwo

New member
Local time
7:58 PM
Messages
5
Location
Germany
Hey!

For years I never had blue screen problems and I don't know how to handle them by myself. So I hope you can help me :)

I checked the "BSOD - Posting Instructions" but there is no hint what type of dump I should create?

So for now, I just have created the SF Debug Tool zip. Hope that is what you need.

The BSOD's occur randomly, but most of the struggle I have when working with windows explorer. I had problems installing windows when installing the Intel Rapid Storage Technology Drivers. I think my Crucial M500 SSD don't like them and I got the BSOD everytime when windows starts. So I drop the installing of the RST driver and after I had no BSOD after restart. But now they occur random. Yesterday for example after plugging in a USB drive.

I don't know where to start looking.

Hope you guys can help!

best regards,
twentytwo
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate x64
CPU
Intel® Core™ i7-4770K
Motherboard
Gigabyte GA-Z87-D3HP
Memory
G.Skill DIMM 8 GB DDR3-1600
Graphics Card(s)
GIGABYTE Geforce GTX 660 OC
Hard Drives
Crucial M500 120GB
Samsung 2TB
Browser
Chrome
Welcome to W7F

In your computer, go to C:\Windows\Minidump
Inside this directory will be the files we need.
Make a zip file of any .dmp file with a current date.
I say current date, because since you didn't know about the location you might have older dmp files that won't pertain to your current issue.

I hope that helps.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custome Built
OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz
Motherboard
ASUSTeK Computer INC. SABERTOOTH X58 (LGA1366)
Memory
16.0GB Dual-Channel DDR3 @ 534MHz (8-8-8-20)
Graphics Card(s)
1023MB NVIDIA GeForce GTX 650 (EVGA)
Sound Card
(1) NVIDIA High Definition Audio (2) High Definition Audio
Monitor(s) Displays
HP W2072a LED Backlit
Screen Resolution
1920x1080@60Hz
Hard Drives
(1) SAMSUNG MMCRE28G5MXP-0VB SCSI Disk Device
(2) ST1000DM 003-1CH162 SCSI Disk Device
(3) WDC WD10EURX-73FH1Y0 SCSI Disk Device
PSU
XION XON-1000P14F
Cooling
Fans
Antivirus
Windows Security Essentials
Browser
Mozilla Firefox
Other Info
BIOS Version/Date
American Megatrends Inc. 1402, 8/9/2012
SMBIOS Version 2.5
Hey Gandalf,

In the attachments are the dumps that were in C:\Windows\Minidump.

thank you!


best regards,
twentytwo
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate x64
CPU
Intel® Core™ i7-4770K
Motherboard
Gigabyte GA-Z87-D3HP
Memory
G.Skill DIMM 8 GB DDR3-1600
Graphics Card(s)
GIGABYTE Geforce GTX 660 OC
Hard Drives
Crucial M500 120GB
Samsung 2TB
Browser
Chrome
I think we got a break. All four file point to a disk drive.
According to your System Specs you have a Crucial M500 120GB Samsung 2TB.
Do you have any other hard drives connected to this computer?
If not, then you need a Crucial drive diagnostic tool.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custome Built
OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz
Motherboard
ASUSTeK Computer INC. SABERTOOTH X58 (LGA1366)
Memory
16.0GB Dual-Channel DDR3 @ 534MHz (8-8-8-20)
Graphics Card(s)
1023MB NVIDIA GeForce GTX 650 (EVGA)
Sound Card
(1) NVIDIA High Definition Audio (2) High Definition Audio
Monitor(s) Displays
HP W2072a LED Backlit
Screen Resolution
1920x1080@60Hz
Hard Drives
(1) SAMSUNG MMCRE28G5MXP-0VB SCSI Disk Device
(2) ST1000DM 003-1CH162 SCSI Disk Device
(3) WDC WD10EURX-73FH1Y0 SCSI Disk Device
PSU
XION XON-1000P14F
Cooling
Fans
Antivirus
Windows Security Essentials
Browser
Mozilla Firefox
Other Info
BIOS Version/Date
American Megatrends Inc. 1402, 8/9/2012
SMBIOS Version 2.5
Those both drives are internal drives. Also I have a 340GB external drive and a 16GB USB Drive.

But I think the Diagnostic Tool is good start. I will have a look.

Thanks!
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate x64
CPU
Intel® Core™ i7-4770K
Motherboard
Gigabyte GA-Z87-D3HP
Memory
G.Skill DIMM 8 GB DDR3-1600
Graphics Card(s)
GIGABYTE Geforce GTX 660 OC
Hard Drives
Crucial M500 120GB
Samsung 2TB
Browser
Chrome
Okay, I saw that I haven't the latest BIOS update. So I updated the BIOS and hope that helps with the BSODs.
But now at a restart there is a message that the boot device is inaccessable. But if I say continue, windows is starting.

Andy Ideas? Should I do the windows repair process?

Edit: There is no Crucial Diagnostic Tool. But the latest Crucial Firmware Update is installed.

best regards,
twentytwo
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate x64
CPU
Intel® Core™ i7-4770K
Motherboard
Gigabyte GA-Z87-D3HP
Memory
G.Skill DIMM 8 GB DDR3-1600
Graphics Card(s)
GIGABYTE Geforce GTX 660 OC
Hard Drives
Crucial M500 120GB
Samsung 2TB
Browser
Chrome
And for the record, a new dump file from the actual BSOD :(
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate x64
CPU
Intel® Core™ i7-4770K
Motherboard
Gigabyte GA-Z87-D3HP
Memory
G.Skill DIMM 8 GB DDR3-1600
Graphics Card(s)
GIGABYTE Geforce GTX 660 OC
Hard Drives
Crucial M500 120GB
Samsung 2TB
Browser
Chrome
This new dmp points again to a hard drive.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custome Built
OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz
Motherboard
ASUSTeK Computer INC. SABERTOOTH X58 (LGA1366)
Memory
16.0GB Dual-Channel DDR3 @ 534MHz (8-8-8-20)
Graphics Card(s)
1023MB NVIDIA GeForce GTX 650 (EVGA)
Sound Card
(1) NVIDIA High Definition Audio (2) High Definition Audio
Monitor(s) Displays
HP W2072a LED Backlit
Screen Resolution
1920x1080@60Hz
Hard Drives
(1) SAMSUNG MMCRE28G5MXP-0VB SCSI Disk Device
(2) ST1000DM 003-1CH162 SCSI Disk Device
(3) WDC WD10EURX-73FH1Y0 SCSI Disk Device
PSU
XION XON-1000P14F
Cooling
Fans
Antivirus
Windows Security Essentials
Browser
Mozilla Firefox
Other Info
BIOS Version/Date
American Megatrends Inc. 1402, 8/9/2012
SMBIOS Version 2.5
Back
Top