Random BSOD no specific reason

[homamkeh]

Hey guys,

So one of my friend's computers is blue screening for no reason. she only uses the computer to browse and type on MS word. it happens at random with no specific interval of time but on average i would say about once every two days.

The computer is an Acer V-571 MS2361 running windows 7 64bit.

Following the posting instructions I attached everything from the SF diagnostic tool but the memory dump file is way to big to upload (500MB).

Any help is much appreciated!

 

[koolkat77]

There are no outdated drivers.

Please do the following:

Based on the bugchecks, I would recommend you follow and complete the steps given below:

1. If you are overclocking any hardware, please stop. Reset any changed values back to default and reset/clear CMOS: Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS. Uninstall any overclocking tool as these can also be a reason of blue screens.

2. Uninstall your current antivirus software. It can be a cause of BSOD very often. Please remove it with its removal tool and use Microsoft Security Essentials in its place. Malwarebytes is a great combination with it. Go through this thread for more info.

3. Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors. Post back your logs for the checks after finding them using http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html

4. Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html to check windows for integrity violations. Run it up to three times to fix all errors. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.

5. Make scans with Kaspersky TDSskiller and ESET Online scanner.

6. Perform a Clean Start up, this will help avoid any problematic applications from bugging the system.

7. Use Revo Uninstaller Free to uninstall stubborn software. Opt for Advanced Mode and uninstall the software, delete the leftover registry entries.

8. Use Crystal Disk Info to upload a screenshot of your Hard Drives (s). Test your Hard Drives (s) running a Hard Drive Diag.

9. Test and Diagnose RAM issues with http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html. Pay close attention to Part 3 of the tutorial "If you have errors" Take the test for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

10. Monitor hardware temperature for overheating issues with system monitoring software like Speccy or HWMonitor. Upload a screen shot of the Summary tab as well:

• Piriform - Speccy
• CPUID - HWMonitor

 

[homamkeh]

Thanks for the reply. memtest has run for 12 hours no errors yet. i'll work on the other points above once i get a hold of the laptop again. might just do a full OS recovery and see if the problem still persists.

 

[koolkat77]

A clean install is superior to a OS recovery:
http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html#post1839164