Solved Random BSOD - parport.sys ntoskrnl.exe etc

[ArtisanJ]

Hello, hope some kind hearted person might be able to help me!?

I've been struggling with some random BSODs, please see attached dm log collector .zip

Can someone highlight to me where is the root of the problem? Thank you so much!

Best regards

Jack

 

[philc43]

Hello ArtisanJ,

From your recent crash dumps I can see that a couple of drivers have been implicated.

They are the graphics driver and a USB to video displaylink driver. You should try updating these to see if it will help.
igdkmd64 igdkmd64.sys Fri Mar 16 14:40:35 2018
dlkmd dlkmd.sys Thu Mar 27 17:21:05 2014

These links may help:

dlkmd.sys	WDDM KMD Loader - DisplayLink Core Software	USB to video download:
 [url=http://www.displaylink.com/support/downloads.php]All Downloads[/url]
Other portions of the software must be downloaded from the OEM

igdkmd64.sys	Intel Graphics driver	[url=http://downloadcenter.intel.com/Default.aspx]Drivers & Software[/url]

Here is a section from the crash dump analysis revealing the system activity at the point of the crash.

Start memory scan  : 0xfffff8800cb92ae8 ($csp)
End memory scan    : 0xfffff8800cb94000 (Kernel Stack Base)

               rsp : 0xfffff8800cb92ae8 : 0xfffff800032a4ee9 : nt!KiBugCheckDispatch+0x69
0xfffff8800cb92ae8 : 0xfffff800032a4ee9 : nt!KiBugCheckDispatch+0x69
0xfffff8800cb92b10 : 0xfffff8000323d202 : nt!KxWaitForLockOwnerShip+0x12
0xfffff8800cb92c28 : 0xfffff800032a2cce : nt!KiPageFault+0x44e
0xfffff8800cb92c30 : 0x0000000000000001 :  Trap @ fffff8800cb92c30
0xfffff8800cb92d08 : 0xfffff8000327e848 : nt!KeUpdateRunTime+0xb8
0xfffff8800cb92d30 : 0xfffff8000329c2ee : nt!KiSecondaryClockInterrupt+0x31e
0xfffff8800cb92d78 : 0xfffff800033dceed : nt!ExFreePoolWithTag+0x22d
[COLOR="Red"]*** WARNING: Unable to verify timestamp for igdkmd64.sys[/COLOR]
0xfffff8800cb92d98 : 0xfffff8000323d202 : nt!KxWaitForLockOwnerShip+0x12
0xfffff8800cb92de8 : 0xfffff800032375ae : nt!KeAcquireInStackQueuedSpinLockAtDpcLevel+0x7e
Unable to load image dlkmd.sys, Win32 error 0n2
[COLOR="red"]*** WARNING: Unable to verify timestamp for dlkmd.sys[/COLOR]
0xfffff8800cb93008 : 0xfffff800033dceed : nt!ExFreePoolWithTag+0x22d
0xfffff8800cb93048 : 0xfffff880058ee0d1 : dxgkrnl!DXGADAPTER::AcquireDdiSync+0xc9
0xfffff8800cb93088 : 0xfffff88005921308 : dxgkrnl!DXGADAPTER::DdiDestroyAllocation+0x50
0xfffff8800cb930b8 : 0xfffff8800592541d : dxgkrnl!DXGDEVICE::DestroyAllocations+0x83d
0xfffff8800cb93118 : 0xfffff9600005d4e7 : win32k!GreCombineRgn+0x1e7
0xfffff8800cb93158 : 0xfffff960000f5206 : win32k!RGNOBJAPI::RGNOBJAPI+0x2a
0xfffff8800cb931a8 : 0xfffff88005925508 : dxgkrnl!DXGDEVICE::DestroyResource+0x84
0xfffff8800cb931d8 : 0xfffff88005924bb5 : dxgkrnl!DXGDEVICE::TerminateAllocations+0x231
0xfffff8800cb93228 : 0xfffff88005928999 : dxgkrnl!DXGDEVICE::DestroyAllocation+0x99
0xfffff8800cb93248 : 0xfffff96000108abe : win32k!FreeObject+0x4e
0xfffff8800cb93278 : 0xfffff960000ce9e4 : win32k!RGNOBJ::vDeleteRGNOBJ+0x24
0xfffff8800cb932b8 : 0xfffff88005958b33 : dxgkrnl!DXGDEVICE::CloseInternalCddPrimaryHandle+0x6f
0xfffff8800cb93308 : 0xfffff880059587dc : dxgkrnl!DXGDEVICE::OpenCddPrimaryHandle+0x14c
0xfffff8800cb93358 : 0xfffff960001092c3 : win32k!GreDeleteObject+0x77
0xfffff8800cb93368 : 0xfffff96000328d50 : win32k!gDxgkWin32kEngInterface
0xfffff8800cb93388 : 0xfffff88005959ee6 : dxgkrnl!DXGPRESENT::CheckVisRgn+0x71a
0xfffff8800cb933b8 : 0xfffff80003231ef2 : nt!ExReleaseResourceAndLeaveCriticalRegion+0x12
0xfffff8800cb933d8 : 0xfffff880058ef3cb : dxgkrnl!DXGFASTMUTEX::Acquire+0x13
0xfffff8800cb933e8 : 0xfffff960001db8e9 : win32k!DxgkEngVisRgnUniq+0x69
0xfffff8800cb93468 : 0xfffff80003299374 : nt!SwapContext_PatchXSave+0xd4
0xfffff8800cb934b0 : 0xfffff96000328d50 : win32k!gDxgkWin32kEngInterface
0xfffff8800cb93678 : 0xfffff80003237a73 : nt!KeWaitForSingleObject+0x1a3
0xfffff8800cb936c8 : 0xfffff880058ef3cb : dxgkrnl!DXGFASTMUTEX::Acquire+0x13
0xfffff8800cb93738 : 0xfffff88005952273 : dxgkrnl!DxgkPresent+0x543
0xfffff8800cb93798 : 0xfffff8000326a901 : nt!MiAllocateWsle+0x1f1
0xfffff8800cb937c0 : 0xfffff96000328d50 : win32k!gDxgkWin32kEngInterface
0xfffff8800cb937c8 : 0xfffff96000328d50 : win32k!gDxgkWin32kEngInterface
0xfffff8800cb93aa8 : 0xfffff960001de46c : win32k!NtGdiDdDDIPresent+0x18
0xfffff8800cb93ad8 : 0xfffff800032a4b53 : nt!KiSystemServiceCopyEnd+0x13
0xfffff8800cb93ae0 : 0x0000000000000000 :  Trap @ fffff8800cb93ae0

 

[ArtisanJ]

Hello Phil

Many thanks for your speedy reply - your reply seems to make good sense and I will try to update these drivers when I am next by the office computer - which is later today!

Best regards

Jack

 

[ArtisanJ]

Hi again - update:

No more BSODs - however normally there are weeks between these....

I have been able to download the new driver for: DisplayLink Core Software, however the Intel driver I could not locate, nor scan for ( error on Intel website ) and their chat support was not very helpful other.

If anyone could suggest the next step that would be much appreciated - many thanks!

Jack

 

[philc43]

It's possible that the displaylink driver was the only one needing the update. Keep monitoring and post a new set of logfiles if you do get any more BSODs.

 

[ArtisanJ]

many thanks - yes let's stay with that positive thought! Many thanks for your help - best wishes,

Jack

 

[philc43]

Is everything still good?