Solved Random BSOD/restart, hidclass.sys, nvlddmkm.sys

[Toshy]

Hi,

I have issue with my pc, always have black sreen and restart. Whenever i play game or just surfing on the internet. I tried many things to fix but after spending inestimable time on it i still at the same point.

Here is what i tried:

Tested ram Mem test
set manually ram timing
tested HDD HD tune Pro
Updated bios
Downloaded manually all driver on manufacturer's sites.
Upgraded to windows 10 ( still the same issue )
reinstall windows 7
windows update
Copy nvlddmkm.sys from nvidia driver, extract then replace the one in win32 driver.
Install clean Nvidia driver with DDU in safe mode
All temps are good
Nothing is oc'ed

I hope you will be able to help me !!

 

[axe0]

Hi Toshy,

Welcome to the 7forums

Please remove following programs

Start Menu\Programs\ASUS\PC Diagnostics	Public:Start Menu\Programs\ASUS\PC Diagnostics	Public
Start Menu\Programs\DriverToolkit	Public:Start Menu\Programs\DriverToolkit	Public
Start Menu\Programs\Registrar Registry Manager	Public:Start Menu\Programs\Registrar Registry Manager	Public

ASUS software is known for causing BSODs.
3rd party registry editors are rarely a bit proper and mostly causing issues

   Warning

Programs that claim to update your drivers install either the wrong or corrupted drivers.
If you have installed any driver with DriverToolkit, please remove them as it may cause trouble.

An easy way to get remove these drivers is by using a restore point prior the installation.

Please update your Logitech drivers.
Driver Reference Table - LGVirHid.sys

3: kd> lmvm LGVirHid
Browse full module list
start             end                 module name
fffff880`0955b000 fffff880`0955d500   LGVirHid T (no symbols)           
    Loaded symbol image file: LGVirHid.sys
    Image path: \SystemRoot\system32\drivers\LGVirHid.sys
    Image name: LGVirHid.sys
    Browse all global symbols  functions  data
    Timestamp:        Sat Feb 27 06:18:47 2016 (56D131B7)
    CheckSum:         00015E67
    ImageSize:        00002500
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[Toshy]

Hi Axeo,

Thank for the help!!!

1st i removed the 3 programs
2 i didnt have installed any driver trought drivertoolkit because i didnt pay for it
3 i updated my keyboard

Now i have display device error Windows has stopped this device because it has reported problems. (Code 43)

so i run Display Driver Uninstaller in safe mode and reinstall the driver from nvidia.

It work about 20 min. After i push alt-tab to see my temperature. when i tried to go back to game i sreen turn black and power of the cpu still turnet on ( had to force restart ).

 

[axe0]

FYI, the problem you get isn't something BSOD related. There isn't a single thing about a display device error or something.

You're overclocking?

 

[Toshy]

I already tried Auto tuner from ai suite 3 in 2014. But now im at stock speed with turbo mode enable.

Gpu is oc'ed by the manufacturer. I tested this computer with a Msi 1070 gaming x and the problem persist.

could it be pci express slot?

 

[axe0]

I already tried Auto tuner from ai suite 3 in 2014

For stability reasons I recommend to do those stuff in the BIOS instead of with software.

 

[Toshy]

i never tried overclock since i upgraded the bios. is flashing the bios clean everyting from ai suite 3 ?
im at default configuration

 

[axe0]

I'm not sure, but it is possible.

 

[Toshy]

Can you tell me what I should try now?

 

[axe0]

What I would do is reseat the GPU and/or seat it into a different slot.

 

[Toshy]

Hi Axeo,

Its been 1 week and I don't have any crash... Look like the problem it was my pci slot I was not expecting it because I always have problem with that build and I changed all the parts I thought it was. It is the 1st time I received brand new defective part...

in a week you solved my problem, when I try to fix it for about 3 years...

thank you very much it is really appreciated

 

[axe0]

You're welcome