Random BSOD, stop code 0x0000001E

[Jgwman]

Random BSOD, stop code 0x0000001E, no reason listed

Hello, I was working on a computer I am refurbishing and most of its problems were worked out (all software; reinstalling Windows and drivers), but when test-running it today, after running for a few hours, I went to check on it and (I think it woke from sleep) then it blue-screened. It had no label, just the stop code 0x0000001E (and then in parenthesis a few, I think 4, 0x00000000). I don't really know what it means, but I have not yet updated the BIOS (updates are avaliable) so I don't know if that would help. Thanks for any help. (Required ZIP attached).
EDIT: The BSOD doesn't list a specific reason. It displays: 0x0000001e (0x0000000, 0x0000000, 0x0000000, 0x0000000).

 

[koolkat77]

Monitor hardware temperature with system monitoring software like Speccy or HWMonitor:

Piriform - Speccy

CPUID - HWMonitor​

• :info: For how to upload a screenshot or file, read here

Test and Diagnose RAM Issues with Memtest86+:

RAM - Test with Memtest86+​

:info: Pay close attention to part 3 of the tutorial "If you have errors"

   Tip

• :tip: Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

 

[Jgwman]

Will run speccy and memtest in just a minute. I also, however, got a new BSOD (with no label) whose stop code is 0x0000001E (0xFFFFFFFFC0000005, 0xFFFFF8000289D150, 0x0000000000000000, 0xFFFFFFFFFFFFFFFF).

 

[Jgwman]

Also now a PFN_LIST_CORRUPT 0x0000004E BSOD. I'm having trouble using the computer for a few minutes without it blue screening.

 

[koolkat77]

Proceed with RAM test please.

 

[Jgwman]

Sorry, all my USBs are MIA. I might be a bit.

 

[Jgwman]

Alright, it's running. I assume "Pass X%" means how much percent complete the current pass is, correct?

 

[Jgwman]

IT also says "Settings: RAM : 332 MHz". My RAM is supposed to be 800 MHz. Could this have something to do with it, or am I comparing the incorrect stats? From ASUS G71Gx webpage (this laptop): "DDR2 800 MHz SDRAM" is what my RAM is supposed to be.

 

[koolkat77]

Take a picture of it and upload here

 

[Jgwman]

Sorry, my camera's pretty terrible, but it's attached.

 

[Arc]

That pic does not show the full screen. We cannot see how many passes the test ran or some necessary information.

Take a pic of the entire screen.

 

[Jgwman]

Sorry, I thought koolkat meant about my question. The fifth pass is just finishing with no errors. Here's the full screen.

 

[Arc]

We suggest to run memtest for at least 7-8 passes.

Anyway, Download and install this Drivers for Atheros AR928X and Windows 7 by following http://www.sevenforums.com/tutorials/97061-driver-install-device-manager.html .

And Scan the system for possible virus infection with the following programs.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

 

[Jgwman]

Ok, It's 11 passes and no errors, so I'll reinstall the wireless driver and scan for viruses.

 

[Jgwman]

Alright, wireless drivers installed and no viruses reported from TDSSKiller. Running full WDO scan now. Got any more suggestions you could give me, assuming I don't have any viruses? I wanted to fix this today if possible, but it's morning here in the US.

 

[Arc]

A few ataport errors are present in the stack.

fffff800`00b9cbc8  fffff880`010b1114 ataport!IdePortCompletionDpc+0x1b8
fffff800`00b9cb58  fffff880`010b1ab9 ataport!IdeGetInterruptState+0x39
fffff800`00b9ca68  fffff880`010bb1a0 ataport!WPP_MAIN_CB
fffff800`00b9c238  fffff880`010b3204 ataport!IdeLunQueueInsert+0x110

........... and so on.

ataport.sys is the native IDE ATA/ATAPI Controller driver, as well as atapi.sys. It is most vulnerable to a particular type of malware called rootkit. That's why I suggested you TDSSKiller. If the scan finds nothing, its good.

Now, what else it may be? As it is the storage controller, check the SATA/Power cables. Replace those. Try the HDD (Seagate 500 BG) in another slot in the motherboard.

But all those are difficult to do in a laptop for its congested build.

As another try ..... you may disable Ricoh SD/MMC Host Controller.

And some BIOS updates are there. Your BIOS details is ....

BiosVersion = 1501   
BiosReleaseDate = 07/27/2009

There are versions 1701 and 1704 available to download in G71Gx - Notebooks & Ultrabooks - ASUS

   Warning

If you are not savvy with BIOS updating process, take the help of somebody who knows it, or take it to any technician. Whatever you are doing, you are doing it at your own risk. Any interruption during the update process will damage the motherboard.

 

[Jgwman]

I'm not sure about replacing the SATA cables, but I can try the hard drive in the other bay.
Where would I go to disable the Ricoh controller?
If you think the BIOS update will help, I'm willing to try that also.
The big problem is that I'm not sure how to reproduce any of my BSODs.
EDIT: Found the Ricoh Controller in device manager.

 

[Jgwman]

Apparently I have to boot from the motherboard support DVD to update the BIOS. I have a recovery DVD and a drivers DVD only, do you know how I could get the motherboard support DVD on a bootable USB?

 

[Arc]

Sorry I have no idea. You may search in the board manufacturers site.

But you need to be patient. Its the first thing you need to fix your issue.

 

[Jgwman]

Figured out how to update BIOS. I'm gonna do that, then test my hard drive. You know any good utility to test a hard drive?