Random BSOD while Chrome is open!

[Slingi]

Hey Forum,

iam german so excuse me for my language and also iam kind of new to the whole BSOD fixing thing so pls be patient.

Since i got my custom pc it got random BSODs. Well i just lived with it for a certain time but now is the time for me to change it cause its getting on my nervs.

Things i mentioned about the BSODS:
-They only appear while i have chrome open (90%sure)
-Sometimes i got a BSOD onca a week and sometimes it appears twice a day

I made few screenshots for the error code, u can see the last 4 BSODS in the attachments

Iam pretty desprate about it and i hate it to play games with the constant fear of crashing the PC

Thx for the help,

Tom Slingi

 

[essenbe]

Hello, Slingi and welcome to the Forums. If you would, please run the BSOD Posting instructions.
www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html#option2 and upload the results here. http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Please run the short and long tests with Seatools for DOS http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html#Part3

Also please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

 

[Slingi]

Here is the Zip file

i hope i did it right!

Ill do the seatool thingy now

edit: My SSD and HDD passed all tests: Smart-,Simple Short- and Simple Long Test
Ill do the reboot thing when iam back from work

 

[essenbe]

OK, the sfc scan only takes a couple of minutes usually. But looking at your error reporting every crash, no matter which program lists NTDLL.DLL. I will check and see what I can find out about it, but the sfc scan may fix it. Make sure you have done all your Windows Updates.

 

[essenbe]

Try to uninstall VLC, at least temporarily to see if we can fix this.

 

[Slingi]

Alright i did now all 3 Tasks and all were negativ so no errors i deinstall vlc now. I will respond if the bluescreen still appears even without vlc

 

[essenbe]

Ok, I hope it will work.

 

[Slingi]

happend again

I got another Bluescreen while playing WoW and watching a youtube video

BSOD in attachment

 

[essenbe]

Ok please upload the http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html again. Also, almost every one of your files are a different error code. That is normally a sign that the problem is ram.

 

[Slingi]

Error Report 2 :

Ok second report in attachment

Thanks for the Help

 

[essenbe]

here is what the dump says

fffff880`067c8970  fffff880`04bb5c10Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0xcfc10
fffff880`067c8978  fffff880`04bb5c96 nvlddmkm+0xcfc96

Which is your Video card driver, this is the info on the driver

nvlddmkm
start             end                 module name
fffff880`04ae6000 fffff880`054f4000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Jan 09 16:22:06 2015 (54B0548E)
    CheckSum:         009D73FA
    ImageSize:        00A0E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please install a new driver or the same driver using this method http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html

 

[Slingi]

I followed the steps and reinstalled the Nvidia driver. Should i keep VLC uninstalled?

 

[essenbe]

I think for right now, yes keep it uninstalled.

 

[Slingi]

Alright i gona reply when the next BSOD is coming!

Thank you very much essenbe!!

 

[essenbe]

OK, I hope there isn't a next one for you.

 

[Slingi]

unfortunately its me again

2 Days without BSOD and then they appeared again

BSODs in attachment

 

[Slingi]

no more suggestions?

 

[essenbe]

Sorry I must have missed your Post. Please upload the BSOD Posting Instructions http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html here.

 

[Slingi]

i already was wondering why i got no response but iam glad to hear from you

 

[essenbe]

Slingi, these are saying the same as the others.

fffff880`061d2788  fffff880`049d136eUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** [COLOR=red]WARNING: Unable to verify timestamp for nvlddmkm.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x19836e

Which is your graphics driver again. please reinstall your driver and use a different WHQL driver this time, installing using the same instructions, http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html. It seems that almost all crashes are listing a different error code. That is indicative of ram problems. Also, please make sure the Firmware on your SSD is up to date.

Please Run Memtest86+

   Information

Please download from this site only http://www.memtest.org/ in the middle of the page are the Download links, you can download the ISO.zip or the Auto USB Flash Drive installer.zip

Extract the Zip file. If you chose the ISO image, burn it to a CD using Windows Disk Image Burner or any Image burner you may have. If you downloaded the Auto USB installer, extract it, insert your USB 2.0 Flash Drive and take note of the drive letter. Run the installer, select the Flash Drive Letter, check the format box and press next. It will install memtest86+ to a flash drive. You can use either V4.20 or V5.01. Boot from your selected media. If you use V5.01 it will tell you to press certain buttons at the start, please press no buttons. The test will begin on it's own and continue to run until you stop it. It needs to run for 8 consecutive, complete passes or until you receive an error. If you receive an error, stop the test. Even 1 error is a fail. Each pass tests a different part of the ram and each of the 10 tests in each pass tests something different. It takes a minimum of 8 passes to completely test the ram, more passes are better. It is quite a long test and will take several hours depending on how much ram you have. Due to the time length it is best to run overnight. If you have any questions, please do not hesitate to ask​