Random BSOD while playing Newest games

[abyssninja]

I have been getting BSODs when i play borderlands 2, battlefield 3 and a few other games, some times a few minutes in and other an hour or so in. At times the system will hang and the sound will get messed up and there will be glitches all over the screen and everything i try to open causes the system to hang and force close until i restart. Please help me solve this nuisance!

 

[Arc]

Hello abyssninja. Have a look. It is norton that is crashing your computer.

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffffa000d480c10, 0, fffff8800136976b, 7}

*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS"]SYMEFA64.SYS[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS"]SYMEFA64.SYS[/URL]

Could not read faulting driver name
Probably caused by : [URL="http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS"]SYMEFA64.SYS[/URL] ( SYMEFA64+11076b )

Followup: MachineOwner
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Description here: Driver Reference Table - SYMEFA64.SYS.

Also another component of norton 360 ...

fffff880`0a9e3958  fffff880`01157da5Unable to load image \SystemRoot\system32\drivers\N360x64\1402010.016\[URL="http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS"]SYMDS64.SYS[/URL], Win32 error 0n2
*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS"]SYMDS64.SYS[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS"]SYMDS64.SYS[/URL]
 SYMDS64+0x2da5

Description here: Driver Reference Table - SYMDS64.SYS

Razer Lycosa ... a very well known cause of the BSODs ....

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*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=Lycosa.sys"]Lycosa.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=Lycosa.sys"]Lycosa.sys[/URL]

Probably caused by : [URL="http://www.carrona.org/drivers/driver.php?id=Lycosa.sys"]Lycosa.sys[/URL] ( Lycosa+1c23 )

Followup: MachineOwner
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And the driver is very old.

fffff880`02400000 fffff880`02407100   Lycosa   T (no symbols)           
    Loaded symbol image file: Lycosa.sys
    Image path: \SystemRoot\system32\drivers\Lycosa.sys
    Image name:[URL="http://www.carrona.org/drivers/driver.php?id=Lycosa.sys"] Lycosa.sys[/URL]
    Timestamp:        [COLOR=Red]Wed Sep 08 08:31:26 2010[/COLOR] (4C86FC86)
    CheckSum:         0001462D
    ImageSize:        00007100
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from Razer Support

Finally come to the graphics related crash. It is evident that your display driver is not the latest one.

fffff880`04a00000 fffff880`04a8d000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
[COLOR=Red]    Image name: atikmpag.sys
    Timestamp:        Thu Dec 20 01:02:55 2012 [/COLOR](50D21667)
    CheckSum:         00095A98
    ImageSize:        0008D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update your ATI/AMD display driver.
You can get it from the link in our forum, http://www.sevenforums.com/graphic-...alyst-video-driver-windows-7-a.html#post17671, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.

During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

Have another look ....

STACK_COMMAND:  kb

FOLLOWUP_IP: 
dxgmms1!VIDMM_MEMORY_SEGMENT::EvictResource+430
fffff880`04732bf0 44846920        test    byte ptr [rcx+20h],r13b

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  dxgmms1!VIDMM_MEMORY_SEGMENT::EvictResource+430

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME:  dxgmms1.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce799c1

FAILURE_BUCKET_ID:  X64_0x50_dxgmms1![COLOR=Red]VIDMM_MEMORY_SEGMENT[/COLOR]::EvictResource+430

BUCKET_ID:  X64_0x50_dxgmms1![COLOR=Red]VIDMM_MEMORY_SEGMENT[/COLOR]::EvictResource+430

Followup: MachineOwner
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Dont pay attention to the dxgmms1 thing, it is an OS component. It actually represents the graphics element, your display driver. It says something about the Video Memory thing. And, here it comes ....

Name        :   AMD Radeon HD 6800 Series
Adapter RAM :   [COLOR=Red]1.00 GB[/COLOR] (1,073,741,824 bytes)

Is it enough for the newest resource hungry games? I doubt. Also, How old the GPU is?

After installing the latest display driver, stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Also perform a Video Memory Stress Test.

Let us know the results.

 

[abyssninja]

Thank you for the reply! i have the latest video card drivers installed, i downloaded them from the ATI/AMD site and re-installed them again, also did the same for the lycosa driver as its the most accurate driver. AS far as the Norton goes, should i just get rid of it and try out a different anti-virus?

Video card memory test came out good, no errors.

Video card stress test was very laggy, no artifacts but it seemed like the temperature went high very fast.
see attached picture for results.

 

[Arc]

AS far as the Norton goes, should i just get rid of it and try out a different anti-virus?

Good point

Uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner. MSE, cause it is most lightweight o the system and never causes a BSOD.

Download, install and update those, and then run full system scans with both of them, one by one.

As all the others are apparently OK, wish you best of luck with the antivirus swap Let us know how the computer works after that.

 

[abyssninja]

Ok so i completely removed norton and installed both of the ones you suggested and i managed to play Borderlands 2 for a good amount of time without any crashes. I will do some more testing and if i do run into another BSoD i will post the information up. Thank you for the reply and the recommendation, i can see somewhat of an improvement after i removed norton

 

[Arc]

That's obvious. Norton's crasher, at least for you

Inform us how the computer is running when you think your issue is fixed or not.

 

[abyssninja]

so i just ran into to the blue screen again! This time i was not even playing a game, just simply browsing the web.

 

[Arc]

Do you use Linksys AE3000? If so, update the driver.

Scan the system for possible virus infection.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

And then enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

   Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

   Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

   Tip

• If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
• If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.

 

[abyssninja]

well that went terrible lol
i would get to the part where it asks for the password and as soon as i logged on the screen would get all messed up and the computer would freeze forcing me to press the restart button.

 

[Arc]

It failed to record the crash dump.

Disable driver verifier. (If needed, boot into safe mode and disable it there)
Remove all the startup entries other than the antivirus.
Enable verifier again, make it sure that you are not checking any driver provided by "microsoft" and "unknown"

Hopefully this time we will get a crash dump.

 

[abyssninja]

ok it froze on me while playing battlefield 3. i took a screen shot right after i had to force close BF3. i was listening to music as well and the sound got all messed up and the graphics on certain programs would display that pink artifact on it, other programs wouldn't even open they would just crash immediately.

 

[Arc]

Either the GPU or the motherboard is failing.

First replace the GPU. Use the onboard graphics; or if there is no onboard graphics use another GPU to test.

If all the same in those situations too, it is a failing mobo I doubt.

 

[abyssninja]

I dont really have a spare GPU to use, is there any other way i can check? Also i just ran 3d mark 11 and according to CPUID HWMonitor my gpu temperatures went as high as 66 °C, could that be the cause of the BSoD? Also could my set up be the issue? Restricted airflow?

 

[Britton30]

you may try removing the GPU and using an ordinary pencil eraser, clean the gold pin contacts making sure to blow away any eraser debris. do this away from the PC. then reinstall it and be sure the power connectors and card are fully seated. Test the system now. Then...

Run this test, it may take some hours to complete.

RAM (memory):

This will require memtest on a bootable CD or USB stick.
RAM - Test with Memtest86+​

 

[abyssninja]

So i did run memtest and this is what came up.
i have not isolated as to which stick might be bad or if the mobo is bad yet but once i do ill post again.

 

[Britton30]

Yeah some RAM or slot is bad. If you get even 1 error, you can stop the test and proceed to the nest stick/slot in the test.

 

[abyssninja]

I did find the bad stick finally lol
i also wanted to check and see if my mobo settings are set right, these are the default settings it came with.

 

[Britton30]

The settings are OK except for ECC Mode, disable that. Short for Error-Correcting Code memory, a type of memory that includes special circuitry for testing the accuracy of data as it passes in and out of memory. It is used mostly for servers and machines that must not fail, medical, scientific, etc.

 

[abyssninja]

I bought a new video card and im sending the memory back, and i have not ran into any other issues, from the looks of it the video card was on its way and the memory came messed up and the combination of the 2 was causing all these issues. Thank you so much for the help guys

 

[Arc]

Good news.
When you think the issue is over, please mark this thread as solved