Random BSOD while using computer. error 0x00000109

[Drayvenn]

Hi everyone! First time poster so I'm hoping someone can help me figure this out.

I have an HP desktop computer. Specs are:
HP p7-1010
AMD Athlon II X4 645 Processor 3.1ghz
6144mb of RAM
Windows 7 pro 64bit
Onboard Video

The error im getting its 0X00000109 and then the computer reboots into windows.
I have updated all the drivers from the HP website so everything is up to date. I've also removed any virus's that were on the computer as well. I've checked the hardware with various testing programs (hiren's boot CD, memtest, pc doctor) and nothing has come back with any errors. I'm stumped as to what the cause could be. I've uploaded my dump file in the hopes someone can help. Thank you in advance for any suggestions or fixes

 

[x BlueRobot]

[COLOR="Red"]BugCheck 109[/COLOR], {a3a039d8970d25b5, b3b7465ee98b6377, fffff80000b96bb0, [COLOR="Blue"]6[/COLOR]}

*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : ntoskrnl.exe ( nt_fffff80000b95000+1bb0 )

Usual causes:  Device driver, Breakpoint set with no debugger attached, Hardware (Memory in particular)

This bugcheck suggests that a region of critical kernel code or data was corrupted, this could be due failing RAM where the kernel code was being held, or a driver has modified the kernel code for some reason.

Remove:

Start Menu\Programs\Norton 360

Norton is known to cause BSODs with Windows 7, and is a very bloated anti-virus program, please remove using the official Norton Removal Tool if the program or parts of the program are still remaining, then install and run full scans with these free and proven alternatives which work with Windows 7, due to their compatibility and lightweight nature of system resources.

Install and perform full scans with:

• Malwarebytes : Free anti-malware download
• Microsoft Security Essentials | Protect against viruses, spyware, and other malware

   Information

Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:

• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Run Memtest86+ for least 9-10 passes, and preferably overnight as it can take a while to fully complete.

Test each RAM stick individually, if an error is found then move the same RAM stick into the next DIMM slot and test again, if errors are found for the same RAM stick in every available slot then you have a faulty RAM module. On the other hand, if no errors are found in the next slot or the other slots for the same RAM module, then you have a faulty DIMM slot.

Test each RAM stick and every motherboard DIMM slot available.

test|Slot1|Slot2
RAM1| Error | Error
RAM2|Good|Good

It is a RAM, a bad RAM.

But if you have got a result like that:

test|Slot1|Slot2
RAM1| Error |Good
RAM2| Error |Good

It is a motherboard issue. The particular slot is bad.

Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:

• http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

   Information

Additional Help - http://www.sevenforums.com/crash-lo...-driver-verifier-identify-issues-drivers.html

 

[Faladu]

Do: SFC /scannow [works from the START | run box, just tested]
Let it check your windows files.

That kernel is main OS file so you might consider booting from the 7 install DVD also, for a repair, if all else is failing to succeed.

 

[Drayvenn]

Thanks so much for all your help guys. I will give all of this a shot and see what the results are and post back here.

 

[Drayvenn]

Ran Sfc /scannow and everything came back clean. also did a chkdsk and everything came back ok. Gonna put in a win 7 CD and try to repair it and see if that works. Then try N360 and check ram. Thanks again guys

 

[Drayvenn]

used norton removal tool to uninstall Norton 360. BSOD is still occuring. Going to run Memtest on it now. one stick in each slot. Whats a good time to let the test run for?

 

[x BlueRobot]

At night when your asleep, or in the mornings before you go to work/school, basically whenever your not going to be using the computer for a long period of time.

 

[Drayvenn]

Alright so so far i have done the following:

Performed a sfc /scan now and everything checked out.
Also did chkdsk and everything checked out.
Removed N360 with the norton removal tool and the BSOD's are still happening.


Im still running Memtest86 through hirens boot CD (which when trying to boot into says, No PXE stack commands (usually a bad config). So far no errors. I think 42 hours is long enough eh?

If the mem tests come back clean with no errors, what else can i do to solve this probleM?

 

[Drayvenn]

Enabled verifier.exe and upon booting into windows, a new BSOD appeared and restarted the computer. USBFILTER is what caused it according to the BSOD message. any thoughts on how to repair/remove?

 

[Drayvenn]

This is a new SF diagnostic folder im posting now. The 2nd to last minidump file (may 23rd) is the one where the usbfilter should be. There was the original BSOD in between trying to get this information before i could post it. Not sure exactly what to look for in terms of how im supposed to remove this.

Once again, i wanna thank everyone for there help with this

 

[x BlueRobot]

[COLOR="Red"]BugCheck D5[/COLOR], {fffff980035cae40, 0, fffff880043e01aa, 0}

*** WARNING: Unable to verify timestamp for usbfilter.sys
*** ERROR: Module load completed but symbols could not be loaded for usbfilter.sys

Could not read faulting driver name
Probably caused by : [COLOR="red"]usbfilter.sys[/COLOR] ( usbfilter+41aa )

Usual causes:  Device driver

This bugcheck a device driver referenced a region of memory which was already being freed.

fffff880`031af4a0  fffff880`04390db8 USBPORT!USBPORTBUSIF_UsbdBusInterfaceReference
fffff880`031af4a8  fffff880`04390dc8 USBPORT!USBPORTBUSIF_UsbdBusInterfaceDereference
fffff880`031af4b0  fffff880`04393244 USBPORT!USBPORTBUSIF_UsbdBusGetUSBDIVersion
fffff880`031af4b8  fffff880`043932e0 USBPORT!USBPORTBUSIF_UsbdBusQueryBusTime
fffff880`031af4c0  fffff880`04392170 USBPORT!USBPORTBUSIF_UsbdBusSubmitIsoOutUrb
fffff880`031af4c8  fffff880`04392e20 USBPORT!USBPORTBUSIF_UsbdBusQueryBusInformation
fffff880`031af4d0  fffff880`04392de4 USBPORT!USBPORTBUSIF_UsbdIsDeviceHighSpeed

We can see there are several USB related routines being called, so we are looking at potential USB related problems.

usbfilter.sysbelongs to your AMD USB Filter driver, it is most likely to be part of the AMD chipset, if a separate driver entry is not given on the AMD Support Page. If you can't find a driver from the AMD support page, then check your motherboard support page.

1: kd> [COLOR="SeaGreen"]lmvm usbfilter[/COLOR]
start             end                 module name
fffff880`043dc000 fffff880`043e9000   usbfilter T (no symbols)           
    Loaded symbol image file: usbfilter.sys
    Image path: \SystemRoot\system32\drivers\usbfilter.sys
    Image name: usbfilter.sys
    Timestamp:        [COLOR="red"]Tue Dec 22 08:26:22 2009[/COLOR] (4B3082AE)
    CheckSum:         0000DFD8
    ImageSize:        0000D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[Drayvenn]

Well I've been looking at the AMD support page that you linked but the only drivers I can find are for graphics and nothing else. The motherboard I have is N-Alvorix-RS880-uATX according to HP.com.

The original chipset drivers are on HP's website for the computer but I have downloaded and installed those and It does not seem to have fixed the problem. Is there a way to uninstall the chipset drivers and then re-install? If you can would this even work?

 

[x BlueRobot]

My Internet connection is not good tonight, here's the AMD Support Page for the motherboard and chipset search page: AMD Support Search.

Your motherboard documentation - HP and Compaq Desktop PCs - Motherboard Specifications, N-Alvorix-RS880-uATX (Alvorix) - c02560084 - HP Business Support Center

 

[Drayvenn]

Alright i was able to find the chipset driver that included the filter for usb ports. Just installed it so im going to see if that solves the problem. God i really hope it does.

 

[Drayvenn]

As it turns out, it did NOT fix the problem. Im getting so frustrated with this computer right now!! lol but if its not that then what can it be? any suggestions?

 

[Drayvenn]

Since it bsod'd again, im just gonna post the latest dump file for your viewing pleasure . I am truly stumped here

 

[x BlueRobot]

[COLOR="Red"]BugCheck 109[/COLOR], {a3a039d89dc8b501, b3b7465ef046f333, fffff80000b96bb0, 6}

*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Probably caused by : ntoskrnl.exe ( nt_fffff80000b95000+1bb0 )

Okay, let's test the hard-drive throughly for any errors (skip any steps you have completed):

Run some hard-drive diagnostics and follow these steps:

• Hard Drive Diagnostic Procedure

Find your hard-drive manufacturer and run their tests.

Additional Tests:

• SeaTools for DOS | Seagate
• CrystalDiskInfo - Software - Crystal Dew World

Post a screenshot of Crystal Disk Info summary:

• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

If you have an SSD, make sure the following are up to date:

• SSD firmware
• BIOS Version
• Chipset Drivers
• Hard disk controller drivers/SATA drivers
• If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

Check for any file system errors and bad sectors using Option #2 of:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Use this command with Disk Check:

chkdsk C: /f /r