Random BSOD?

snapbyte · May 18, 2015

I'm having infrequent but annoying BSOD's and I really don't know why. I recently got a new mobo, processor, and SSD, and had to freshly install Windows and all my drivers again.

Here is the dump file. Please help me out!

Code:

Microsoft (R) Windows Debugger Version 6.3.9600.17336 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\051815-5397-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Machine Name:
Kernel base = 0xfffff800`02c66000 PsLoadedModuleList = 0xfffff800`02ea3e50
Debug session time: Mon May 18 01:47:14.703 2015 (UTC - 4:00)
System Uptime: 0 days 0:35:01.967
Loading Kernel Symbols
...............................................................
................................................................
.............................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff96000124283, fffff88007e33030, 0}

Probably caused by : win32k.sys ( win32k!HmgLockEx+a3 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff96000124283, Address of the instruction which caused the bugcheck
Arg3: fffff88007e33030, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
win32k!HmgLockEx+a3
fffff960`00124283 0fb7430c        movzx   eax,word ptr [rbx+0Ch]

CONTEXT:  fffff88007e33030 -- (.cxr 0xfffff88007e33030;r)
rax=fffff900c0200000 rbx=0000000000000000 rcx=fffffa8010b60670
rdx=fffff900c0200000 rsi=0000000000000000 rdi=fffff900c0200000
rip=fffff96000124283 rsp=fffff88007e33a00 rbp=0000000000000000
 r8=0000000000000001  r9=0000000000000000 r10=0000000000000000
r11=fffff88007e33a68 r12=0000000004213600 r13=0000000000000000
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
win32k!HmgLockEx+0xa3:
fffff960`00124283 0fb7430c        movzx   eax,word ptr [rbx+0Ch] ds:002b:00000000`0000000c=????
Last set context:
rax=fffff900c0200000 rbx=0000000000000000 rcx=fffffa8010b60670
rdx=fffff900c0200000 rsi=0000000000000000 rdi=fffff900c0200000
rip=fffff96000124283 rsp=fffff88007e33a00 rbp=0000000000000000
 r8=0000000000000001  r9=0000000000000000 r10=0000000000000000
r11=fffff88007e33a68 r12=0000000004213600 r13=0000000000000000
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
win32k!HmgLockEx+0xa3:
fffff960`00124283 0fb7430c        movzx   eax,word ptr [rbx+0Ch] ds:002b:00000000`0000000c=????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  dwm.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

LAST_CONTROL_TRANSFER:  from fffff960002dc6b0 to fffff96000124283

STACK_TEXT:  
fffff880`07e33a00 fffff960`002dc6b0 : fffff900`c1b2a8b0 00000000`00000001 00000000`1c120bb5 fffff900`c1d08690 : win32k!HmgLockEx+0xa3
fffff880`07e33a70 fffff960`002dbbae : fffff900`c1b2a8b0 00000000`00000000 00000bb5`624d4653 00000000`0000001d : win32k!SFMLOGICALSURFACE::OwnsSurfaceCleanup+0x40
fffff880`07e33aa0 fffff960`002dcab3 : 00000000`00000000 00000000`1c120bb5 fffff900`c1b2a8b0 00000000`042136e0 : win32k!SFMLOGICALSURFACE::DeInitialize+0x4e
fffff880`07e33ae0 fffff960`002395ff : 00000000`00000000 fffff900`c0133010 fffff900`c1b2a8b0 00000000`00000020 : win32k!bhLSurfDestroyLogicalSurfaceObject+0x4b
fffff880`07e33b20 fffff960`0025a908 : 00000800`00000001 00000000`00000001 fffff880`07e33c60 00000000`00000000 : win32k!GreSfmCloseCompositorRef+0x10f
fffff880`07e33b60 fffff800`02cd5953 : fffffa80`10b60670 00000000`0383f870 000007fe`f5afd610 00000000`00000000 : win32k!NtGdiHLSurfSetInformation+0x1a8
fffff880`07e33be0 000007fe`fdde4efa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0383f2c8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000007fe`fdde4efa


FOLLOWUP_IP: 
win32k!HmgLockEx+a3
fffff960`00124283 0fb7430c        movzx   eax,word ptr [rbx+0Ch]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k!HmgLockEx+a3

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc5e0

IMAGE_VERSION:  6.1.7600.16385

STACK_COMMAND:  .cxr 0xfffff88007e33030 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_win32k!HmgLockEx+a3

BUCKET_ID:  X64_0x3B_win32k!HmgLockEx+a3

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x3b_win32k!hmglockex+a3

FAILURE_ID_HASH:  {8f81bb6a-de67-bc4d-99db-3f117a68551c}

Followup: MachineOwner
---------

Arc · May 18, 2015

Hi snapbyte.

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats including BSODs.

Code:

[COLOR=Red]Windows 7 Kernel Version 7600 MP [/COLOR](4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633

Report us for any further BSOD after doing it.
___________________________________________

Code:

[COLOR=Red]BugCheck 3B[/COLOR], {c0000005, fffff96000124283, fffff88007e33030, 0}

Probably caused by : win32k.sys ( win32k!HmgLockEx+a3 )

Followup: MachineOwner
---------

Random BSOD?

snapbyte

New member

My Computer

Arc

New member

My Computer