Random BSOD

[cJoe690]

My PC is randomly blue screening. I have a fresh Win7 install and haven't updated any hardware recently. I've attached my log, let me know if you need any further info. Thanks for the help!

-Joe.

 

[ICIT2LOL]

Hello and welcome Joe mate first up looks like a graphics problem to me at least so with the new install I am assuming you updated the driver for that card ?? Drivers & Tools

MODULE_NAME: dxgkrnl

FAULTING_MODULE: fffff80002e56000 nt

DEBUG_FLR_IMAGE_TIMESTAMP:  57089792

FAULTING_THREAD:  fffffa800972aa80

DEFAULT_BUCKET_ID:  [COLOR="Red"]GRAPHICS_DRIVER_FAULT[/COLOR]

Edit Meant to mention might be worth trying reseating the card - simple thing but happened to me recently.

 

[cJoe690]

Thanks for the reply! Yes I installed the newest AMD graphics driver for my specific card. I just reseated the card but no luck, I continue to receive the same BSOD. I should mention that I was getting the same BSOD before my fresh install of windows. Is it possible my card is going to shit? I'm now getting odd performance problems, for example, when I open up a game (Overwatch) my second monitor goes black. If I use ALT+TAB a bit I can get it back to working somewhat better but what ever is on that screen remains frozen. AMD Support wants me to put my card in another PC to test it but that's a hassle. Any advice or further ideas?

 

[cJoe690]

Just received a message from my windows action center saying "ati graphics driver has stopped working (1) times.." I haven't seen this before. I hope it helps with a solution.

 

[ICIT2LOL]

Joe have you ran any tests on that card?? if not then it might be worth while running the Furmark one
FurMark and if you can can you check for the temps on the machine Speccy is just as good any Speccy - Free Download - Piriform

 

[cJoe690]

Joe have you ran any tests on that card?? if not then it might be worth while running the Furmark one
FurMark and if you can can you check for the temps on the machine Speccy is just as good any Speccy - Free Download - Piriform

I just ran the FurMark stress test for 10 minutes and everything seems fine. My temp stayed at 80 degrees celsius during the test.

 

[ICIT2LOL]

Ok mate might ask for some help on this one as I am stuck at where we are but just as a matter of interest did you notice the temps on the CPU when you ran that test??

 

[townsbg]

I suggest that you remove the driver and reinstall it. Use this program to make sure that it is gone. Display Driver Uninstaller Download version 16.0.0.4

 

[axe0]

Hi cJoe690,
Welcome to the 7forums

If you are overclocking anything, please revert back to stock while troubleshooting.

As others have suggested, please (re)install/update your AMD display drivers. Follow below instructions for only installing the drivers, sometimes software may cause problems.

Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to install as less as possible software using custom/advanced options, you can use this tutorial to do so :ar: http://www.sevenforums.com/tutorial...install-without-catalyst-install-manager.html
View attachment 389237

1: kd> lmvm atikmdag
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fffff880`0f099000 fffff880`10ad6000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
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    Timestamp:        [COLOR="Red"]Thu Jun 02 22:48:48 2016[/COLOR] (57509BB0)
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Diagnostic test

 GPU TEST

Run Furmark to test your GPU. Furmark tutorial

   Note

Run Furmark for around 30 minutes

   Warning

Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if temperatures rise too high

Make a photo of the result and post it.

Please fill in your system specs

Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
The PSU, cooling and other stuff are NOT mentioned in the tool.
How to fill in your system specs:

 

[cJoe690]

Ok mate might ask for some help on this one as I am stuck at where we are but just as a matter of interest did you notice the temps on the CPU when you ran that test??

Thanks for trying. My CPU temp during the GPU stress test was 44c Max.

I suggest that you remove the driver and reinstall it. Use this program to make sure that it is gone. Display Driver Uninstaller Download version 16.0.0.4

I've tried this plenty of times but gave it another try using the program you recommended to uninstall the driver. Unfortunately it did not work, I received the same BSOD shortly after.

I really do appreciate the help guys! Any other ideas?

 

[axe0]

Please read my post

 

[cJoe690]

Please read my post

I'm already 8min into FurMark I'll report back after the full 30min.

 

[townsbg]

Did you simply uninstall the driver or did you remove it with the tool myself and axe posted? If you recently updated your driver I suggest that you try using a slightly older one. Perhaps there is a bug with the newest version.

 

[ICIT2LOL]

Hello mate look townsbg and Axe are better at this than I and the only ref to the driver I could find is the one I linked Oh the temp pretty good actually.

 

[cJoe690]

Hey Axe, so I did everything you told me to do. The only problem I had was getting a screenshot of my FurMark results because the program would crash when I hit the screenshot button. So I took an early screenshot Imgur: The most awesome images on the Internet hopefully it can still be used to help. After 30 minutes of running FurMark my max GPU temp was 82c and an average temp of 80c. It seemed to run fine and consistent.

 

[axe0]

It looks like I have forgotten a small thing with Furmark, GPU-Z.
In Furmark you can find a tool called 'GPU-Z' (if you want to install GPU-Z is up to you), when GPU-Z is open click on the 'Sensors' tab, on this tab you can monitor

• the frequency of the GPU,
• the GPU memory clock,
• the temperature,
• the power,
• the load on the GPU,
• Etc.

I would like you to make a screenshot of GPU-Z after you have either cancelled Furmark for any reason or Furmark is finished, post this screenshot in your next reply.

We know the GPU itself is fine, but a few details would be appreciated Please run Furmark again for a few minutes and post a screenshot of the GPU-Z tab.

 

[cJoe690]

Let me know if there's anything else I can do to help

 

[cJoe690]

Axe don't forget about me! ^

It looks like I have forgotten a small thing with Furmark, GPU-Z.
In Furmark you can find a tool called 'GPU-Z' (if you want to install GPU-Z is up to you), when GPU-Z is open click on the 'Sensors' tab, on this tab you can monitor

• the frequency of the GPU,
• the GPU memory clock,
• the temperature,
• the power,
• the load on the GPU,
• Etc.

I would like you to make a screenshot of GPU-Z after you have either cancelled Furmark for any reason or Furmark is finished, post this screenshot in your next reply.

We know the GPU itself is fine, but a few details would be appreciated Please run Furmark again for a few minutes and post a screenshot of the GPU-Z tab.

 

[townsbg]

Did you remove the driver with driver uninstaller as suggested?

 

[cJoe690]

Did you remove the driver with driver uninstaller as suggested?

Yes. Then re-installed the driver through device manager (no extra software)