random BSODs error 0x000000b8/490@01010004

[mvmarco]

Hello,

I am experiencing some BSODs on my ASUS G75VW. It's not happening at specific times, but every now and then, within 1-2 days, and that is completely random. I thought it was initially from some Adobe applications because it happened mostly when I was linking projects between the apps, but I found it also happened idly. I don't think it's hardware specific but rather a wrong setting or application problem. I have attached the history log below.

The computer has rebooted from a bugcheck. The bugcheck was: 0x000000b8 (0xfffff80002407cc0, 0xfffffa800c759660, 0x0000000000000000, 0x0000000000000000).

The computer has rebooted from a bugcheck. The bugcheck was: 0x000000f7 (0xfffff80002c0dc60, 0x0000f88003f6a02d, 0xffff077ffc095fd2, 0x0000000000000000).

 

[koolkat77]

Welcome to SevenForums.

Probably caused by : iusb3xhc.sys ( iusb3xhc+5e81 )

Intel(R) USB 3.0 eXtensible Host Controller Driver

Check for updates on its drivers: Driver Reference Table

See if enabling or disabling USB selective suspense helps:

• http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html

Replace Avast! antivirus with Microsoft Security Essentials as it contributes in BSOD-s.

• avast! Uninstall Utility | Download aswClear for avast! Removal
• Microsoft Security Essentials - Microsoft Windows
• Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• Click on the rb:
• Type CMD on Search
• Left click and Run as Administrator
• Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Free up the start-up, nothing except the antivirus is usually needed.

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Let us know the results.

 

[mvmarco]

Hello, and thanks for the reply.

I've done all the steps , with the exception of the System File Checker and Disk Check, as I will set them in queue when I won't use the PC. The startup was already optimized, and I've also replaced Avast with Microsoft Security Essentials. Does Anti-Malware works well in conjunction with MSE? Can I use them both? I used to have it a while ago, but on a different system.

I will keep up any upcoming updates!

Thanks, again
marco

 

[koolkat77]

Yes they do
Will wait for an update, take your time.

Good luck.

 

[mvmarco]

After a short while something really odd happened. The PC froze and red flickering and slight distortion appeared on the screen, it's the first time it ever happened. I had to turn off the system completely and when I tried to boot up, It couldn't boot, nor repair files, not even in safe mode. I eventually managed to access the "repair computer" menu from the boot options, and I was able to boot only through an earlier system restore. After that I ran Sys File Checker, and Disk Check and I haven't got any errors or corrupt segments, and looked allright. After the freeze I went to Event Log and It came up with ID 11 multiple times which is quite odd.

The driver detected a controller error on \Device\Harddisk2\DR2.

 

[koolkat77]

If you have a SSD, update to the latest firmware for it.

Upload a screenshot of your hard disk using crystal disk info:

• CrystalDiskInfo - Software - Crystal Dew World
• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Test your hard drive: Hard Drive Diagnostic Procedure

 

[mvmarco]

View attachment 242111

View attachment 242112

View attachment 242113

I've attached all the drives that are currently in use by the system, including an external drive. The OS is installed on the LITEON SDD, and I tried to look for an updated firmware but I can't seem to find anything. The laptop was achieved this September so it shouldn't have critically outdated hardware, I am thinking, but again I can't find any firmware for this my particular model.

 

[koolkat77]

Please unplug the external drive from your computer while troubleshooting.

I've requested for more help for your SSD. I'm not very familiar with those.

In the meantime, you may test the HDD - hard drives that you have.

Good luck.

 

[essenbe]

I've never heard of Lite On SSDs, but this is their website page for your model. It has no downloads and I could not find any firmware for it. I may suggest you email them or call. All SSds that I am familiar with have firmware to tell the controller how to operate.

Did your computer come with the SSD already installed? If so, Asus may provide the firmware for it.

 

[mvmarco]

I have tried their website in the first place and, same here, I found nothing listed on the download section, so I sent them an email. I've contacted Asus, since the laptop came with the SSD already installed. I'll be waiting for the replies. Meanwhile, where else could the problem lie? Are there any other suggestions/troubleshoots, given the behaviour of the problem?

 

[koolkat77]

Any BSOD or crash recently?

 

[mvmarco]

Apart from the one yesterday, where I had to restore the system to boot into Win, nothing new.

 

[koolkat77]

Hmm.
Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
• Guide to using Memtest86+ - Geeks to Go Forums

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.

:tip: Errors are sometimes found after 8 passes.
:tip: Do this test overnight, before going to bed.

 

[essenbe]

Memtest is a very good idea. I would also keep a watch on CPU temps and GPU temps. I use Core Temp for CPU temps. Asus may have a GPU utility for for GPU temps, if not use MSI's Afterburner. It is an overclocking utility, but also monitors temps. I would strongly suggest you not overclock anything on your laptop. GPUz is also a good utility. The last problem you had with the screen turning red suggests a GPU issue. I would check Asus web site to see if they have an updated driver for your card. If they do, I can give some advice for updating the driver.

 

[mvmarco]

I will run the memtest later tonight and I will keep keep updates posted. I must say that I don't need to overclock my system as it's running like a champ horse anyways , so I don't have to worry about over the threshold temperatures. I am currently using CPUID Hardware Monitor to record all the temps on the computer, and so far I have the biggest max of 53 and 51 (C) on 2 of the 4 cores. The GPU' max temp is at 38(C). The laptop also has one of the best cooling systems I've seen/had, and I'm also using an additional cooling pad.

I've found an updated driver on Asus support site : V8.17.12.9697 (07/2012) from my V8.17.12.9644 (03/2012).

What would be the best method to update the GPU? I am thinking, downloading the driver and then manually choose to update the driver and then specify the location on the PC.

 

[essenbe]

It's good you found a new driver. GPU drivers are difficult to uninstall, and elements of 2 drivers can cause problems. The new Nvidia drivers don't uninstall the old way. What I do, is go to C:/Windows/nvidia, inside you will find a folder called display drivers, open that. It should include folders for every driver you have ever installed and will be called 306.23 for example. Delete all of those, but do not delete the display driver folder itself. Then go to control panel, uninstall programs. You will find several entries for Nvidia. There should be an entry for NVidia PhysX, 3D manager, and display driver. Uninstall all of those, BUT, UNINSTALL THE NVidia DISPLAY DRIVER LAST. Disconnect from the internet to keep Windows update from installing a generic driver. Then uninstall the display driver and reboot. Windows will install a graphics adapter when back in Windows, this is OK. Open the new Nvidia driver you have downloaded, agree to the terms and select custom install. Make sure the 'clean install' box is checked. De select everything you don't use. No one uses the HDMI driver and few people use the 3D driver and manager. Install the display driver and the PhysX driver only unless you use any of the other ones. You will be prompted to reboot, do so. Reconnect to the internet and you should be good to go. I know this sounds like a lot, but it is simple and takes less than 5 minutes. That's the way I do it and I never have trouble with drivers (so far).

 

[Golden]

Can I chip in with a suggestion if the others draw a blank? Not sure if its appropriate in this case, so am happy to defer to the more experienced

There have been some examples where power-cycling the system fixes BSOD's related to SSD issues - I had one myself not that long ago, and it seemed to solved the problem (the title implies a GFX problem, but that was a red herring):

http://www.sevenforums.com/crashes-...4-after-installing-updated-nvidia-driver.html

The instructions for power-cycling can be found in this post.

 

[mvmarco]

Alright, I did the nVidia graphichs driver reinstall, along with a few other drivers. Apparently there is no updated firmware for my SSD at the moment, but i'll keep an eye on it. So far I haven't experienced any BSOD's and It all seems to perform fine. I will keep up any updates, problems I may have. Thanks !