Random BSOD's...hal.dll to blame?

coldcrankcase

New member
Local time
3:23 PM
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Ok, so I bought this laptop about two years ago for college (and gaming) and it worked well for a while. Then I start getting all of these BSOD's. Sometimes, they happen when I'm gaming, sometimes not. Sometimes they happen when I'm watching Netflix, sometimes when just cruising the internets, sometimes completely at random. Occasionally, they happen immediately after startup, causing another startup...which is ridiculous. After recently installing BlueScreenView, I noticed a pretty clear pattern in the "caused by driver" section...almost all of them (with the exception of the one where I dropped the laptop on the floor) were hal.dll with a bug check code of 0x00000124. I had the problem fixed, or so I thought, for about two months, but apparently not. I have all the Windows updates that Windows can find, I've checked all the drivers and they appear to be up to date. I ran SFC and it came up clean. I'm not sure what to do next. Thoughts and/or questions?
Oh yeah, I've uploaded the SF Debug file with this post.

Thanks!
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Samsung NP700G7C-S01US
OS
Windows 7 Home Premium
CPU
Intel Core i7-3610QM
Motherboard
Samsung NP1234567890
Memory
16GB DDR3 SDRAM
Graphics Card(s)
NVIDIA GeForce GTX 675M
Hard Drives
two Hitachi HTS727575A9E364 750GB
one SanDisk iSSD P4 8GB
Antivirus
none
Browser
Chrome
There's video TDRs mixed with L2 cache errors so something is walking over memory. Your Nvida drivers don't match Windows Quality Assurance versions so I'm not sure where you got them. I also notice there's parts of Microsoft Security Essentials but I don't see it in your startup list. What is your AV?

Which brings us to another potential problem. On one of the dumps, it showed Smanager.exe running which could be a trojan downloader causing the problem.

For starters, boot into safe mode with networking and download/run AdwCleaner. Report back if it found anything.

If there was nothing found, run SFC /scannow using Option Two while still in safe mode.
Report back the results of the scan.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Built 2/11/2011
OS
Windows 7 Pro-x64
CPU
i7-2600 3.4GHz - 3.8GHz Turbo
Motherboard
Intel DH67BL-B3
Memory
8Gb - 2x4GB, Muskin 991770 PC3-1333
Graphics Card(s)
Integrated Intel HD 2000
Sound Card
Integrated Intel 10.1 HD, RealTek ALC892
Monitor(s) Displays
Asus LCD VH222H, Haier HL24XSL2a
Screen Resolution
1920x1080, 1920x1080
Hard Drives
Crucial SSD C300-128Gb,
Western Digital WD5002AALX - 500Gb,
Western Digital WD7501AALS - 750Gb
PSU
Seasonic 650W 80+ Gold Modular
Case
Rosewill Defender
Cooling
Stock CPU, Four 120mm case fans, PCH fan added
Keyboard
Logitech EX100 Y-RBH94 Wireless
Mouse
Logitech EX100 M-RCE95 Wireless
Internet Speed
3.0/1.5 Mbs
Antivirus
Microsoft Security Essentials
Browser
Microsoft Internet Explorer 11
Other Info
Antec Veris Premier-Multimedia IR Station,
Cyber Accoustics-3602 Speakers,
AFT XM-5U Card Reader,
Hauppauge TV-HVR-2250,
Sony LX300 USB Turntable
Ok, I uninstalled my graphics driver and all the stuff that came with it, went to nvidia.com and downloaded a new driver install file, installed that, no problem. I installed AVG antivirus and ran a scan that came up with a mild piece of adware that AVG cleaned. I then booted to safe mode, ran AdwCleaner which found and quarantined something else. I've attached the logs from the AdwCleaner folder. I ran SFC in safe mode as administrator five times and nothing came up, it just said it didn't find any integrity violations. I've gone through all of my drivers one by one and tried to find any that weren't up to date, but they all appear to be. I also ran the SFDebug thingy again, mostly because Bluescreenview is showing ntoskrnl to be the problem instead of hal. i'm not sure if that's significant but hopefully there will be something useful here. Thank you for your help!
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Samsung NP700G7C-S01US
OS
Windows 7 Home Premium
CPU
Intel Core i7-3610QM
Motherboard
Samsung NP1234567890
Memory
16GB DDR3 SDRAM
Graphics Card(s)
NVIDIA GeForce GTX 675M
Hard Drives
two Hitachi HTS727575A9E364 750GB
one SanDisk iSSD P4 8GB
Antivirus
none
Browser
Chrome
some issue with uploading the attachments....
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Samsung NP700G7C-S01US
OS
Windows 7 Home Premium
CPU
Intel Core i7-3610QM
Motherboard
Samsung NP1234567890
Memory
16GB DDR3 SDRAM
Graphics Card(s)
NVIDIA GeForce GTX 675M
Hard Drives
two Hitachi HTS727575A9E364 750GB
one SanDisk iSSD P4 8GB
Antivirus
none
Browser
Chrome
Do any BSODs occur in safe mode?

If you're overclocking hardware, STOP and set to default values.

Uninstall any third party Fixit, Cleaners, Speed Enhancers and Driver Updaters except for those instructed here. You still have some type of backdoor loader agent and perhaps a root kit. I'll see if one of our malware guys can look in at this thread and advise on where to go from here. In the mean time, gather your data backup and Windows disc--It may involve a clean install. If you've saved backups on an external disk, that will need to be scanned too.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Built 2/11/2011
OS
Windows 7 Pro-x64
CPU
i7-2600 3.4GHz - 3.8GHz Turbo
Motherboard
Intel DH67BL-B3
Memory
8Gb - 2x4GB, Muskin 991770 PC3-1333
Graphics Card(s)
Integrated Intel HD 2000
Sound Card
Integrated Intel 10.1 HD, RealTek ALC892
Monitor(s) Displays
Asus LCD VH222H, Haier HL24XSL2a
Screen Resolution
1920x1080, 1920x1080
Hard Drives
Crucial SSD C300-128Gb,
Western Digital WD5002AALX - 500Gb,
Western Digital WD7501AALS - 750Gb
PSU
Seasonic 650W 80+ Gold Modular
Case
Rosewill Defender
Cooling
Stock CPU, Four 120mm case fans, PCH fan added
Keyboard
Logitech EX100 Y-RBH94 Wireless
Mouse
Logitech EX100 M-RCE95 Wireless
Internet Speed
3.0/1.5 Mbs
Antivirus
Microsoft Security Essentials
Browser
Microsoft Internet Explorer 11
Other Info
Antec Veris Premier-Multimedia IR Station,
Cyber Accoustics-3602 Speakers,
AFT XM-5U Card Reader,
Hauppauge TV-HVR-2250,
Sony LX300 USB Turntable

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
Is this factory preinstalled Win7 which is the worst possible install one can have of Win7, larded with bloatware and useless duplicate utilities which interfere with better versions built into Win7?

That's why most tech enthusiasts will not run such an install but instead Clean Reinstall - Factory OEM Windows 7. Everything is provided in the blue link tutorial.

At the minimum I'd Clean Up Factory Bloatware.

If this doesn't resolve performance problems, work through these Troubleshooting Steps for Windows 7.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
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