Random BSODs on new machine :(

[shanks86]

Hi,

I brought a Packard Bell dotMRU (11.6" net/notebook) a month ago from Currys. I have been getting a blue screen restart almost everyday since I brought the computer- event ID41 to be exact. It happens when the machine is in standby or when it is on at totally random times. I have attached the dmp file as I have no idea how to open it. Can someone please help me, as I have exams this week and the last thing I want is an unreliable machine which is my primary source of information... I knew I shouldve just stuck with my trusty M90 and used this money for actual books!!!!

 

[zigzag3143]

Hi,

I brought a Packard Bell dotMRU (11.6" net/notebook) a month ago from Currys. I have been getting a blue screen restart almost everyday since I brought the computer- event ID41 to be exact. It happens when the machine is in standby or when it is on at totally random times. I have attached the dmp file as I have no idea how to open it. Can someone please help me, as I have exams this week and the last thing I want is an unreliable machine which is my primary source of information... I knew I shouldve just stuck with my trusty M90 and used this money for actual books!!!!

This one was by usb8023x.sys. I suspect you have an eternal USB device whose driver has become corrupted. It you do not then you need to update the USB drivers in win 7

let us know if you need help with that

Ken

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\051210-27253-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`041ee730?
Symbol search path is: SRV*C:\symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 UP Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02c4b000 PsLoadedModuleList = 0xfffff800`02e88e50
Debug session time: Wed May 12 00:24:09.882 2010 (GMT-4)
System Uptime: 0 days 2:39:21.771
Loading Kernel Symbols
...............................................................
................................................................
.......................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800777b060, fffff800041ee748, fffffa800830f410}

Probably caused by : usb8023x.sys
Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800777b060, Physical Device Object of the stack
Arg3: fffff800041ee748, Functional Device Object of the stack
Arg4: fffffa800830f410, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  fffffa800830f410

DEVICE_OBJECT: fffffa8007769050

DRIVER_OBJECT: fffffa8007816210

IMAGE_NAME:  usb8023x.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bccce

MODULE_NAME: usb8023x

FAULTING_MODULE: fffff8800542f000 usb8023x

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  iexplore.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002d2a1b3 to fffff80002cbb600

STACK_TEXT:  
fffff800`041ee6f8 fffff800`02d2a1b3 : 00000000`0000009f 00000000`00000003 fffffa80`0777b060 fffff800`041ee748 : nt!KeBugCheckEx
fffff800`041ee700 fffff800`02cc76a6 : fffff800`041ee830 fffff800`041ee830 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x292f0
fffff800`041ee7a0 fffff800`02cc6a26 : fffffa80`055fc520 00000000`00095a42 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`041ee810 fffff800`02cc757e : 00000016`43428221 fffff800`041eee88 00000000`00095a42 fffff800`02e38ac8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`041eee60 fffff800`02cc6d97 : fffff800`02e35ec2 fffffa80`00095a42 00000000`00000000 00000000`00000042 : nt!KiTimerExpiration+0x1be
fffff800`041eef00 fffff800`02cc1765 : 00000000`00000000 fffffa80`082d7b60 00000000`00000000 fffff880`03876588 : nt!KiRetireDpcList+0x277
fffff800`041eefb0 fffff800`02cc157c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KyRetireDpcList+0x5
fffff880`02576ba0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchInterruptContinue


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_usb8023x.sys

BUCKET_ID:  X64_0x9F_IMAGE_usb8023x.sys

Followup: MachineOwner
---------

 

[shanks86]

the only devices I have connected to usb are a wired usb mouse & a smartphone...

how do I update the usb drivers? I have tried updating via device manager, but it states everything is up to date

I am relieved to hear its not a hardware malfunction, as I would be really screwed then- this machine has no dvd drive to install windows from scratch!

 

[shanks86]

hi, i have attached all the dmp files. Are they all caused by this driver malfunction?

I have been using the usb mouse for a year, with my old machine and there was never a problem... if I remove the phone and just use mains power to charge it, should the bsods stop?

 

[shanks86]

just had another bsod and restart