Random BSODs when gaming and surfing the webs

[ksymi]

I'm not sure if my new CPU cooler has anything to do with it, but coincidentally, the BSODs started occurring after I installed a new cooler to prevent my computer from restarting or shutting off due to the CPU overheating. Since the new installation, my computer has stopped restarting because of overheating , but I have gotten three BSODs, all having the same BCcode 1e . Apparently there's a problem with my video hardware. What steps can I take to fix this problem? Please and thank you!

 

[koolkat77]

Welcome to the forum kysmi,

Please update the drivers listed below:

 

hamachi.sys Thu Feb 19 16:36:41 2009 (499D3639)
LogMeIn Hamachi Virtual network interface driver
Driver Reference Table - hamachi.sys

gdrv.sys Fri Mar 13 09:22:29 2009 (49B9D175)
Gigabyte Easy Saver - mobo power utility driver
Driver Reference Table - gdrv.sys

Rt64win7.sys Thu Aug 20 22:05:06 2009 (4A8D7432)
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
Driver Reference Table - Rt64win7.sys

nusb3hub.sys Fri Nov 20 16:15:57 2009 (4B066C5D)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)
Driver Reference Table - nusb3hub.sys

nusb3xhc.sys Fri Nov 20 16:16:01 2009 (4B066C61)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)
Driver Reference Table - nusb3xhc.sys

Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program: How to Clean Left Over Driver Files with Driver Sweeper

• http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html

Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows you to remove leftover registry:-

• Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Remove Norton for testing purpose. It contributes to BSOD's.

Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability
compared to other antivirus or internet security software. It is free and lightweight:-

• Microsoft Security Essentials - Free Antivirus for Windows
• Malwarebytes: Removes malware including viruses, spyware, worms and trojans, plus it protects your computer
• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

   Warning

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Make scans with the following:

Kaspersky TDSSKiller

• Anti-rootkit utility TDSSKiller

ESET online scanner:

• Free Online Virus Scanner | ESET

Try changing video adapters.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• Click on the rb:
• Type CMD on Search
• Left click and Run as Administrator
• Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your Hard Drive for file system errors and bad sectors on it:

• How to Run Disk Check in Windows 7

Upload a screenshot of your hard disk using Crystal Disk Info:

• CrystalDiskInfo - Software - Crystal Dew World
• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[ksymi]

Thank you, I did all I could do for now. I haven't gotten blue screened yet, but I still have to update gdrv.sys, nusb3hub.sys, and nusb3xhc.sys.

 

[koolkat77]

Thanks for the update.

Follow this...

The caution indication can be converted to good using CrystalDiscInfo. Click on the caution Button, you will get another window ....

In the resulting window, there are three sliders in the left. Drag them to the ultimate left, and notice the values at the right side are converting to zeros.

Now click the apply button, and notice that the caution is gone.

 

[ksymi]

I would also like to add that the scans reported clean and nothing else seems to be wrong. Thank you so much for your help!

 

[koolkat77]

You're welcome.

Good luck~

 

[ksymi]

Hi D: I got blue screened again but I got a different code (3b). I was playing a pc game and skyping simultaneously when it happened. Apparently it's a similar or the same problem as before...

 

[ksymi]

Blue screens have been coming back again, even when I'm not playing games. Please help

 

[koolkat77]

How old is the entire system?

Specifically, the graphics card?

 

[ksymi]

I'm not exactly sure. I want to say a few years at least. Is there a way I can check?

 

[koolkat77]

I'm not exactly sure. I want to say a few years at least. Is there a way I can check?

Receipt of the purchase?

 

[ksymi]

I can't find it, so I don't know the exact age, but I know for sure that it is at least three years old, no more than four.

 

[koolkat77]

Check for heating issues using Speccy or HWMonitor. Upload a screen shot with either of the tools:

• Speccy - System Information - Free Download
• HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html