BSOD Analysis -
Code:
[COLOR="Red"]BugCheck 3B[/COLOR], {[COLOR="SeaGreen"]c0000005[/COLOR], fffff960000955ea, fffff88016a5b210, 0}
Probably caused by : [COLOR="Red"]win32k.sys[/COLOR] ( win32k!NtUserQueryWindow+18a )
Code:
Usual causes: System service, Device driver, graphics driver, memory
win32k.sys is part of the Windows API, and primarily provides support for kernel-based graphics interface support, by directly communicating with the graphics driver, which makes sense since your graphics driver does seem to be causing a few issues. win32k.sys also serves other purposes, such as the Window Manager, which deals with some input devices such as the keyboard.
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Steps -
Update:
Code:
start end module name
fffff880`04a41000 fffff880`054e9000 nvlddmkm T (no symbols)
Loaded symbol image file: nvlddmkm.sys
Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
Image name: [COLOR="red"]nvlddmkm.sys[/COLOR]
Timestamp: [COLOR="red"]Sat Feb 09 23:13:08 2013[/COLOR] (5116D804)
CheckSum: 00A90CB0
ImageSize: 00AA8000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your nVidia graphics driver seems to be slightly outdated, best to update it to this WHQL version, which has been tested by Windows for stability and compatibility:
Version: 314.22
Release Date for Desktops and Notebooks : March 25th 2013
In Device Manager: 9.18.13.1422
- Download Driver
- Start
rb: Type: Device Manager
- Expand Display Adapters
- Right-Click Driver Name, Uninstall
- Reboot
- Run Driver Sweeper
- Reboot
- Install Downloaded Driver
Driver Sweeper will scan for any left over files from the old driver, old driver files can cause conflicts with new driver installations. Create a System Restore point beforehand, in case any problems or issues arise.
Driver Sweeper:
Code:
start end module name
fffff880`01168000 fffff880`01173000 amdxata T (no symbols)
Loaded symbol image file: amdxata.sys
Image path: \SystemRoot\system32\DRIVERS\amdxata.sys
Image name: [COLOR="red"]amdxata.sys[/COLOR]
Timestamp: [COLOR="Red"]Wed Oct 07 21:13:10 2009[/COLOR] (4ACCF656)
CheckSum: 00007A58
ImageSize: 0000B000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update:
Your AMD Storage Controller driver seems to be very outdated, please update through Windows Update:
- Start rb:
- Type: Windows Update
- Check for Updates
- Install all available updates
Update:
Code:
start end module name
fffff880`010f1000 fffff880`01105000 amdsata T (no symbols)
Loaded symbol image file: amdsata.sys
Image path: \SystemRoot\system32\DRIVERS\amdsata.sys
Image name: [COLOR="red"]amdsata.sys[/COLOR]
Timestamp: [COLOR="red"]Wed Oct 07 21:13:09 2009[/COLOR] (4ACCF655)
CheckSum: 0001C14A
ImageSize: 00014000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your AMD ACHI driver is also very outdated, please update it from the AMD Support page -
http://support.amd.com/us/Pages/AMDSupportHub.aspx
Remove:
Code:
start end module name
fffff880`01000000 fffff880`01071000 SYMDS64 T (no symbols)
Loaded symbol image file: SYMDS64.SYS
Image path: \SystemRoot\system32\drivers\NISx64\1309010.00E\SYMDS64.SYS
Image name: [COLOR="red"]SYMDS64.SYS[/COLOR]
Timestamp: [COLOR="red"]Mon May 16 23:15:03 2011[/COLOR] (4DD1A1E7)
CheckSum: 0007D541
ImageSize: 00071000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Norton is causing problems here, it is a very bloated anti-virus program, and is well known to cause BSODs in Windows 7, please remove this program completely using the
Norton Removal Tool, and then install and run full scans with these free and proven alternatives which work best with Windows 7:
Install and perform
full scans with:
Information
Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system
You can also view this thread for a complete free and lightweight security protection combination:
