Random freezes while doing anything

[henndrong]

Hello, I recently have this problem where my computer will randomly freeze. I found out about this whilst playing LoL where i would have a fps range of 50-60 and the game would just freeze for about 5 seconds and the fps will drop to 5 then go back up to normal, however my music that's playing continues to play even when my game freezes . I thought that it was just in the game, but it started to happen whilst i was surfing the net, going thru my files and playing other games.

Any help would be great

 

[koolkat77]

Hello henndrong,

Please upload your Msinfo file
MSINFO32:

• Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter.
• Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
• Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

 

[henndrong]

Hi koolkat, here is what i got from that

 

[koolkat77]

Thank you. Please complete the steps below.

---

Reduce items at start-up:

• How to Change, Add, or Remove Startup Programs in Windows 7

Perform a clean boot:

• How to Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista

Scan with Kaspersky TDSSKiller:

• Anti-rootkit utility TDSSKiller

ESET online scanner:

• Free Online Virus Scanner | ESET

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• How to Repair Windows 7 System Files with System File Checker

Post a screenshot of your Hard Drive(s) using Crystal Disk Info software:

• CrystalDiskInfo - Software - Crystal Dew World

Run a Hard Drive test:

• How to Use SeaTools for DOS and Windows Disk Check Utility

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• How to Run Disk Check in Windows 7

 

[henndrong]

Hi koolkat, another problem has risen . As I was trying to do step 2 , I restarted my pc and windows recovery came up. I selected startup repair but after 2 hours it was still not done. I cancelled and restarted my pc. This time my Bios said S.M.A.R.T status bad. I have 2 drives tho c and d drive. now after American Trends it just goes black . Please help!

 

[henndrong]

Black screen on Sony Vaio

I have a Sony Vaio that I was using to make a boot dvd for my main PC . Half way downloading the screen froze in a with a static pattern on my screen. I removed the power and when I turned it back on after the Vaio screen it showed a (_) and would just remain black after a few minutes it will just restart and do the same process. I try to press f10 and it goes to Starting Windoes after that it will be a black screen with a movable cursor. I really need help

 

[koolkat77]

What was done from the steps that were given?

 

[henndrong]

Hi Koolkat , it was the hide all microsoft and disable all programmes for a clean startup. as I was restarting Windows installed some update and when it went back on it went to system recovery and I had 4 choices. I picked the one about startup errors it said there was no errors and restarted again then black screen

 

[TVeblen]

The hard drive is suspect.

If you disconnect the hard drive (PC off - unplug the sata data cable) and start the PC, you should get a message saying "no boot device". But you should also be able to get into the BIOS Settings and stay there without error or black screen.

If it does black screen let us know.

 

[henndrong]

Hi I am able to get to BIOS without disconnecting my hard drive when it goes the American Megatrend it says F1 to Setup. And I am able to do that. It goes black after the American Trends it shows a screen saying something about PXE ROM then 5 seconds later black screen

 

[TVeblen]

Sounds like this here:
Message during startup: Exiting PXE Boot ROM

Try setting your hard disk as the first boot device.
Do not reinstall Windows from the hidden partition (it will erase everything you currently have).

See if you can start windows that way. If the hard disk is already the first boot device, or if you still can't start Windows after setting it, then you may be looking at a bad hard drive.
Check your connections.

 

[ICIT2LOL]

My 2 cents most Googles on that point at a hard drive failing or failure.

I you want you can try this if you can set the bIOS to boot from a disk or USB stick


BOOTABLE UBUNTU

Make a bootable Ubuntu disk http://www.ubuntu.com/download

Set the BIOS to boot from theoptical when the machine boots it will show you a screen with TRY or INSTALL> select TRYnot INSTALL

When it is finished - it takes verylittle time you will get a screen like in the pic .

Open the drive you want > Userand dig down until you get to the data / settings you may be able to copy /paste the material you want to an external source or other installed drive doingthis.

I am not sure if it will but I haverecovered tons of data etc using this method both on "dead" or justplain drives that you cannot get data from using Windows.

Now instead of just trying to recover data you can access the internet and download Seatools or some drive test and run it on the drive C: that comes up as in the pic.

But as I said depends on access to the BIOS.

Just a matter of interest has the machine been dropped or damaged i some way just lately??

 

[henndrong]

Will try all of those . And yes it has sort off . It's a Lenovo B500 all in one and last week the stand was too short and hit the wall behind it.

 

[ICIT2LOL]

Hmm interesting as I found a few searches that mentioned damaging the drive by force ie dropping the machine . I suppose you have tried just re-seating everything again - the drive RAM sticks etc?

Now not knowing that type of machine or the one it is I am not able to say where to fnd the hard drive or RAM.

If we need them these are the drivers if they haven't been posted already
Drivers and software - IdeaCentre B500 All-In-One

 

[henndrong]

Hi I wont be able to try those out as im out of the country. will try when I get back. Just wanted to ask would formatting after retrieving my data make me able to use the pc again?

 

[ICIT2LOL]

Of course formatting is only getting the drive ready for a reinstall or whatever you intend doing with it. But try the other stuff first.

 

[henndrong]

Hi I am unable to Try Ubuntu as after I hit enter a black screen will appear with a small red box . I also tried to reformat and reinstall windows but it said I could not install windows on my drive. Just would like to confirm if that is the problem so I can replace my hdd

 

[ICIT2LOL]

Henndrong the Ubuntu should install from the disk and the hard drive has nothing to do with that process.

Now I am suspecting the RAM mate try this

MEMTEST

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.htmlthis one you will need to make a bootable disk set theBIOS to optical (or USB if preferred) boot the machine and let it run for at LEAST 8passes unless the errors come up straight away. Takes fair timeto complete and some leave it running overnight.

Ifthe errors come up quickly then you can stop it and you will have to test eachstick and maybe in each slot to sort the bad one out.

 

[henndrong]

The Ubuntu disk I made had Memtest. Do I need to make another? Ill try with the one provided with Ubuntu 1st

 

[ICIT2LOL]

Depends on whether you were using a RW disk or a write only. If it isa write onlt then it might just not work as both programs are in bootable form - best make a separate one for each and keep for future use.