Solved random freezing can only solve with manual restart. pics included

[willsk]

Hi all,
Been getting random freezes lately where first my screen will freeze and then usually a few seconds after my mouse will and then i can only resolve this with a reset which then usually solves it.

It tends to happen after long use but my temps seem fine.

have gone into event viewer but it's all gibberish to me and i don't have a clue what to look for. would appreciate any advice you have to offer. I have posted a pic of my event viewer screen.

thanks



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this was taken just after i reset the comp manually

 

[zigzag3143]

Sorry but I cant read the snip. I would also be interested in what it says in event viewer

To check for freezing/crashing you need to check several things.

1-Event viewer.

Type eventvwr in search and go to the windows log>application tab & system tabs.
Look for errors. Errors have red in the left hand column.

Look for errors that say app hang, or app crash, or anything related to the problem.

When you find them either take a screenshot of them and upload them to us, or note the event ID and source codes and look them up in google. If you cant find them in google tell us what they are.

 

[willsk]

I get Event Id 10 followed by this message

Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

scrolling down this appears to show a lot

my other error i see a few times is this one...

Event id 4373

The description for Event ID 4373 from source Windows Installer 3.1 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Windows
Not enough storage is available to process this command.

 

[zigzag3143]

I get Event Id 10 followed by this message

Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

scrolling down this appears to show a lot

my other error i see a few times is this one...

Event id 4373

The description for Event ID 4373 from source Windows Installer 3.1 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Windows
Not enough storage is available to process this command.

This might help you Weird Vista Business 32-bit behaviour during installation of SOME games/programs from DVDs

Seems to indicate win installer 4.x is available and may fix the issue

 

[willsk]

Thanks for your very quick reply. I will download this. I have 64 bit is it still relevant? Although I wasn't installing anything during the freezes could this still have caused it?

Thanks again

 

[zigzag3143]

Thanks for your very quick reply. I will download this. I have 64 bit is it still relevant? Although I wasn't installing anything during the freezes could this still have caused it?

Thanks again

Not sure. What did it say in the link?

 

[willsk]

I'm not sure if it applies to my problem as I don't often install via DVD drive and don't get problems installing games. Any other ideas or things I should look for? Surely a hardware failure would cause a bsod and not just a screen freeze

 

[willsk]

Thanks for your very quick reply. I will download this. I have 64 bit is it still relevant? Although I wasn't installing anything during the freezes could this still have caused it?

Thanks again

Not sure. What did it say in the link?

ok well just got home and i have windows installer 5 so it can't be that issue I'm finding this very confusing coz i can be gaming for hours on end and then just suddenly get a freeze when im on firefox usually. I've never frozen during a game

there is one thing i'd like to confirm with you guys. locking up and freezing is almost definitely a software issue right?? if it was hardware i'd be getting bsods etc?
have run memory diagnostic and passed so i doubt it's that

 

[writhziden]

Just noticed you were still having problems with the application errors. I have some experience in this area and thought I'd add my solution steps while zigzag3143 is away.

The Event ID 10 is a common error; I've had it myself after installing SP1. See Event ID 10 is logged in the Application log after you install Service Pack 1 for Windows 7 or Windows Server 2008 R2 for steps to fix it.

Typically Event ID 4373 means you have corrupted system files. Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors. Post back if it continues to show errors after the third run or if the first run comes back with no integrity violations.

I'll leave the remaining steps in zigzag3143's very capable hands.

 

[willsk]

Just noticed you were still having problems with the application errors. I have some experience in this area and thought I'd add my solution steps while zigzag3143 is away.

The Event ID 10 is a common error; I've had it myself after installing SP1. See Event ID 10 is logged in the Application log after you install Service Pack 1 for Windows 7 or Windows Server 2008 R2 for steps to fix it.

Typically Event ID 4373 means you have corrupted system files. Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors. Post back if it continues to show errors after the third run or if the first run comes back with no integrity violations.

I'll leave the remaining steps in zigzag3143's very capable hands.

just done the first step to fix event 10. was very quick. meant to be this quick just clicked the fixit icon downloaded and then ran which took literally 2 seconds.

cheers for your help so far. will add rep.

Also just wondered if you could confirm my previous question as to whether it is nearly definitely a software rather than hardware problem causing this?

 

[writhziden]

Also just wondered if you could confirm my previous question as to whether it is nearly definitely a software rather than hardware problem causing this?

It could be a result of either, though software is more common in cases where the system hangs and does not shut down unexpectedly. See if the above steps fix the problem before proceeding further. If you continue to have hangs, you can use the steps to http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html and determine if it is related to application conflicts.

 

[willsk]

Have done both the things you suggested and no freezing so far. so touch wood* it will have solved it but will keep you posted. thanks so far guys!

 

[writhziden]

Did you determine the problem; was it a program?

 

[willsk]

hey mate thanks for checking up. Didn't actually determine the problem but i can confirm that since following your suggested steps i haven't experienced the problem again. so touch wood* it is all resolved. thanks again!!

 

[writhziden]

You're welcome. If you'd like to mark the thread solved, you can do so by clicking the green button Mark as Solved at the top or bottom of the thread. It is next to the orange Post Reply button.

Enjoy your stable computer.