Solved Random system hang/freezing

[Valis]

I'm getting random system hangs and I am hoping someone can hep me identify the cause. The system completely locks, and is not the result of any one action (can happen at idle)

I have attached the SF Diag results.

System specs

Gigabyte UD5H Z77 Motherbaord
i5 3570K
CORSAIR Vengeance LP 16GB (2 x 8GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model CML16GX3M2A1600C10
SAMSUNG 830 Series MZ-7PC064B/WW 2.5" 64GB SSD
Geforce GTX 660TI

 

[koolkat77]

Welcome to SevenForums.

Are you getting any blue screens? Because there are no dumps in the attachment.

We need the small memory dumps. > http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html​

You mention a SSD,

Update to that latest firmware for it.​

Daemon Tools,

Please uninstall DAEMON Tools. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7. Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

As an alternative, many people recommend the use of Total Mounter or Magic ISO
​

1. Is this a new computer?
2. How does it act in Safe Mode?

__________________

1. Click on User CP on the top right of this page
2. Click on Edit System Spec
3. Fill in your computer specs
   • http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

__________________

16GB of ram, are they having the same clock/speeds etc?

 

[Valis]

Thanks for the reply

No BSOD, just complete system lock. Dumps were set to kernel, i have changed that to mini dumps.

I have two SSDs, Samgsung system and OCZ Vertex. The Vertex firmware was outdated, I have update that now.

Daemon Tools - I have uninstalled this, although the lock-ups were happening when this wasn't installed.

How does it act in Safe Mode?

The lock-ups are so random, it can be days, a week between them, so i can't answer that question. There is nothing I can do to recreate the problem.

This is a fairly new build, been running for about 3 - 4 months. Memory is running at the correct clock. Using XMP profile in Bios.

Profile updated

 

[koolkat77]

Can you explain the lock ups in detail?

 

[Valis]

There are no identifiable actions that cause the lock-ups. It can happen at idle, returning to my computer after an hour (no sleep). During video/music playback, heavy application use etc.

It is a complete system freeze, display is frozen, and everything is unresponsive.

I'm wondering if my firewire soundcard might be the issue. On occasion I lose audio and need to reset (unplug) the card.

 

[koolkat77]

I see. You may want to re-seat the RAM, SATA & Power cables and graphic card.
Clean up dust (If there is any)

 

[Valis]

Hi,

So the latest crash seems to have generated a minidump file, can you take a look?

Attached in this reply.

 

[koolkat77]

Seems weird.

Anyway, do the following:

Run these tools and delete anything they may find:

• Anti-rootkit utility TDSSKiller

ESET online scanner:

• Free Online Virus Scanner | ESET

Update the firmware of all the SSD's you have.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• Click on the rb:
• Type CMD on Search
• Left click and Run as Administrator
• Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Upload of all your hard drive(s) using crystal disk info and "Summary" Tab of speccy:

• Speccy - System Information - Free Download
• CrystalDiskInfo - Software - Crystal Dew World
• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Look for an update the audio drivers:

Driver	c:\windows\system32\drivers\tcnearaudio.sys (3.5.3.8786, 37.97 KB (38,880 bytes), [COLOR="Red"]8/30/2010 [/COLOR]1:44 PM)

Update networking drivers as well. (Search for in google.)

Make a full scan with Malware bytes and Microsoft security essentials.

Hope this helps for now.

 

[JMV2009]

This seems to be due to iastor, the intel storage driver.

Upgrade it or remove it. Don't remove it if you are running raid.
http://www.station-drivers.com/page/intel raid.htm

This might still be SSD related.

 

[Valis]

You could be right regarding the intel driver. I uninstalled and everything seemed to be fairly stable, however I did a fresh install later and put Win 8 pro on my machine.

I thought everything was going great, but just had a BSOD. I've attached the dump if someone would take a look, it would be appreciated.

JD

 

[koolkat77]

BugCheck 1A, Memory Management.

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
• Guide to using Memtest86+ - Geeks to Go Forums

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.

:tip: Errors are sometimes found after 8 passes.
:tip: Do this test overnight, before going to bed.

 

[Valis]

Solved

Memory was still overclocked from before I did the fresh install.

Fresh install and not installing Intel raid drivers has fixed the freezing issues

Many thanks for your help

 

[koolkat77]

Glad you met a resolution. Thanks for posting back.

Let us know if there are any other issues.