Randomely BSOD

[qwerty1805]

Randomely BSOD Windows 7 64 bit

Hi,,
I keep getting BSOD (at least three today) .
I have following the instructions to upload the file with the logs.
I have 32 GB for the memory ram normally but I just removed three of them to see if that can solve the issue and running with 8GB at the moment.
Thank you for your help

 

[qwerty1805]

I didn't plug my headset and external hard drive when I started the tool SF_Diagnostic_Tool.exe.
Do I have to resubmit a log file with those plugged into the pc?
Thank you

 

[qwerty1805]

there is the new file with the headset and external hard drive plugged.
I had aonther BSDO and ran the tool SF_Diagnostic_Tool.exe.just after, maybe there is some helpful information in this log?

There was someting like IRQL_not_less_or_equal on nthe BSOD I think when W7 crashed
Thank you

 

[Arc]

Hi qwerty1805.

The latest crash dump as per post 3 is of 16/02. And it is stop 0x34 one.

You are having a very old display driver.

fffff880`0413e000 fffff880`0418d000   atikmpag   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
[COLOR=Red]    Image name: atikmpag.sys
    Timestamp:        Wed Mar 09 09:47:42 2011 [/COLOR](4D76FF66)
    CheckSum:         0004ED3F
    ImageSize:        0004F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

The GPU is ATI Radeon HD 5450. Update the driver to it. Download Drivers
Follow the "Automatically Detect and Install" option there.

Let us know the results.

 

[qwerty1805]

Thank you so much for the answer.
I have updated the driver.I will update in a few days to see if that solves the issue.
Thanks again for the help

 

[qwerty1805]

Hi, just a quick update, I didn't get any BSOD since the driver has been updated.I wil put back the last memory stick to see if things keep going like that.
thanks again for the help

 

[Arc]

OK, let us know.

 

[qwerty1805]

Hi, I had a few minutes another BSOD.
I launched the SF_Diagnostic_Tool and attached the result in the attached file.
Thank you for your help.

 

[qwerty1805]

Hi, after my last post a few minutes ago, I got a second BSOD.
There is the new SF_Diagnostic_Tool result.
Thank you

 

[qwerty1805]

Thisis the 4th time today I got a BSOD.
There is the last dump just after the reboot
Thank you for your help.

 

[Arc]

As per the uploaded zip, the latest BSOD is of 16/02.

View attachment 309750

 

[qwerty1805]

Hi,
thanks for the answer.
I did run the SF_Diagnostic_Tool.exe as an administator with a right click from my user session .
What can I do to get the last dump then?
Thank you

 

[Arc]

It collected the last dump, that is included in the zip, dated 16/02/2014.

 

[qwerty1805]

ok, thank you for the answer but what can I do then to post the information related to the fourth BSOD's I got yesterday if the tool SF_Diagnostic_Tool can't catch them?
Thank you

 

[Arc]

If it is unrecorded BSOD, then and only then the SF diag tool will not be able to extract the crash dump.

If you notice another BSOD, can you take a camera snap of it?

 

[qwerty1805]

Thank you for the tip, I will do like that then and post the pic.

 

[qwerty1805]

Hi, I had 2 crashes this week.
There is a pic as there is no trace in the dumpfile folder.
Thank you for your help