razer software crashes win7

[BlkGT]

Hi. Its my first time here. Ive had my system for 3 mos., no problems. playing a shooter game called a.v.a on IJJI.com. i installed the software for my new razer mouse, and after 5 mins of playing, bsod. i see threads for this problem for lots of different games, but the thing they seem to have in common is win7. my friends use the same software in same game without issue, but i am the only one using win 7. everyone else has xp or vista. i zipped my latest minidump to upload here, so i will try it now.

 

[not so gray matter]

First of all, make sure that you have the latest drivers and firmware installed. Also, make sure that you're using the correct version (Windows 7 x86/x64). Here's the razer downloads directory.

Razer Support

For future technical support questions, you may want to update/revise your system specifications via your User CP. In many cases, this is the only way supporters can get the required information to diagnose your problem. Make sure to use the exact model numbers of all your hardware, the more detailed the better.

 

[BlkGT]

The mouse is a deathadder 3500. I have the right driver and firmware as confirmed by razer support staff. driver ver 3.0 and firmware 2.33. i updated it. i unplugged and replugged the mouse like it said. I am sorry for the sketchiness of my details. If more specific details are required i will provide as necessary.

 

[BlkGT]

Ok, I updated my system info to the best of my ability. Thanks for the HEADS up there notsogrey. I am going to try running the application in different resolutions. Also going to get a screenshot of the bsod itself. I have contacted razer support team and they usually respond within 24 hrs.

 

[BlkGT]

i really have done my best here to give as much info as i can. I will get more info if someone would tell me how to do that. Any ideas?

 

[CarlTR6]

Hi BlkGT; read this thread and follow the links in it.

http://www.sevenforums.com/general-discussion/47612-how-ask-help.html

 

[BlkGT]

awesome thx

 

[BlkGT]

I followed the link to update my system info and i did so to the best of my ability. My experience with computers is ive owned and operated computers for 10 years, but i know nothing about drivers. Maybe this isnt normal, but i really dont. I added the minidump file i thought maybe it would explain something. Ive never had a computer blue screen on me before. I unplugged the razer mouse shut the computer down plugged in my logitech cheapie mouse again turn the computer on and i am able to play without uninstalling the razer software. I just cant play with the razer software running. i have the adjustable settings of the razer mouse on 1800 dpi and the highest tolling rate which is 1ms. i tried the standard tolling rate of 125hz as well it made no difference. bsod happens after 2-3 mins of gaming. I am sorry that i don't know what else to include here.
I appreciate any time anyone can spend helping me. Thx again carl.

 

[BlkGT]

heres the error code i think.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

 

[zigzag3143]

Hi. Its my first time here. Ive had my system for 3 mos., no problems. playing a shooter game called a.v.a on IJJI.com. i installed the software for my new razer mouse, and after 5 mins of playing, bsod. i see threads for this problem for lots of different games, but the thing they seem to have in common is win7. my friends use the same software in same game without issue, but i am the only one using win 7. everyone else has xp or vista. i zipped my latest minidump to upload here, so i will try it now.

This crash was probably caused by your death adear mouse driver. I would remove the current driver and re-install a fresh copy.

I would also recommend a system file check
to do so type cmd in search>right click and run as admin>sfc /scannow (note the space between sfc and "/")

Let us know the results

Ken

 

[BlkGT]

i ran the sfc and the small black screen disappears before i can read it. I re-installed the driver / driver updater(firmware) 3 times, each time using freshly downloaded drivers (just in case idk) just before i saw your reply. The first time i wasnt certain i "ran as admin" the drivers when i started them up, so i repeated the process to be certain, and then i tried running as xp sp2 with the compatabilty troubleshooter but didnt help. also i happened to try playing with reduced resolution once too, but no change. something i did notice though, after you install the 3.00 drivers it asks you to reboot, and when it boots it detects the device and installs drivers (again?)(windows generic?) So, i then went to my device manager and it shows there to be two mice, one as razer gaming device and the other as a deathadder mouse. I thought maybe this could be the source of conflict. razer responded informing me that "we will escalate your case to our tier 3 group." So i will keep you posted on that info as well.

 

[BlkGT]

oh, 1 other note, during the blue screen, it mentioned something about checking with the vendor about bios settings. I did a fresh windows install since buying the computer, maybe there is something to that. i know even less about bios than i know about drivers. At least i am seeing the humor in it now. I guess i can return that sledgehammer i bought yesteday... thx Ken

 

[BlkGT]

i used "cmd" and was able to run the sfc scan, by turning off the part that makes me have to right click and "run as admin", this seemed to be the only way i could do this. it goes to 55% and says it can't do it. i then tried to come here to tell you this and my internet immediately went out. These two things may not be related, but it might explain why it stopped at 55%. So, i am running it again just in case. i have to go out, so it should be done when i get back, and i will (hopefully) report the results then.

 

[BlkGT]

55% and then says "windows resource protection could not perform the requested operation". Also i activated the user account control settings that i had to disable to do the sfc. ( i referred to it previously as " the part that makes me have to right click and run as admin")

 

[BlkGT]

this is interesting: http://www.sevenforums.com/drivers/8448-razer-lachesis-mouse.html
post by smarteyeball on 5/21/09 in particular.


here is a Screenshot of my device mgr after both the driver and firmware are installed:


View attachment 65820

 

[BlkGT]

help...

 

[BlkGT]

anybody...

 

[BlkGT]

Razer is working on new drivers, for real, as we speak. thanks everyone.